December 2023 by Andrew Mason
Avoid this retail park. Parking fines for trying go round this and other shops. Won?t be going back to Robin ?Robbing? Park again!
October 2023 by Karen Roberts
Absolutely wonderful service from Gemma, Wigan store, couldn't have found everything I needed without her.
July 2023 by Diame Shields
Just been to this store customer service was excellent bought a play house and ice cream cart the guy couldn't do enough for us its been a long time since I received customer service this good.
June 2023 by maria mccarten
Good selection, great price on everything.
June 2023 by Andrew
Amazingly helpful staff over the phone and in the store. Helped us find the rare car seat we were looking for and very friendly.
June 2023 by Shaun White
A modern day toys r us. Great range with sales on a lot, brilliant game section and staff are always nice
April 2023 by Katrina Turner
It's a shop nothing more to say really. Staff are nice most of the time but it's retail so it's to be expected
February 2023 by Julie Birchall
All your toy needs under one roof, very overwhelming for adults especially when you have children with you, better if you go in with a list, as we took our grandkids in for a treat, we were in over an hour, kids loved it ??????
February 2023 by Alizey Kay
Ian was very helpful on the pram section. Even came out in the rain to help me. Thank you
January 2023 by S Boardman
All staff were extremely helpful despite the store being busy with only 3 days to go before Christmas. The manager, Martyn, went way above and beyond to help us with our query. This store deserves a 5* rating.
January 2023 by Mr Y
Disgraceful company, bought a faulty item and when I took it back they tested the toy even opened a pack of batteries to test it, they make you feel like your lying, I'm never purchasing anything from this place again.
November 2022 by Maria Capper
Outstanding customer service received yesterday at the Wigan store when I called in to collect a bike I had ordered on click & collect. The bike was slightly different from the one ordered online as the older version had been discontinued. All 3 of the staff who engaged with us went out of their way to make sure our Granddaughter got what she'd requested & we were happy with our purchase they gave us 3 different options to choose from & we left completely satisfied. Thank you all so much for your help. ??
November 2021 by Sandra Boajey
New customer because am now a foster carer for a young boy ??this shop is great?.staff are so helpful?.nothing is too much trouble and today needed advice about Xbox and the guy on the Till was first class customer service?..well done Smyths Robin Park ??
September 2021 by Ash
Great store always helpful, never met a member of staff anywhere as nice as Ian
September 2021 by S B.
***DISGUSTING SERVICE*** Been a loyal customer [family of shoppers] at the store in Bury [Lancashire] for over a decade. Visited on 13-Sep-2021 and took 2 items to till both of which were in the sale section [lots of the same items were reduced]. Took items to till and and was informed by Team Leader or Manager that 1 of the items was not reduced. I asked if they would honour the price and first the staff member stated that customers change the labels! The insinuation here being that within seconds of entering the store and picking up the 2 items I had somehow managed to remove and replace the price tag in plane sight of security/staff [these items have tamper proof stickers so if you did try to peel them off they fall apart]. Then informed that all items had been reduced in error and they would not honour the price. The staff member basically did not want to resolve the issue and demonstrated a real bad attitude. I was with my wife so remained calm, polite throughout, did not raise my voice, did not swear. The only comments made by me were "this is not good service" and that "I will leave the items". I then contacted SmythsToys online to purely make them aware of the mislabelling and was informed [QUOTE] "....our staff will not tolerate abusive behaviour... we define abuse in our internal guidance as shouting, swearing, name-calling, threatening, disrespecting, personally insulting, or attempting to blackmail". It seems despite having security staff, CCTV, a full customer account of events where all a customer wants is an apology that SmythsToys would choose to trust a poorly trained and arrogant employee than loyal customer who ultimately pay their salaries. Think I will be buying all our computing games, toys, bikes etc from elsewhere.