January 2024 by Jonathon White
Prebooked appointment but the shop was very busy. Left to wait past booking time and then they forgot where they put me. Pre test lady was talking to someone else while doing my test not sure she payed much attention. Full test was ok. Decided to get contacts and over glasses. Still waiting for my order to come in after a month. Phoned the order has been lost they said was it taken. Well I have a copy of it written by you in front of me. So obviously did order. Almost 1.5 months now. Still no order. I'm a very patient person. Oh they forgot to talk about the over glasses so need to go through that still. I have an idea. Where else does contacts in my area. ??? They care about my eyes. Your eyes. Really!!!! To be fair I got the service I expected in today's world. Well the service in the UK anyway. Just a quick update on this order. Since I wrote this I had a phone call saying lenses are in so I booked with them. I give everyone a chance. So the lady said to come in and pick the contacts up. I asked for a fitting, ok booked. Two days before I had a call saying the booking has been cancelled as optician isn't going to be in on that day. I've rebooked it now and also noticed a reply on here to get in touch with the owners. Let's get the booking done first and then I will update. Not going great but I will see it to the end . Worth a full fair review. Note that on the rebook I did ask just to pick the lenses up as I can put them in ok and the lady that phoned to say they are in said I could just pick them up. But now on the rebooking they want me to come in for fitting at £25.
December 2023 by Phil Sephton
Just had eye test and new glasses..Great service and glasses..when I went to pick them up Kim was brilliant and made sure new glasses fitted OK before I left..would recommend.
December 2023 by Jayne Bryan
Delighted with my specsavers visit everybody was so helpful and friendly, I was treated like a star.....with my new glasses, I now feel like one hahaha. Thank you specsavers, happy Christmas all.
December 2023 by Raymond Peers
Just bought 2 pairs of glasses they are brilliant
December 2023 by Dean Porter
I would discribe my visit as not a personal experience.After completing quite a comprensive online questionaire which included if interested in trying contact lenses and hearing test, neither mentioned at my appointment. Totally pointless asking if service not being offered. Price of glasses almost doubled when you go for varifocal.
December 2023 by susan frodsham
Very happy with my glasses good quality at a reasonable price staff very pleasant and helpful
November 2023 by Jo Martin
Waiting time wasn't too long, service was good. Could do with something for children to do while they're waiting.
November 2023 by Dawn Galletly
Quick and friendly service and prompt, effective repair. A happy customer of this store for years! Thanks.
October 2023 by ian
1st ever eye test today. The staff have been a great help, especially a lovely young lady, won't mention any names. Didn't' wait around from start to finish after booking my appointment online. They have some good offers and a wide range of frames. It was busy for a Sunday but I can't complain while I can't visit during the week, it's a big help to be open on a Sunday for me. Probably needs a bit more seating. My prescription has been ordered so I have to wait a week for them to be ready, which isn't too bad to be fair.
October 2023 by Stephen Eady
Whilst the staff are helpful, I often wondered WHY there are so many of them. After picking a pair of glasses from the £29 range, the final cost zoomed up to £175 !!!! I now know why they can employ so many staff. Whist I understand the cost of varifocal lenses because of the precision involved in manufacturing, the cost of frames is extortionate!!!!! They must be mass produced, probably abroad, and I cannot see how a price tag of anything over £50 can be justified.
October 2023 by Paul Dermott
1st class service from start to finish.Booking an appointment was the best/easiest I've ever come across. Other companies and services could learn from this. I would highly recommend Specsavers.
October 2023 by Amie C
Staff just walked away and didn?t bother to come back to help or even take payment for over a hour until I had to grab a complete different staff member who was with someone else at that time luckily he was very happy to help
October 2023 by LISA Mcbride
Specsavers wigan excellent, was quick & relaxed service, definitely recommend, but avoid Warrington store my sister had a very bad experience & I will be taking Wigan in the near future ? keep up the good work Wigan store
October 2023 by Michelle Gilson
Had a great quick informative eye test, thanks to Zaiba! Give her a raise very lovely woman!!!
October 2023 by Chris Clark
Optician Mohsin was extremely polite, helpful and took time to explain things In detail and thanked me for providing historical and medical information about my dad, who has dementia
