December 2023 by Noconsent Cannnaca
My order was a Christmas jumper for a girl.Great quality, fair priced and delivered promptly.
July 2023 by Paul Welburn
Great prices and decent quality clothing, just make sure that you check the sizing.
May 2023 by GRAEME DAINES
Bought 8 pair of boxers as they look nice but after a little while the waist band stretches and becomes loose. This happened on all 8 pais I bought and had to throw them all in bin. Am a fat lad but never happened with any other makes of boxers. To Tokyo Laundry, please sort your boxer waist bands out !!!! Regards, Graeme
April 2023 by Stephen Smith
Shocking, sent items back and they only refunded half of them and refused to help. Having to contact my bank to resolve it.
August 2022 by willhay555
No one should have to pursue a refund for a return.T&C's state three to five days processing time. Tracking shows returned on the 27th of last month, arrived 29th, it's now the 8th.I guess they'll be some half hearted excuse as to why customers have to chase a company for the most basic requirement.Update.Refund and apology recieved today, the day after my email requesting said refund.
January 2022 by Aaron C
Waiting 11 days now for my item to be dispatched. "they're working on it" is the message. Not good enough.
February 2019 by kirule Ba
Very good quality clothings. True sizes so can rely on the size charts. Colors still maintain after many washing. Mostly ordered tops. Pants do not have long lengths like 36L.
October 2018 by Russell King
Canâ??t recommend this brand highly enough. Have bought multiple items (online or shops) and always fit perfect and the quality and comfort is spot on. Delivery to NI in under 2 days as well. Thanks again, only problem is i am starting to have too many tokyo laundry polo shirts but they are so comfy!
October 2018 by Mark Smith
Ordered around 20 Garments over 5 Orders this year. Garments : Quality fine - better than most mid range high street, tumble dry with care (I no longer do as 3 items shrunk but its most likely tumble dryer settings), T Shirts go for 1 size bigger, but Polo's are a good fit normal size. I like the short sleeved shirts, fit very well. Customer Service - No problems, contacted me when Hermes damaged a package in transit and had no issues with it being returned to sender and replaced, seem to reply to me very quickly on the email as well. The best thing certainly in the south east, its still not a massively exposed brand although confused for Superdry - it's something different.
October 2018 by David Maynard
Very pleased with the product, shirts, boxers, tees and shorts. Nice quality good fit and prompt delivery.
October 2018 by Sheken
Amazing service, item arrived a day after order placed. There was a manufacturing fault with the item, contacted customer service and this was exchange with minimal hassle. Definitely purchasing from Tokyo Laundry again.
October 2018 by Halima Begum
constantly deliver late, always fail to update their website as to what's in stock and what's not so half my clothes don't turn up, what does turn up is mostly in good quality but customer service are terrible.
October 2018 by Marek Sitko
Waiting over a month for accepting my return. Customer service have no idea what's going on.
October 2018 by EDWARD .LAWRANCE
shorts i ordered were awful quality ,Juno i think,and size was about 2 sizes to o small,and i had to pay for the privilege to to return them,first and last time I will be using this company
October 2018 by Stewart Ruff
My items never turned up. Sent numerous emails to customer service with no reply.
