December 2023 by Phoebe Erridge
Dear Lush Team,I wanted to take a moment to express my sincere appreciation for the outstanding service I received from Alyson during my recent visit to your store. Alyson's warmth, knowledge, and genuine enthusiasm made my shopping experience truly memorable.Her passion for the products was evident as she guided me through the range, providing valuable insights and recommendations tailored to my preferences. Alyson's dedication to ensuring customer satisfaction was remarkable, and her kindness created a positive and inviting atmosphere.It's refreshing to encounter a staff member who not only excels in their role but goes above and beyond to make customers feel valued. Alyson's exceptional service has undoubtedly left a lasting impression, and I will continue to be a loyal customer thanks to experiences like these.Please extend my gratitude to Alyson for her outstanding professionalism and unwavering commitment to customer satisfaction. She is a true asset to the Lush team.Warm regards,Phoebe :)
December 2023 by Lydia Evens
Raven was super helpful and clearly knew their stuff when it comes to product knowledge. I had the challenge of needing products that were completely nut-free AND for highly sensitive skin. I left with some lovely presents that I hope the receiver enjoys, all thanks to Raven! I will be back for moreeee:).
December 2023 by Ratul Chatterjee
Sharvaree was absolutely amazing during my visit at Lush! She helped me pick really good bath bombs to pick as a gift for my sister.All round it was a pleasant visit to Lush and a wonderful environment :)
December 2023 by Elly Turpin
Today I went to lush to exchange a body wash I brought yesterday. I had no receipt but the manager was excellent and I went to choose something to exchange it with. As I was looking a girl named Abi came to help me look. She was so knowledgable about the products and catered everything to exactly what I needed. We spoke for a while and she helped me all the way through the experience. I can honestly say I?ve never experienced such great customer service, and Abi?s kindness and bubbly personality made my whole day. Every staff member is lovely and helpful, and the manager was amazing at helping with the exchange despite some technical difficulties. I couldn?t recommend this store enough! (The products are also great, but the highlight for me really was the customer service especially from Abi). Thank you Lush Portsmouth staff for really making my day:) I will certainly be returning soon!
December 2023 by Anta Apare
Now correct me if I'm wrong, but from the card I was given I think the young ladies name is "Aloix" but just wanted to pop in here and leave her a review cause she was just an absolute sweetheart. She even watched my little man while I checked out and blew bubbles for him. She was so bubbly & lovely she deserves the recognition!
December 2023 by Dylan Baker
elissa gave me great service today and I want to come back to buy the sample she gave and recommended me :) she gave me an oil massage on my arm and showed me lots of different products and would definitely will come back when I have money :)
December 2023 by MARTINS M
I went to lush in Commercial Road Portsmouth today and had a lovely shopping experience thanks to a very kind girl with a lovely heart called Sharvaree. I would definitely recommend this shop to anyone who needs help with their purchases.
December 2023 by Hannah O'Byrne - Millard
I popped into Lush after being a huge fan, but due to some troubles in my life...not having visited for some years! I was blown away by the kindness shown to me, particularly by a lovely member of staff called Alyson at the Portsmouth/Cascades branch! She literally made my day! I was there with a friend who took me out to try and benefit my mental health and Alyson made both of our days! Lush products are beautiful, but they are not cheap, so we were so chuffed when we both got a free gift after buying a few items and she really made a difference to our shopping experience (and my day!)!She was polite, bubbly, helpful and so so kind....she is a huge benefit to your company, I hope she is recognised! Thank you Alyson...thanks to you, we will visit again! ?? xxHannah and Nickie(Visited back in November)
December 2023 by Pamela Yale
I wanted some face masks for my friend's birthday weekend away and the lady who I spoke to really took her time to go through them with me. I bought one fresh pot and one from the shelf and both are absolutely lovely. At the till she gave me two free little sample pots to try. Thank you to Alyson who went above and beyond!!
November 2023 by Annabelle Gamman
Went to lush in commercial road a few weeks back and was greeted by multiple members of staff who were very friendly and helpful. Especially a lady named Laura who spent the longest with me and my daughter showing us anything we wanted to see and who was very kind enough to give me and my daughter a free bath bomb! Recommend this place alot!
November 2023 by rotupubies smith
In portsmouth yesterday i met an amazing lady who it thinks name was sannah( i couldn?t read her cards handwriting) she was so helpful in helping me find what u needed. she gave me a free 100g hand cream bless her. Thank you for such a fun shopping experience!!
November 2023 by Jess Brown
Went in to Lush today 9.9.23 and rushed In my wheelchair over to the snow fairy shower gel one member of staff started talking to me then Alyson came over cus she loved the fact I rushed to get snow fairy Alyson then spent ages talking to me showing me products getting me to smell everything when I went to the till Alyson informed me she was going to use her random act of kidness so some of my items where free she also gave me some free samples and sprayed my bag with a scent I liked she was just so kind a thoughtful and she made my day when I left the shop I cried because of how nice and helpful Alyson had been to me.This store is always great and always have a great experience but never as good as today thank you Lush and Alyson for making my day
November 2023 by Morgan Emily
Went into Lush today and the staff were so lovely and friendly, especially Hannah :) She helped me find out a bit more about the lush 12 days of Christmas advent calendar as well as some of the snow fairy gift sets they had available. Was really nice testing all the products - Hannah noticed that I really liked the glittery yog nog shower gel and kindly gifted this one to me. I?ll definitely be back to purchase a snow fairy gift set for myself in the near future
November 2023 by Emma McCarthy-Key
I was served by Raven today, she helped me pick out loads of lovely Halloween themed treats and was even kind enough to give he her random act of kindness for the day. Raven made sure to take me through each different product with care and enthusiasm and the rest of the staff were lovely and welcoming too! If you?re looking for great customer service and a wonderful festive experience then look no further than this store. Thank you Raven and the rest of the lush team, I?ll definitely be returning again very soon! ??
November 2023 by Charlotte Vtz
Me and my boyfriend went in for the bath bomb making and scavenger experience, we had the best time and the employees all joined in on the scavenger hunt, helping us and joining in on the fun. Gracie helped us make the bath bombs and she was really nice and made our time a 5* experience. We got a goodie bag at the end definitely worth more than £15, would do it again and recommend for everyone to try! Would like to point out that Gracie went above and beyond and deserves a shout out so thank you!!
