March 2024 by Yang Catherine
This is the WORST pharmacy I been in ages! Everyone there is extremely abrasive, rude, borderline hateful, you ask them the simplest questions, they would shoot laser eye at you and physical threaten you.Update: they got the cashier and prescription in separate section. When I approached the pharmacy section like a normal patient. Instead of explaining their weird practice like a normal person, this towering clerk of African Descent snapped and start yelling at me and literally threatened to physically remove me? If you are gonna treat an innocent customer with hostility just for stepping over your ?imaginary line? god knows what you gonna do to patients you hold grudges against. They got SO MANY BAD reviews on ? TERRIBLE ATTITUDE? treating customers with insolence and hatred is their specialty. Just look at the reviews by other people! It seems they only hire emotionally challenged,aggressive types, it?s their company culture. When a customer is mistreated they brushed if off. There?s also review on the pharmacist filling out wrong prescription? Well good to see unstable personality don?t go well with professionalism either?It amazes me how every other pharmacy is normal except this one. Something seriously wrong with this place, all the bad reviews didn?t come from nowhere. I believe those people wholeheartedly carry a sickening disdain for CUSTOMERS and that carries through to how they interact with people. Pure hatred.There, the company?PR? trying to brush it off again, because they literally DONT CARE
February 2024 by Julie Pretty
So helpful and reassuring.Polite kind employeesThanks for thw service you give
February 2024 by Lucie Butterworth
This is my regular pharmacy for my medication, they are extremely reliable for my regular medication. I also attend here quite often with minor problems and illnesses and they always offer brilliant advice and products for each problem. Also very good opening hours.
February 2024 by Caroline Berry
Just popped in for paracetamol and the lovely staff offered water to take it with. The extra mile for sure. Thank you
February 2024 by Lisa Howard
Refused to deliver prescription to vulnerable patient I will be taking this further
February 2024 by Richard Webb
Rude and unhelpful
January 2024 by Tegan young-blackman
I?ve been with this pharmacy for almost 2 years now and can quite confidently say I have never once been spoken to politely on the phone. Usually happy to let it go but today was another level. I?m not sure what sort of customer service training you?re providing but I?d suspect it?s none with the tone, attitude and lack of care exhibited by your staff. The lady I spoke to today spoke to me as though she were a moody teenager being asked to clean her room. Rude and with zero care, often taking a tone to suggest I was stupid for not knowing a certain procedure. Hold music was put on while I was talking and the phone was hung up before I could finish my sentences.It?s a shame because this pharmacy is now growing a terrible reputation for their staffs awful attitude and care.
October 2023 by Maria Rogers
Very poor service providing different meds to what GP requested! Go elsewhere if you rely on meds and specific brands as they are inconsistent with ordering in and very unhelpful. Messed up my prescription several times.
July 2023 by syk
Disappointing experience. Last sunday I went in to obtain some emergency contraception, because it was the only pharmacy open after 4 pm. I worked a sunday shift so that was the only time I could have gone in to get the plan b pill. As I went in at 4:25-4:30 to request the plan b, they told me that they couldn't give it at that time and to come back in 45 minutes to 1 hr. It was weird, but I assumed maybe the pharmacist is on break and it's my fault for not calling in earlier so I said okay I'm happy to wait and went outside. I went back after about 40 minutes and asked if there was any update, they told me it's still 30 minutes wait time. I said okay and went home. I decided to give it a bit longer just to make sure as the pharmacy is open until 8 pm, and went back at 6:30. I asked again, and the person at the counter told me they don't give out emergency contraception after 6 pm. But nobody told me that! I went there twice before 6 pm just to find nobody in to give me the pill, and nobody told me they don't give it out after 6 pm! I'm sure they understand that it's called emergency contraception for a reason and waiting for the next day decreases the efficiency of the pill by at least 10%! I had to drive to Gosport to the next nearest pharmacy where they provided me with the plan b. I went on the Lalys website later to check if I missed any information regarding the services but nowhere does it say that they don't give out plan b's after 6 pm on a day where they are open until 8 pm!It's okay if that's the policy but they could have communicated that to me without wasting my time.
June 2023 by Jayne Richardson
I would like to put in a compliment from a client of mine who has informed me how helpful, caring and committed Rio is with her job and she is amazing with people who visit your service, she is a valuable member of staff.
June 2023 by Emilija Zino
I love my pharmacy! Because of my diabetes Ive been going there constantly haha lovely staff, always smiling, good service, everything on time, very helpful. Thank you!
June 2023 by Josephine Cole
Amazing customer service !! Very caring and understanding when in a crisis , especially rio very lovely lady works above and beyond for her customers.
June 2023 by Neal Cooper
Always helpful. Friendly staff (Rio) who help keep the meds on track. Can't fault them really!
June 2023 by millsy
Very good service, always polite staff and a great local pharmacy
June 2023 by Scotty Collins
Great customer service is the best and Rio is great at her job and has become a great friend