March 2024 by Bethan Latham
I have two pairs of glasses from Vision Express that broke within days of each other. I took them into the store and the staff were so friendly and helpful. They fixed them with no questions asked, free of charge and even gave me some new wipes. Great service! ?
December 2023 by Liz Fairhurst
Absolutely disgusted and disappointed with my treatment here. I've been a customer for years and for the 1st time recently I have missed a few appointments due to my disability I rang to make an appointment and was told by the manager Ben that I was not allowed to ring up to book appointments anymore and would only be allowed to have walk-in appointments on the off chance they have appointments that day. I explained I couldn't do that as I'm disabled and he refused to change his mind so when I said that means I'll have to go somewhere else he said then I should do that. I made a complaint to Vision Express and they said that the manager should not have done that and they would be talking to them about it and even thanked me so that other customers don't get treated this way. I'm just grateful the complaints department was on my side and took it seriously. Don't know what happened to this branch cos they used to be accommodating and decent but not anymore.
August 2023 by David Forshaw
First visit, probably the best eye test in years, will be my choice from now on
July 2023 by Dewi Sant
Had new vari focal lenses fitted into my own frames at vision express back in March but they obviously weren't right from the outset. Returned with them and was told nothing is wrong with them but even after persevering for over 2 months they're still no better so I've now reverted to my old specs and will go to an independent optician in future. Also had a pair of ordinary specs made up for computer work (I do a lot of photo processing) but they came back as reading glasses. Took those back and I gave the distance I sit from the monitors and they made up another pair, which are still no good unless I sit about 2 feet away. Absolutely useless and a total waste of money.
June 2023 by Scott Keighley
Great friendly service by Ben who dealt with me in a good professional manner and made me feel comfortable in selecting the frames in my own time but he also selected some different options when I left the shop to go to get something from another store and when I came back he said I have had another look at some other frames that may work with what your looking for so pleased once again with the high quality service and knowledge of staff keep up the great work
May 2023 by James McGarrie
Excellent service from the team. Luke was incredibly helpful when I was picking my new glasses.
February 2023 by Joan Gore
Very good eye testing and staff Very helpful thank you
December 2022 by Caroline Sephton
Absolutely ?% excellent customer service all staff friendly and professional very satisfied. ??
December 2022 by Neil Mayor
So helpful the staff to help you with all the questions and answers you need to find out about the services do ???
November 2022 by K M
Helpful and efficient staff.Great choice of quality framesRelaxed atmosphere in the store
October 2022 by joice cogley
Very good customer care .. made me feel at ease . Staff so helpful at the wigan store .
October 2022 by Robert Broxson
My visit was primarily to assist my wife, but I asked if they could fit me in as well. They did and I must say that the staff were extraordinary helpful. The optical technician seemed very proficient and picked up on a minor cataract issue as well. Not picked up my glasses yet, will add more on receipt of my two pairs.
October 2022 by wigginsong1
Superb service from charming, professional staff. Felt totally confident in my examination results and advice. No sales pressure.
September 2022 by Ian Leatherbarrow
Good friendly service pleasant experience no pushy hard sell everything explained so I was satisfied with my purchase
August 2022 by isabel guerreiro
Great experience as it has been from the first time I entered that store. A bit disappointed there was no toilet available for customers...