March 2024 by De Ryc Rr
I am a very dissatisfied customer, having stayed here for three nights with my family in March 2024. Top marks for the gym, good range of equipments and good quality ones too. Parking is easy and plentiful.The sofa bed inside our room was uncomfortable and I could feel the springs in the base of the unit.The duvet on our bed was thin and we were cold during the nights.Had issues with the hot water ? being cold. This went on for 18 hours. Told the reception staffs and they came up with the most far fetch ridiculous explanation. Apparently the room is too far from the boiler, which delayed the hot water supply into the room.To get any warm water the tap or shower had to be run for ten minutes and hope that the water heats up.Room wasn?t cleaned after the first night. Spoke to a reception staff and they told me that the rooms are cleaned every second day?When the room was eventually cleaned, all the dirty cups, glasses and teaspoons were left inside the room on the counter. No fresh items. The bins were emptied but a bag consisting of rubbish from a meal that we had was left behind in our room. Overall the room is not cleaned very well as shown on shinny silver objects such as taps and other bathroom objects.Toilet lid is not soft close, so if it drops it makes a very loud sound. Avoid this mistake, especially at night.The pillows were uncomfortable but this is a matter of opinion and others might think differently.There was no information about the hotel facilities inside the room and none was provided on arrival. Nothing about the restaurant and dining options and no information about the local area and what is around.I was very disappointed with my stay here and I very much regretted my decision to punish my family by taking them here.Stockton Heath is ten minutes drive and it has some nice bars and restaurants as alternative dining options.
March 2024 by Adam Brown
Dropped in here to charge the car and grab some lunch.The staff were very friendly and helpful, the food was a little underwhelming for the price you pay though.Food & drinks: Food was quite expensive for what you get, but was lovely and fresh.
March 2024 by dci1948
Couldn't fault it.
March 2024 by Lee Kirk
A very generous hotel, the rooms are well sized and have sofa, chair and foot rest along with computer work station.Bathroom was immaculate and stocked up with shampoo, soap etc.Staff were efficient and friendly.Food was delicious.
March 2024 by Lillian Raine
Lovely spa weekend, food was amazing.
March 2024 by Julie Cottrell
All staff from the restaurant to the cleaners were very polite smily & helpful.Dinner & breakfast were excellent a lovely decent size pool too ??Rooms: Very spacious a much better standard than I excepted very happy.
March 2024 by Tayyaba Zafar
I stayed in this hotel for 2 nights with my family.On booking i made a special request about my son?s birthday but not a single balloon or decor was arranged , not even a email that they wont be able to do any thing special.Please dont reach even 10 minutes before checkin because they wont accommodate as I also requested early checkin due to long travel and a kid with me but no use.They didn?t have a refrigerator in a king room and the only good thing was that they arranged one after i called them.Breakfast was average not too many options .
March 2024 by John Shuttleworth
Far better conference experience this time, lovely warm
March 2024 by Mark Brown
Really nice
March 2024 by E-mail Account
Room 259 is so noisy die to the window overlooking at gym ventilation, don?t approach to other rooms in proximity. I was given that today when the hotel is half
March 2024 by Paula Savage
My daughter treated me for my birthdayRooms: Very warm we slept with window open
March 2024 by Gail Thomas
A pleasant place to meet friends for lunch or a drink in the bar. Staff are friendly and helpful.
March 2024 by Joanne Kay
We have stayed here on several occasions and find the Hotel lovely and clean. The breakfast is always plentiful and the Lounge Bar food is lovely too.On our recent visit we required a fridge and Jamie from the Maintenance team came and sorted this out quickly, he was super friendly. Neeve on the Reception desk is lovely and professional. Thanks Park Royal, we will be back again!
March 2024 by Matt Gater
Staying here again as its one of out favourite hotels, receptionists fantastic and very helpful as ever. Room great, clean, spacious and well appointed. Just had a fantastic rib eye steak in the restaurant. Oliver was a fantastic chap as ever and looked after us superbly along with his attentive and professional colleagues. The steak and all of the food was second to none, perfection!!!!!!!!!Can't wait for the usual great breakfast or our next return visitThanks all for a great stay as ever!!!!!!!
March 2024 by Jackie Dwyer
Had a fabulous time here, but I must say it's the worst bed I've ever slept in! Really let the place downRooms: The room was great, the bed was awfulFood & drinks: Food was excellent we had lunch, dinner and breakfast.
