January 2024 by Daniel Stubbs
Big thank you to Moss Bros Southampton!Excellent & friendly service from all the staff, especially Jas who helped me with my wedding suit.First time in this position, getting a 3 piece tailored suit. Great guidance & advice!Listened to what I wanted, showed different alternatives, didn't push me into anything.Would highly recommend, will definitely be back in the near future
December 2023 by Ross Negus
Absolutely brilliant service for some quickly required accessories. Top customer service.
December 2023 by lewtastic105
Fantastic experience, I booked in for a stylist this morning and met Barry who was about as helpful and respectful of the circumstances as one could be top marks for him and his assistance
November 2023 by Luke Culver
Lydia was very helpful, attentive and friendly. I valued her advice around fitting and style. I would recommend Moss, Southampton to anyone looking for quality products, a memorable experience and great customer service.
November 2023 by Harry Hopper
My preferred tailors for all occasions, they're super helpful and I've always been very pleased with my experience and purchases. Big thank you to Barry for making me look and feel fantastic.
October 2023 by shaun Eldridge
I rented my suit for my wedding along with the groom party. I felt the service was excellent and was made to feel comfortable at all stages of the process. From first fitting through to suit return I wàs informed at every stage by email and or phone call.
October 2023 by Hannah Elsey
Just hired 5 suits and had a custom suit made for my wedding coming up, Lee and Steve in the Southampton branch were so helpful! They were full of knowledge and were happy to answer any questions we had, nothing was too much to ask! Southampton isn?t our local Moss Bros but their service is better than any other!
October 2023 by Matthew MacNally
Very good attentive service & excellent knowledge so glad i visited & purchased the most expensive suit ive ever bought.
September 2023 by Lucas Nicolae
Good quality and accessible prices, Barry was amazing and I was very pleased with the experience,will definitely come here next time I need a suit.
September 2023 by Gary Langdon
Very pleasant and helpful lady helped me order my smart suit and lovely cotton shirt.
September 2023 by Bobby Duncan
Wayne and Lee went above and beyond to get our groomsmen party sized and fitted on a busy Saturday. They were attentive and professional, ensuring we had all the necessary details checked. Great service.
August 2023 by k French
We came to the Southampton branch after bad first impressions from the bournemouth branch funnily enough. The chap that served us was lovely and really helpful. We ordered two suits for hire from the Southampton branch, paid for them in the Southampton branch under the agreement that one of the two would be measured in their hove store but both would be delivered to the Southampton branch. Two phone calls were made to the Southampton store after the order had been made. One of which to comfirm that the correct suit had been ordered after a miscommunication from the hove store and to comfirm everything else was in order including delivery, all of which was reasured was fine. The second after we received notification to say one of the two suits had arrived in hove (wrong store). We spoke to a lovely man in the Southampton store who was hopeful because it was the week before the pick up date/wedding the suit may be able to be redelivered to the correct store but unfortunately after speaking to his supervisor it was confirmed this was not a option and would need to be collected from hove. The following week we collected 1 out of 2 two suits from the Southampton store. We were told any issues with it to let them know because they could have it reordered in time for the wedding ( now 2 days before the wedding and contrary to what we'd been previously told the week before) the lady that served us preceeded to blame the other store for the error, that they had changed it and continued to make another dig about them. The thing that stood out to me was that no apology was given at any stage, maybe its against company policy. Honestly i couldn't care who's fault, when you pay for a service you expect the service to he delivered efficiently. Not very professional, should things of been handled differently perhaps i would feel differently. Failings not from this single store but from the whole company.
August 2023 by k Taylor
We came to the Southampton branch after bad first impressions from the bournemouth branch funnily enough. The chap that served us was lovely and really helpful. We ordered two suits for hire from the Southampton branch, paid for them in the Southampton branch under the agreement that one of the two would be measured in their hove store but both would be delivered to the Southampton branch. Two phone calls were made to the Southampton store after the order had been made. One of which to comfirm that the correct suit had been ordered after a miscommunication from the hove store and to comfirm everything else was in order including delivery, all of which was reasured was fine. The second after we received notification to say one of the two suits had arrived in hove (wrong store). We spoke to a lovely man in the Southampton store who was hopeful because it was the week before the pick up date/wedding the suit may be able to be redelivered to the correct store but unfortunately after speaking to his supervisor it was confirmed this was not a option and would need to be collected from hove. The following week we collected 1 out of 2 two suits from the Southampton store. We were told any issues with it to let them know because they could have it reordered in time for the wedding ( now 2 days before the wedding and contrary to what we'd been previously told the week before) the lady that served us preceeded to blame the other store for the error, that they had changed it and continued to make another dig about them. The thing that stood out to me was that no apology was given at any stage, maybe its against company policy. Honestly i couldn't care who's fault, when you pay for a service you expect the service to he delivered efficiently. Not very professional, should things of been handled differently perhaps i would feel differently. Failings not from this single store but from the whole company.
July 2023 by Sanjeev Dutta
Went southampton store where Barry gave excellent customer service for my son's prom suit. Very informative and saved me alot of time.
May 2023 by Paul Ballantyne
Just flew back from Zante after my wedding,Lydia did an exceptional job of tailor fitting my suit,The other suits we bought in store were also well fitted.Highest quality cotton shirts i have found anywhere in Southampton too.Cheers again Lydia,Paul & kelly ballantyne
