March 2024 by Ivan Petkov
Dune Portsmouth Gunwarf Quays,Worst customer experience ever!!!The suposed assistant manager would not introduce him self and was shaking during the entire time when he was explaning why he would not exchange an item bought 1h prior.His explanation: the item is in an unselable state looks worn and scuffed,Keep in mind the item wore a pair of shoes tried on the shop floor and then tried on at a piza place whiles having lunch when I diceded to exchage them for a diferent size, the supposed assistant manager peeled the stikers on the bottom of the shoes and stated that the shoes looks worn and would not exchange them .Upon my request for his name he refused.Top tip avoid Dune Portsmouth Gunwarf Quays!!!
January 2024 by Chris Cornelius
Great footwear, superb staff.
December 2022 by jon fox
I recently went into Dune in Gunwharf Quays in Portsmouth. My partner picked a bag off the shelf and we took it to the counter to pay for it. The girl behind the counter asked if my partner would like a fresh one. She said yes please. The girl came back with another but with no wrapping or packaging. I told my partner to check it. Sure enough, there was damage to the back of it. They were trying to get rid of faulty stock. They also conned me into giving my email address for a receipt to be sent to and then asked if I'd like a paper one as well. The staff have obviously been told to do this. Watch this company when out shopping. Don't trust them. Avoid at all costs!
December 2022 by Ricky Tellsit
Level of customer care exceeded my expectations...
August 2022 by Laura Carle
Amazing product and even more amazing team, ready to help
August 2022 by S B
Don't bother going here. Visited today, and staff were too busy trying on shoes themselves to notice us. 4 or 5 assistants all stood around trying on shoes. No wonder people are shopping online as no point going into stores just to be ignored.
April 2022 by missay kenton
bought a pair of shoes yesterday and was told receipt will be emailed still WAITING?
March 2022 by Liam Thomson
I absolutely adored the selection of sandals in particular. They have perfect flip flops too, not like it matters in England HAHAHAHA, get it? Anyway more to the point, I thought the staff were lovely and very polite, I just wish they had shoes that fit my massive clown feet. They don?t call me big foot for no reason in there. However, the store is in lovely shape. It?s just a shame I?ve never been there. Solid 4 stars from me!
March 2022 by S k
Don't bother going here. Visited today, and staff were too busy trying on shoes themselves to notice us. 4 or 5 assistants all stood around trying on shoes. No wonder people are shopping online as no point going into stores just to be ignored.
March 2022 by olivia warren
This place is full of nothing but amazing people, everyone is friendly and welcoming, I loved the colourful shoes and the nice patterns on bags !