November 2023 by Natalie Morris
Very rude staff especially Naz. No customer service skills, slow service and cannot count money correctly or write post codes down in the correct format. Shouts at customers as they should know where to put the parcels (rude) These people Should not have a job on a post office counter with such terrible unprofessional customer service skills. Will not use this post office again. Will also be putting a formal complaint in as this has happened on several occasions.
November 2023 by Carla Mason
Staff are not very helpful and very slow, plus usually just 1 member of staff with a queue to the door and sometimes out the door.The shelves are usually bare.Over the past 2 weeks, I have been several times to return an amazon parcel, and every time (after queuing for 30 minutes on one occasion), they have not had the relevant amazon return bags.As I selected this post office to submit a return, I decided to contact amazon to change the post office. Won't bother with this one again.
October 2023 by Ruth Louka
The woman at the counter is so rude and ignorant. I went in to get a parcel and she was like ?No girl!!?.we are closed!! Just as she says that to me, another customer walks in to ask for a form and she shouts at him. The customer walks out very disappointed with her attitude- disrespectful! (This was in the post office on Market Street, Westhoughton)
August 2023 by Anthony Griffin
If you have a spare 45 minutes to have the life sucked out of you waiting in here go for it, massive queue and only ever have one person serving. Would never go in again.
August 2023 by Siobhan Lowe
I visited today and received excellent service. I use this post office regularly and the guy is always friendly and helpful and goes out of his way to help
July 2023 by Paige Leigh
Been using this post office for years and the man behind the counter is very helpful goes above and beyond to help me
June 2023 by Lorna Wilkinson
Absolutely rude people, should be shut down, I was going in to buy Euros but walked out, I will never go in again
May 2023 by Minnie
Curt, rude staff with an arrogant demeanor & superior attitude - will avoid returning. Shame!
April 2023 by Shannon Sarah
Do not want to help people and will avoid doing so at any cost. As soon as there is a queue the male behind the counter will put his sign in his window and Swan off for a break. The woman seems quite rude. I've seen elderly people go in and if they are hard of hearing she seems to get very frustrated with them. This is not a big post office and never seems to be all that busy but these people just can't seem to be bothered. Perhaps they should go on a customer service course, learn some manners or maybe try a different job.Chapel lane or chorley new road post offices are friendly, polite and are happy to help.
April 2023 by Steven Dunstan
Needed a new passport before the stated 10 weeks waiting time. Called in to pick up the forms and told staff I was worried I wouldn't get it back in time. They told me not to worry, they would do it all for me and I would get it back in a couple of weeks. They did the photo and completed the forms for me in around 5 minutes. As promised my passport arrived 2 weeks later. Fantastic service
February 2023 by A Aspen
I only reluctantly use this branch as I have experienced and witnessed very poor customer service here before. Today I was served in a very abrupt and dismissive manner. I could relate all the details but suffice to say that the person who served me should be aware that her rudeness, whilst possibly giving her some twisted pleasure, has made me resolve never to use this branch again. I will travel farther to the Hindley Road branch where I am always served with consideration and politeness.
October 2022 by Marcus Castle
Small but well stocked shop with the usual stationery. Couple of desks so not too long to wait. On the high street so no direct parking but there is parking close by.
July 2022 by Sarah Briggs
Ash said he wouldn't post my letter if I didn't give him a 5* review.
June 2022 by Jason Darbyshire
What a absolutely rubbish post office the guy there is a complete knob no customer skills ignorant and would definitely use a different post office
May 2022 by Paul Hindle
This post office consistently charges more than the other local post offices, particularly horwich post office. The man behind the counter is very rude with absolutely no sense of customer service. - if you can use alternative post offices, it will be cheaper and you will not be subject to the poor customer service displayed at this post office. Avoid at all costs
