March 2024 by Victoria Alldread
Disgusted with how I was treated a real bad attitude from all staff can't help but think it's due to being a woman!! Car key thrown on desk in front of me and spoken to very bluntly not appropriate at all. Will not be returning!!!
March 2024 by Lesley Roberts
Scott is a great advertisement for Kwikfit, professional & efficient
March 2024 by Jamie-Lea Murray
Ian at KwikFit Stretford was extremely unprofessional. Upon waiting to pay, I had to sit and listen to him bore a customer with the tale of his friends house sale, his views on politicians and other such irrelevant nonsense like the proposed train route to London that had been cancelled. Eventually, he moved onto the next customer before me who also had a Mercedes car. Ian went away and came back to shout ?so who has the real Mercedes then?? When the male he was serving asked ?what?s a real Mercedes?? Ian then went on to basically patronise myself and my car as it was ?An A class with a Renault engine, Mercs are just Renaults in disguise, nobody should own that version as they aren?t real, Mercedes can?t make an artic lorry because they?re useless?. This irrelevant waffle carried on for about 5 mins before I left the shop; I did not need to listen to a mechanic, who I am paying, to slate my car using such derogatory language in a public setting. I had taken my car for a tyre puncture and therefore the topic of engines was irrelevant as was his personal views that he tried to embarrass me with.To further add insult to injury, the repair that Ian had quoted me for (£27.50) and was called to be told was complete was actually not the case on arrival. My tyre had been changed and was £87. At no point had this been communicated and the work had been completed. In addition to this, my alloy was scratched. Luckily I had taken a photo of my puncture and could prove that the damage had been caused during the tyre change. Ian said that I would need to pay for this to be corrected, produce a receipt and that I would be reimbursed.Perhaps if Ian adopted a more professional approach to his work, and stopped the unnecessary waffling, he could focus on informing customers of the work needed on their vehicle, checking they were happy before completing the works and also informing them of any changes when telling them it?s ready for collection. He could also give Dante an hand to stop any damage to peoples vechicles and cause them a further outlay of time and money.An absolutely shambolic customer experience!
March 2024 by Graham Richardson
I am hopeful that my car has been serviced correctly. My car passed it?s MOT too so was pleased about that.
February 2024 by E S
I know I can trust Scott and his team to give me good, honest service. Highly recommend all the staff at Kwik Fit Stretford.
February 2024 by Tom Pope
Great service and loved the health check. Cheaper tyres would have made it a 5.
February 2024 by Emily W
Staff were pleasant enough when I had interaction with them. I did the booking online therefore didn?t really speak to anyone in the office. Was an acknowledgment of what my car was in for and dropped off my keys
February 2024 by George Thomson
Quick and easy
February 2024 by Cola Chong
I got a flat tire, arrived at 10AM and told the staff that he wanted me to come back at 2pm, which was fine because I arrived unexpectedly, but 1.5 hours later he called me and told me that I could go back. In fact, I had to rush back to the company to work. I understand that they have guests with reservations . If they communicate better, it will be more friendly to me.
February 2024 by Fitzy 1501
Always quick and friendly service
February 2024 by Katie Vaughan
Ever since collecting my car which passed I have had a creaking underneath somewhere when I turn the wheel I phoned up and I was asked to go in they oiled it and told me it was something to do with when they hoisted it up . They said it would be fine after a while but it is now creaking just the same a week later it was absolutely fine before I took it in for the mot
February 2024 by Joey Evans
Avoid this garage. They completely botched my MOT, left the oil dip stick out and wrongly failed it on emissions. Took it to another garage and was told it should have passed. Not only that, but they wouldn't even offer a re-test within the 10 days because the guy had gone on holiday. Absolute joke
February 2024 by Lesley Kinsella
We have used Kwikfit for over 30 years for tyres, service on company cars, then after retirement continued to use Sale and Stretford branch. Good communication, friendly service
February 2024 by LISA GRIFFITHS
Was in the area, got a puncture and called in on the off chance they could fix it.Spoke to Scott who couldn?t of been more helpful, puncture repaired immediately and I was on my way within 30 minutes. Excellent service , would highly recommend them.
February 2024 by Pauline Binns Tulloch
Good service needed to be more customer friendly overall good