March 2024 by Michael Hill
Disappointing service today. The main item on my prescription wasnt in stock yesterday and I was told it would be ordered yesterday and ready for collection this morning. But the assistant forgot to order it so it wasn't there to collect.I am going on holiday tomorrow so am without the medication I need.Other people waiting were leaving empty handed and Ive noticed this happens quite a bit.They dont carry enough stock and the staff aren't good enough.The system of storage and collection is shambolic. If you go to Tesco pharmacy for example made up prescriptions arein pigeon holes marked clearly with an alpa numeric reference.Here, the staff are constantly searching through innumerable boxes, some located on the floor, looking for your order.Unless things improve they are going to lose custom!MH
March 2024 by Luke Savadra
Disgusting service. Asking me personal questions about my family name and my daughters name when I'm there to pick up some antibiotics. Another lady brought medication back stating she hadn't been given the right amount and the young guy blamed it on his area manager ? how professional. That lady told him it couldn't of been because she got them a long time ago and he still persisted to blame his boss. They rarely have what I need so I will not be using this joke of a chemist ran by kids. Always very loud, laughing and joking behind the counter, we always insist our prescriptions are printed. Not sure who has taken over this but you need to take action instead of replying to reviews on here. Everyone I've spoken to has the same view on this place.
March 2024 by terry jepson
Go regularly to pick prescriptions up for my absolutely fantastic Helen/Jan do a sterling work and there staff anyone who complains at them need to take the greviences to the doctors who don't send the prescriptions over even when they say they have its time we had our one on one with doctors like we used to instead of being fobbed off 10 out of ten to the chemist staff
February 2024 by Gemma Munn
Went in for over the counter medication when the woman who served me said they didn?t have it in and she couldn?t serve it to me. The guy who took over was very helpful and was trying to order it for me when the girl went to the manager and told her and told him to refuse me.. pathetic .. so I went to another chemist and got it.
January 2024 by Pam Curley
Not good experience been with this chemist for years. Since just before end of 2023 new staff in the chemist not as hard working as previous staff. Waiting ages for prescriptions to be found. Thought this would improve when moved to the new premises, unfortunately not just got worse. Told we have to wait for a text to say the prescription is ready. Placed a prescription on Monday 8th January. Called today and said I hadn?t received a text. Young man who eventually served me (no one else in the premises waiting) said yeah sorry about that we had a lot of proscriptions come in and I couldn?t keep up with them so didn?t bother! Well I can?t be bothered giving my custom to yourselves. Gone to another pharmacy. Good bye
July 2023 by Cynthia Brookfield
If I could give 0 stars I would do, on Friday 31st June I had a prescription sent to this chemist and then went to collect it, I was told that they would have to order the size on the prescription, and it would be delivered to me on Monday morning 3rd July. As I was in great need of the prescription I was told I could buy the same over the counter which was l assume a different size than the one on prescription, I paid £7.99 for the over the counter product and said I will use this until my prescription size is delivered on Monday.I rang this morning to see where my delivery was to be told that as I bought the same over the counter they hadn?t ordered the product as I already had some!!!! I?m disgusted that they can take it upon themselves not to order a prescription product given to me by my Doctor because I bought one to tide me over until the prescription could be delivered!
February 2023 by Rachel Battersby
Staff behind the counter really helpful and polite
January 2023 by Janette Wright
The staff work very hard, and are always helpful and friendly.
April 2022 by James McLelland
Kept me waiting on hold for 45 minutes to then keep me waiting a further 25 minutes to deny me a prescription of an inhaler whilst I had a lung infection
May 2021 by Neil Hampson
Always a pleasant staff.
March 2021 by Elaine Frost
Excellent service!!\\nThank you!!
March 2020 by Sandy Northey
Very good service from staff and they are willing to give advice.
