November 2022 by PETER DUTTON
Upon arrival we were greeted by two lady?s who made me feel very welcome and valued, we were offered drinks and taken to the table where James met us along with Tatiana, they were very professional but had the perfect balance in engagement with ourselves which is what I look for, although we are ultimately there to buy a watch it?s also important to build a friendship and be able to speak about things other than the sale and we did this excellently. Overall it?s been my best experience buying a watch and I am hopeful to return in the near future.
November 2022 by chris shaw
Id like to say a big thankyou to the team at Goldsmiths and a special thankyou to Gerrard and Matthew for helping me source one of my watches. A very professional service and also excellent customer relations
November 2022 by Junaid Yousaf
I visited goldsmith ( lower floor) in Trafford centre on Saturday 29th October to collect my stunning new Rolex. It was a wonderful experience from start to finish. A young Egyptian man called mena was dealing with me and he was absolutely brilliant. I?m hoping to get another call soon to collect my next watch which I?m on the waiting list for. Thank you goldsmith Trafford centre
September 2022 by Cookie Y
Lovely selection of timepieces and opportunity to view and feel some of the most exclusive on hand, but for viewing Rolex timepieces I found out you should book an appointment ahead but the hosts are always welcoming and try to book one for the same day other than the weekends haha.in the appointment you always offered a great selection of drinks and a little biscuit with your tea as well as the kids on their iPads haha.
September 2022 by Phil Brockbank
Great experience picking up my new timepiece. The staff are well informed, have a great deal of respect and are highly engaging. Already looking forward to future purchases
September 2022 by Joe Taylor
Would like to thank Mattew and Hannah (and of course the rest of the team) @ Goldsmiths for making purchasing a watch for my parents such a genuine and nice experience. They are an asset to the brand, and I cannot thank them enough. I will be definitely recommending them and purchasing more jewellery/watches in the future.Joe
July 2022 by Daniel Tompson
I Found the service in the store incredibly dismissive, when I enquired about buying a Rolex the lady smirked while telling us that it wouldn't be possible.Fortunately the Omega store opposite to this one has less pretentious staff whom were happy to help us purchase a watch.
July 2022 by Daniel S
Thank you to Eric in particular and everyone in store for making a very special occasion so memorable and for your highly professional and friendly service. Goldsmiths are lucky to have such a great team at the Trafford Centre, you guys are the best and my wife and I couldn?t be happier!
July 2022 by David Burns
I visited the store on three occasions over the past months in order to complete the purchase of a new watch and a replacement strap for another watch. On each occasion the staff were exceptionally helpful and exceeded my expectations.
July 2022 by James Flanagan
Appalling service. James and Matthew never want to speak to you or reply to messages. They always get someone else to tell you they will call you back. They can?t even handle a basic complaint and just think avoiding you will make it go away. I got hold of a great person at their head office, Kim, who has put me in touch with a new store who is amazing. If this store wasn?t in the Trafford centre it would have gone under with this poor level of service.
June 2022 by Jordan Slate
Zoe and the team have been wonderful and helped make my wife?s big birthday celebration to be perfect. I would highly recommend anyone to shop here as you will be very well looked after by such a great team.
June 2022 by Lee Gueller
Absolutely fantastic customer service from start to finish. Bought a Cartier Santos also traded my old watch in. Andy was absolutely first class from start to finish and would definitely recommend this shop and definitely ask for AndyRegardsLee Gueller
April 2022 by qasim munshi
Just want to say a massive thank you to Goldsmith and the team for their brilliant work. Mina was excellent throughout the whole journey of choosing, sourcing and delivering the watch. Always smiling and a pleasure to deal with. Thank you Mina and Goldsmiths. Keep up the good work!
April 2022 by Steven Lythgoe
Had a appointment with Matthew, unfortunately he couldn?t be there for my appointment and I was seen my Mina who was very professional and welcoming. I was given choice of beverage and plenty of time to review my purchase which ensured it fit perfectly. Would defiantly recommend and will be visiting again very soon.
April 2022 by Thaiyub Khan
An absolute pleasure to be a customer of the Goldsmiths at the Trafford centre, the experience I receive time and time again is perfect. I?ve purchased many different watches from Cartier, to Omega and my latest timepiece an IWC. The full team always treat you with the utmost respect, and make you feel more than welcome, a huge shoutout to Mina who?s always going out the extra mile to making sure I am happy with all my purchases ,and always looking after me, so a huge Thank you to him. If your looking for a new watch or fine jewellery this is the place to go! I hope to see you all soon.
