March 2024 by Will Spencer
I have been trying to locate a replacement compression bag for my Forclaz tent for over a year! I have asked in several branches, including the huge one near Mont Blanc!Enter Joe at Farnborough Decathlon. He was extremely easy to talk to, and after making a few calls, was able to locate one!Promote him to store manager immediately!
February 2024 by Peter Horsfield
Great store for outdoor pursuits
February 2024 by andrew black
Great prices
February 2024 by Denise Boulter
Just been to farnborough store. Helpful assistant when I entered, but after trying something on and going to the tills to find they are all self service (aaarrrggghh). At least have 1 or 2 manned tills. This isn't a shopping experience. I might as well just shop online. Would have saved petrol and parking.
February 2024 by Sam Estall
Wanted to thank Andrew specifically for his help the last time we were here - he helped us to fit ski equipment, guided us on correct sizes and even helped us out telling us what we'd actually need for a first trip. Absolute star, thanks for your help Andrew!
February 2024 by Louise Ingleton
Been happily shopping at Decathlon's Farnborough store since it opened. However, over recent months it's been half empty, especially upstairs.I used to get all my badminton and tennis kit from here but now they stock hardly anything. For example, I haven't been able to get feather shuttlecocks for months.Also, if you do manage to find something to buy, the new checkout position is horrible, hidden away and poorly signed.
February 2024 by bijay limbu
Great service
February 2024 by Iva Lateva
We are so happy with Ben who been soo helpful and Kind Thank you Ben!
February 2024 by Aman Athwal
Andrew was extremely helpful. Great customer services ?
February 2024 by Hugh O'Neill
Decathlon in Farnborough, great store well laid out, friendly, knowledgeableand helpful staff.
February 2024 by Vicki Stratton
Thanks so much to Andrew this morning. Went in knowing nothing about ski wear but left an hour later with everything I needed. Thanks for being knowledgeable and patient!
February 2024 by mark elder
excellent customer service fitted new brands and bike stand straight awayignacio was our technishan
January 2024 by Michael Siggery
A nice large shop, with plenty of products to choose from.
December 2023 by Paul Varndell
Ordered an ebike and and a week later, i was advised it was ready to pick up. Went to the store only to be told that my bike was not there. Had to reorder the bike, which turned up a couple of weeks later. Tried the bike out, and it was very obvious that the rear wheel was distorted. I was sent a checklist which stated that the wheels were all good. I emailed the store and was told to bring the bike back any day in the week, and it will be repaired. Took it in on Monday and was informed that there were no technicians available until the weekend. After a bit of a discussion with a manager, I was asked to leave the bike, and it would be repaired the following day. This was done, and I now hope I do not have to return to the store any time soon. Terrible customer service.
December 2023 by Carly Bateman
Avoid at all coast very very rude staff and don't expect cash not only they discriminate against the elderly and laugh in your face too do not go inPut a complaint into head office who just said sorry we will have a word not it will be investigated or we are sorry will have the store manager contact you nothing totally disgusting