March 2024 by Roshni Gurung
We recently bought a gift for my mother and we were going to change the gift as it didn?t suit her so we wanted to get another piece however an employee of yours was rude and gave us the worst customer service I have ever experienced which is quite poor she was an Indian lady who was simply not helpful and made us want to leave after this. The day before mother day we did have a really love lady helping us with the purchase but today simply I couldn?t be able to look for another piece and sort this refund as it clearly said on the package it was able to.
March 2024 by Maria Osborne
The lady who served me was very helpful and a happy face which makes all the difference
March 2024 by Matthew Rogers
Nice, quick, efficient!Roxane was Fantastic and friendly! :)
February 2024 by Janet Wilson
Great service staff ( Roxana) really helpful and informative I will return and will recommend to others
February 2024 by Aniela Watorski
Was served by Dennis with the help of Odi on Sunday 28th Jan. Dennis was polite professional with a clear understanding of customer service. Both gents were warm and friendly and a pleasure to deal with. Credit to you especially as service seems lacking in so many areas of business these days
February 2024 by r g
Wonderful service! Sahar was extremely helpful and patient. Even offered a discount!
February 2024 by Sue Warren
Hollie was very helpful - without being at all pushy..
February 2024 by Antonios Chrysoulakis
Good collection of watches.. Roxana helped me find the right one with a smile.. thanks
January 2024 by Ikrame
I visited H.Samuel on 09/01/2024 to buy a watch for my friend's birthday. Orphelia was amazing. She helped me chose a watch and provided excellent customer service. She was very friendly and professional. I would certainly recommend H.Samuel to friends and family.Many Thanks
January 2024 by billy cunningham
We went to the h.samuels in Basingstoke want to say a Dennis, he was lovely to chat to and the help the we got was amazing.
December 2023 by Tree Cutter
Zero stars if possible no communication, sent ring for new stone September heard nothing December 28th still nothing no apologies I?m wondering if they have lost it do not trust
December 2023 by Kayleigh Davies
I took my ring into store today for a quote on getting a tiny diamond put back in an I was quoted £140-£250! If you add that up that would make my ring £13,000 so that makes no sense as it wasn?t this much and when we brought the ring we didn?t get offered insurance otherwise we would have got it. The woman I spoke with couldn?t care less about my problem. I have had it less than a year and it?s poor that it has done that so fast. I work in a office so not exactly doing much to cause this!
December 2023 by Daniel Lopez
Orphelia is a really knowledgeable and helpful. She was attentive, helpful and fun. Thank you. Great value
December 2023 by Luke Nurse
Roxana was really helpful with choosing a gift and gave great service. Would definitely recommend for Roxanas help.
December 2023 by Caroline Mcguinness
Radhika was so helpful in choosing a special watchReally happy thank you