June 2023 by Scivvus 2000
Excellent, very prompt service, great selection of very (dare I say) cool components.One of my primary suppliers of Raspberry-related goodies.
November 2022 by SkippyTrx
bought in the same day dispatch time frame, yet only dispatched mid-day the next day.. disappointing to say the least
November 2020 by Ed Walker
Cool Components had the best price, incl delivery, in the UK for the particular K&H breadboard I wanted. Communication from the company was great and the item was dispatched very promptly. I would not hesitate to recommend and will be buying from them again.
November 2020 by Sebastian Sokalski
Awfull!! Seller agreed refund with me for faulty item. I posted item back and refund has never been processed. I had to ask paypal for my money backUpdatedPaypal has decided case in sellers's favour because seller provided different adress of return in paypal case to the adress provided to me on messenger. According to paypal case has been closed in seller's favour automaticly for that reason... Furthemore this address has been provided to paypal after I had already shipped the item, as instructed by seller. This has been clarified with paypal support and case has been decieided in my favour in the end. There was no broken parts but there was missing parts which I did point out to the seller when contacted their support as well. Defienietely would not use coolcomponents again.
November 2019 by Nick Stuart
Used Cool Components a number of times. Keen pricing and fast delivery. Couldn't ask for more.
November 2019 by Carl Clement
Outstanding service and really fast delivery. Use them regularly and would highly recommend
November 2019 by Peter Lawton
1st time using cool components. I found they have a great range with competitive pricing.Customer service was outstanding when I made a mistake on my order which was resolved immediatelyEven received a personalised mail following my order thanking me for my business which was a really nice touch that most online retailers don't doHighly recommended using Cool Components and will definitely be using again
November 2019 by nota pom
Made an order in the evening for a SNES style usb controller amongst other things, the following morning I realised I had picked the wrong style. I emailed customer support and asked if it was possible to swap before shipping. They replied they would look into it but didn't hear a follow up. A swift delivery revealed they had swapped the item for the one of my choice before dispatch. Very good customer support.
November 2019 by Sam
Honestly the best customer experience I've had from any independent online retailer. The website is intuitive and clear. Follow ups and frequent order updates are brilliant. Recommended
November 2019 by Dan Boswell
Cool Components is such a good company to purchase electronics from, the website is easy to use, customer support is great and it's nice to support a family run business. I highly recommend them!
November 2018 by John
Initially I was very impressed, I received despatch notification of my order less than 15 minutes after placing it. On receipt however, the order was short by one item. This is where the problems start. The company has ignored 3 emails sent to both its published email addresses, and only operates a 'premium rate' phone line support number (in contravention of the Consumer Contract Regulations that prohibits helpline phone charges in excess of the basic rate for calls by existing customers to the retailer or trader about products purchased). So, if they get it right, probably a great company. If they get it wrong then they are not prepared to even talk about it, let alone rectify the issue.UPDATE: Despite the response below, additional emails were ignored. They have managed to send me marketing material though, suggesting that this is not a matter of firewalls. It remains impossible to contact them by telephone through anything other than their premium rate number. I shall not use this supplier again.
November 2018 by Jake Fulford
Brilliant customer service. A great list of products available on the site all at very decent prices. Recommend 100%! My new 'go-to' component store :)
November 2018 by Joni Levinkind
Quick delivery and excellent customer service. There was a slight issue with my order that was resolved rapidly. Would highly recommend.
November 2018 by Steve Marshall
Speedy delivery, considerably cheaper than other online retailers and first class service. What's not to like! FIVE STARS!
November 2018 by Philip M
Great service. Fast delivery. Fair prices. Great range of interesting stock! Will use again. Thank you!