March 2024 by Jennifer Schofield
Great night's sleep; room with everything we needed, large lounge area with plenty of space for large groups but also areas where people can sit in small
March 2024 by Julie Jefferson
Great hotel for people wanting to be near the cruise terminal. Lovely room. Nice bar and restaurant areas and great breakfast.
March 2024 by Alexandra Jenkins
Great hotel, very helpful staff. They let us check in a bit earlier which was very nice. Hotel room was very clean and nicely decorated.Only complaint is the swimming pool area is in desperate need of a refurb. Lots of rust on the stairs. Just bring flip flops and you can go for a swim :)
March 2024 by William O'Connell
Good staff, good service and a terrific breakfast. Thanks to all
March 2024 by Chloe
Amazing experience at this hotel. Stayed one night and wish it was longer. The bed was so huge and comfy, I had the best nights sleep. It is in a great location and plenty of stuff to do around it, shopping & food options ect and entertainment. However, the hotel was lovely and quiet !The pool was lovely really clean and well looked after as were the rooms and also the water really warm which was nice. Breakfast was good set us up for the day and was worth it.Staff were all really niceWould love to stay again if back in the area!
March 2024 by Gideon Schulman
ConsWe booked for 3 nights and stayed in 3 roomsHotel of this stature doesn't have disability accessible rooms. First room only a bath, no rails.Second room, small shower that was at least 30cm off the ground. No stool available. Oh and no heating!Third room, had heating but same shower issue. Still waiting for a shower stool!ProsStaff were great, they did their best to help, including offering to help us move the bags.They even gave us 1 complimentary drink between two of us.Should have learnt after a disastrous stay in a different Leonardo hotel the night of my wedding and the night afterRooms: Not disabled accessibleNo heating in one of the rooms
March 2024 by Paul Monahan
Really lovely stay here! Very comfortable room, excellent service and lovely breakfast in the morning. Also had leisure facilities but didn?t get the opportunity to use them. Close to a number of restaurants and with easily accessible parking.Food & drinks: Restaurant and bar available within the hotel as well as a modest room service offering however there was also an extensive choice of restaurants about 5 minutes from the hotel with options for every budget.
March 2024 by Kevin Bond
Birthday weekend was fantastic executive suite well worth it. Sofa bed was worn out and the bathroom needs modern upgrade as there was one sink a small shower and a small bath. However the bed was the very best ever.
March 2024 by Carla cox
Do not come here its very run down. Breakfast is disgusting and cold . The beds hurt my back we did not sleep for 2 nights. The spa swimming pool on celling was a big leak was dripping into the pool was disgusting. We told manger I couldn't wait to check out . The bathroom was full of mould filthy dirty hotel ??
March 2024 by Eleanor Coveney
I had the best stay here with a friend. All staff were helpful and friendly, very attentive staff in breakfast room. The breakfast selection was endless and great value for money. The room was clean and well equipped and lovely decor with views of the cruise ships. The pool was an added bonus. I would definitely stay in a Leonardo hotel again.
March 2024 by Amanda Robinson
Booked for 4 nights in February as a spa break. Unfortunately the spa pool ended up being replaced on the Monday we was there, on the Tuesday the pool was also shut. Please let people know of this work, maybe add it to your site beforehand so they are aware, as it makes a big difference when you a looking for a pool and spa pool to relax in on your break.The rest of the hotel was lovely, room was fantastic, spacious and very clean. Had a side sea view which was lovely.Restaurant and bar very nice, food was pricey but good. Hotel is in a great location, lots of options for parking. Red jet and ferry terminal to isle of wight 5 minutes walk away. West Quay shopping centre multi storey very cheap for long term parking. Shout out to Sylvia one of the cleaning team, fantastic lady, very proud of hotel and we had a lovely chat. Would definitely go again but hope the pool and spa is open on the next break.Rooms: Very nice and spacious, good views.
March 2024 by Avichai Elimelech
Rooms are big but not well kept - cleaning service wasn?t good and it took 3 tries to get my room cleaned in a single day, and even that wasn?t fully cleanedThe food is mediocre - breakfast tastes meh, and the restaurant/bar is overpriced for what you getStaff was kind but was slightly misinforming as the Spa needs a lot of booking in advance and not on the same day as I was told
March 2024 by Toni Izard
Overwhelmed with the treatment we always receive when staying at the Grand Harbour/Leonardo Royal.On our most recent stay we received a complementary upgrade to exec room 252. The room/balcony provides fantastic panoramic views of the city and the harbour. The room itself very spacious and clean with complementary water.In the room there was a lovely note from the hotel manager next to some gifts that had been left for us and a invitation for a complementary drink in the hotel bar. The bar was very quiet (winter Wednesday night) but a chilled place to hang out, with friendly and attentive bar staff.Check in and out very smooth (you can opt to do both online)Location of the hotel is great, with good value parking option (especially if paid in advance). The hotel is easy walking distance to the city centre.I recommend a trip to the spa area which is included in the price of the stay. They have a pool, jacuzzi, steam room and sauna. All well maintained and clean. Tip: bring pound coins for the lockers.There is also a gym, looks well equipped (albiet through the window, never used it ?)Thanks to the whole team for another nice stay!
March 2024 by Jade Pope
Lovely hotel, really nice atmosphere and staff. Very clean. Stayed in a superior double room and it was just perfect, everything as advertised. Didn't have dinner in the restaurant but did have breakfast and it was delicious, really big choice of food, again very clean and well presented. The only down side is the pool. It is very shallow, bit outdated and could do with a deep clean. The jacuzzi was also broken when we stayed. To get to the pool you have to walk down a steep spiral staircase - bare foot if you forget to bring sliders/slippers. It is a couple of steps away from West Quay shopping centre, loads of shops and food places within walking distance which is perfect.
March 2024 by Beata L.g.n (Nigata)
I only spent one night here. Very comfortable bed, delicious coffee, clean and cozy. Close to the docks. I would be happy to use it
