April 2022 by Twincal Bunny
Worst pharmacy ever. No one ever answers the phone and your prescription is never ready, even waited upto an hour and most times it's can you call back later. Excuse has been lately it's because of covid, not that you never have enough staff on to deal with the volume of people. It's a busy pharmacy, don't use it unless you have to .
April 2022 by Zoe McDermott
Never answer the phone. Been trying to contact them all day with an urgent matter. What are you supposed to do when you can't speak to anyone?! Appalling
March 2022 by Dave Wilson
Dreadful service over the past few months prescriptions not being filled even if you wai the 6 days they say they need to fill them. A bad attitude from the staff trying to blame the doctors for not issuing prescription even though it is all ordered on line they try and alter the medication by using cheaper alternatives. Had to wait for a prescription to be filled even though they had it for over 7 days.
March 2022 by Maureen Gaskell
such a shame gone down hill...being going for 5 yrs+ . Hubby went up to collect his prescription today queuing(no change there)\\nstaff are lovely but overworked. The standard of the shop however hubby said was dirty floors shelf's etc. \\u0026 why do they not have a till to buy just ordinary boots products to unclog the prescription que?\\nout come is today hubby moved our prescription to be electronically done elsewhere. Shame on management not addressing the poor staff being overworked.
January 2022 by Julie Waring
Terrible they never answer the phone. I have a prescription which is sent to them electronically and was told they they need 5-7 days to sort a regular prescription, they?d send me a text when it was ready to collect. However after 7 days, last month I waited 9 days, I rang to see if there was a problem they hadn?t even print it off, this is the same EVERY MONTH. You have to ring so that they will print it off, I was even told ?just give us a quick call? THEY NEVER ANSWER THE PHONE!
January 2022 by M M
Tried to phone to check a prescription was there but never no answer just ringing out. Once they answered just to put the phone down. However, when you go into Boots Bryn to see if a prescription is ready, your told to phone to check! I've actually witnessed the phone being ignored and just ringing out. Feel sorry for anyone who its a chore to go, especially if told its not there. They either need more staff or learn basic customer service.
January 2022 by Lee Abbott
Rude staff give you a load of lies emergency dr sent a prescription due to a covid infection lady in boots said is it urgent doh yes well it won't be done today you go somewhere else if you want er this is the emergency chemist .Well it won't be done but you can pick it up at 8.30 am tomorrow role on 5pm nxt day still not ready lady says you should of come at 7.30 like we said I say why have you give it to someone else !! 6people work in the shop but obviously take on to many prescriptions to cope .Goto ASDA golborne polite quick and don't lie your not a customer in Boots once they have your prescription they think screw you we've got it now.update got my lads prescription 22hrs later female chemist said I'm a lier and if we come in at8.30am they would start to get it ready she also claims she knows what people are about to say chemist and mind reader what a talent if she could only add manners to her talents
January 2022 by Craig Pilling
Booked in for a flu jab. Attended appointment and was told there's nobody in who can administer it. Even though they contacted me twice in the last couple of days to make sure that I was attending. Not happy.
September 2019 by ian corbett
Great local Chemist serving the community ...nothing is too much trouble for the friendly and highly trained staff here
August 2019 by claire platt
Ridiculous service! My prescription get faxed here from doctors and everytime go to collect they either cant find it or take ages to process it. Just to slow and need better system in place.
August 2019 by strain wendy
Really helpful staff at Bryn Store
August 2019 by Margaret Wright
Great customer service
June 2019 by Geoff Colquitt
Order on line never ready a week later. Friendly staff poor service.
May 2019 by Michael Ascott
Don't touch the door handles as they are filthy and full of bacteria .. I have pointed this out to them before but they are still disgusting
February 2019 by Linda Larkin
Staff are friendly happy and do everything to help and nothing is too much trouble
