January 2024 by Sam Bailey
Useless and frustrating! Manager useless and
January 2024 by Popular Cars
Worst customer service ever. Manager was
December 2023 by Michal Blaszczyk
Very good service! Quick and fat with topping:-
September 2023 by kylekinghorn 450
Been ordering here since 2020, never had a bad meal here, pizza always tastes nice and hot. Better than domino's a few doors
June 2023 by Scott McLeod
Order for collection and have had the same problem every time. Guy at the counter asks for the name and goes to check never to return. Last pizza we got was tepid. Not impressed at all
June 2023 by Alexander R
ordered a couple of pizzas for lunch from their site delievered on time, no problems- could be hotter on arrival though I had a farmhouse which went down well, maybe we were hungry but they dissapeared quick. Honesly seems pretty close to how I rmember it from years ago. Not bad at all. bit pricey for what it is really but I guess thats how it is these days
April 2023 by Stuart Matthews
Soggy nasty pizza, and the half and half had the toppings all over the place. When I called I was told its not a valid complaint because the soggy pizza is normal for pan (even though I've had pan pizza from other huts for years with no problem) and the toppings on the half and half that were mixed all over the pizza apparently is also normal because the oven blows the toppings around ( yet again never had a problem before using other branches or in fact any other pizza companies. I've never heard so much nonsense and the guy on the phone informed me he was the manager and he knows what he's talking about. ????? I was then told that there's nothing he can do about it. I won't ever use that branch again.
April 2023 by Kelly Sparkman
Been ordering for quite a while now and quite tasty. Friendly on phone and drivers too. Even willing to solve when there's been a problem if you let them know which has only been the odd time. Thank you. Kelly Lydgate rd
March 2023 by Natalie Lavender
Really tasty and hot pizza! Amazing cookie dough!
December 2022 by J K
So, it's good to see pizza hut offering gluten free pizza that tastes good. What's not good is calling what is clearly a small a medium. Just because you make it rectangular doesn't mean people won't notice its really a small. Disappointed, at least with papa John's a medium is a medium!Dietary restrictions: Gluten wheat and dairy free
December 2022 by JonJ-K82
It's great to see pizza hut finally doing gluten free pizza, and that it taste good. What's not good is the size. It says medium, but just because something has been made rectangular doesn't mean you can't see that if it was a circle it would be a small! So my question is how come Papa John's can make a medium that's actually a medium and you guys can't?!
November 2022 by Linux900
Good food service was a little slow but wasn't an issue.
October 2022 by Phil Ferguson
Ordered on line and booked for 20:00, when confirmation email came through it said ready in 17 minutes. Phoned to try sort out and the staff member hung up phone, when we got to store we tried to discuss but the manager was rude and was NOT willing to compromise for a solution. I will NEVER again order from this hut ever again. The manager was very rude, customer service was no where in sight and absolutely no attempt to resolve!
May 2022 by Molly-mae Ward
I have had so many bad experiences when ordering from this place in just the space of a few months?I had ordered a couple of standard pizza?s and a side, they completely mucked up the order, never gave a sincere apology or reason. A few weeks prior to that I had ordered for me and my family and the food had came 40 minutes late. Now this is the final straw where I feel the need to write a bad review, I have just placed an order from Pizza Hut Bitterne and they have sent an email saying my order has been cancelled yet £20.78 has been taken out of my bank account? I called back in hopes that an employee would help me to understand what has happened but when I had explained what had happened I received a aggravated attitude from the member of staff. Long story short I didn?t get my money or pizza?
April 2022 by Leanne S
Do not waste your time or money ordering from here. Order was incorrect and unfortunately as ordered via Deliveroo, we were unable to get a refund as we did not accept the order and couldn?t prove it was wrong with photographs. The branch wouldn?t take photographs of the order for us so we paid money for nothing. We didn?t take the order in as assumed it was somebody else?s! Wish we had looked at the reviews beforehand and saved our money!!
