March 2024 by Hayley Hopkins
Frank he was so heplful grate service. Thank you scs
March 2024 by Paul Saynor
A good service with no real sale pressure although when we had to leave to be somewhere else with the promise that we would return the Manager tried pushing us to complete a purchase. We did return and had the same original salesman who was very helpful and we went on to complete the purchase. We now await delivery as promised.
February 2024 by Phil Whettingsteel
Good selection, Great staff. Excellent customer service. JUst waiting delivery now.
February 2024 by Paul Watts
Great service easy process to order so far can't wait for sofa to be delivered
February 2024 by Jane Watts
Amazing thanks Dan for your help
February 2024 by Sarah Taylor
Hated every second in this store! Shopping for a sofa for my grandad we was approached by a lady who asked if we needed any assistance to which we replied no thank you we are just browsing. She then followed us around the entire store still asking questions about what sofa we wanted and kept trying to point out all the sofas even tho we had said we are just browsing. As we was leaving another salesman told us that they had more sofas at discounted price and he would make us a better offer to which my grandad went and looked at but was not what he wanted, he then carried on trying to get a sale by saying we need to make sales so that we can feed our children!! At this point we left and will never be returning, disgusting behaviour and sales tactics!!
January 2024 by Ryan H
The salesperson we first saw was polite and helpful and showed several sofas, providing some useful information for us. He did ask if he could discuss any deals before we left but I mentioned we were still early in research process and that was that.Sadly, after leaving the store, a colleague, which I had not met, ran out to us in the car park and asked if he could tempt us to buy the sofa today and threw some discounted numbers at us, stating to "forget the other rubbish" (pointing to the sofa stores opposite). Very unprofessional and left us feeling like we didnt want to return, even though we did like a product. Every other sofa store nearby felt much more welcoming and less pushy so will shop with them.
December 2023 by Alice
the first and last time i ever buy anything from scs. my carpet was ?damaged? so couldn?t all be laid on the day - the fitter went away with my money and didn?t return on the day he said - little to no communication from him or the store. the store said the fitter was too busy, the fitter was telling me he wasn?t well enough to fit the carpet? the store were not interested in my concerns and simply told me he would eventually turn up ? when eventually fitting the carpet, the fitters left the house in a complete state, they couldn?t even flush the toliet!!!
October 2023 by Souxie Watson
After 14 years my good ole faithful sofa from SCS finally gave up the ghost. So off we went to Hedge end branch of SCS. Nice new store lots of nice beautiful sofas to meet all kinds of budgets. We gave our budget Limit and was shown a nice selection of sofas from all ranges. We fell in love with the comfort of an electric leather recliner in slate grey with USB ports. This sofa is amazing quality and so comfortable and even better it's been ordered and we have 3 years 0%apr payment plan to spread the cost. The salesman was most helpful in discussing our options. Pleased to say it's being made and due for delivery before Christmas yay! ???
October 2023 by Tracy Buck
Nice range of furniture , but being jumped upon as soon as we walked in the store and followed around the store by a salesman has let them down of a sale , made us feel uncomfotable straight away . Went next door to oak furniture who let you browse offered a drink and was honest about products ....purchased 2 lovely recling sofas in the budget we wanted .
September 2023 by Patricia Ozcan
After ordering our carpet at the end of May to having it "supposed" to be fitted on 26th July & having all sorts of issues & the lounge Carpet having arrived damaged. We have finally had this fitted on 8th September! We have had appalling service! From shop to customer services no communication between shop & customer services as these are in Sunderland! If you want a carpet done quickly avoid this company! No customer service care at all! Lie also! & try to con you out of more money!I only wish I could give no stars but won't let me post this review!
June 2023 by C w
Absolutely worst experience ever.The guy was so pushy and started jumping on the sofas to show thay were strong, bad mouthing other retailers. Never again will I step foot in that shop
May 2023 by Daniel Roughley
Worst place too buy sofas from period. If I could give you no stars that's what you would get. Awful experience
May 2023 by Steven Bailey
Very helpful and pleasant staff.Bought a G Plan recliner sofa and arm chair.
February 2023 by B A.M
Good selection of sofas at good prices.