February 2024 by burak kabadayi
Normally always a good experience however this time I placed a click and collect order for quite a rare item and it was cancelled first thing in the morning. There?s no explanation for it so I?m guessing the employees wanted them
February 2024 by Laurence Cleal
Always great service. On my latest visit Taran was more than happy to help, even when I asked for a particular item from a higher shelf requiring a ladder.
February 2024 by Steve Boyd
So myself and my wife decided to go to Southampton for the day as we live in Basingstoke and Southampton has a variety of choice, My wife was looking at pushchairs for our baby due in June , Paul the duty manager was absolutely amazing today showing us a particular model we are interested in , He was so informative, helpful and was engaging in a conversation from the moment we arrived to store , after a poor experience of going into mamas and papas where we wasn?t acknowledged at all by any members of staff it felt like a breath of fresh air , my wife has a particular taste in products and she was impressed so much by the Paul and the staff at the hedge end branch it will make our choices and decisions a lot easier , although we have a branch 5 minutes from our house I think because of the level of service today we will be going back to hedge end just for the pure fact we had that level of service : I myself a retail manager pride myself of great customer service and level of service provided so it was nice to see this! I was so impressed I even spent 50 pounds in store although I was only meant to be doing my home work! We will be coming back again real soon!!
February 2024 by rodney2000000
We have been to the store lots of times and always got great service by a man called Simon he is always by the Pokemon till he is wonderful with his customers service very polite and genuine a true credit to your store
February 2024 by Sharon Short
Why does this shop never answer the phone, this really does need sorting it would save alot of people including myself a wasted journey.
February 2024 by Holly McLachlan
Went in to buy a car seat and was served by a guy called Gary. Really friendly, and his car seat knowledge was really helpful! Even carried it out to the car for me, really nice customer service
January 2024 by Sam Hendricks
Tried to return a product that isn?t fully functioning for a like for like exchange. This was refused as the member of staff ?tested it extensively?, I get home to still have the same issue. Was also refused the return of the item. Purchase electronics elsewhere
December 2023 by Nathan Hollywood
Reserved a toy, ready to be collected only for it to be cancelled when showing it was available in stock. Useless service.
December 2023 by Jen Smith
This shop is lovely when you get there but they never EVER answer the phone. It makes it very difficult to know if I need to go down especially if it?s on a release day of an item or something that I don?t know they have in stock. I just wish they would answer. The website is helpful but sometimes it?s just nice to speak to someone who knows the products etc.
December 2023 by Jamie Brown
After queuing in the store for 10 mins today, which was fine due to time of year, the colleague decided he was going on lunch and just closed and told all 8 people queuing we would have to go to another till. So I did? the entertainer. I?m sure they didn?t want my £600 anyway ?
November 2023 by Jacqueline Close
Everything you need for children's gifts
October 2023 by Tom Killick
Great selection of everything to be honest no complaints you can almost always find what you want ??
September 2023 by Heggie P
Great toy shop although they could expand to incorporate a child themed eaterie.
June 2023 by David Bushell
Bought a child's first bike here(Hedge End) on the understanding from their website, that they would assemble the bike for a small fee. It turns out that is not the case, despite the service still being advertised on their website today
June 2023 by Lee Smith
It's a toy store. Good range of indoor and outdoor toys for kids of all ages. Lots of educational toys.