November 2023 by andy petch
We got what we wanted at a price I wanted to pay. The sales team were helpful and knowledgeable .
October 2023 by Sue Grundy
Love our new Snug sofaSean was very helpful in the store (Stockport), just the right amount of friendly, informative service - thank you!Get a sofa in a box and it?s delivered in days, serviceable for a kitchen living area , pet proof, family friendly - it looks great, comfy & reasonably priced
October 2023 by Sharon Ponder
We bought a floor model sofa a couple of weeks ago and were told we would get the delivery date and finance info within 24 hrs. They never contacted us and we were unable to contact the shop where we actually bought it from, and apparently, neither were their customer service dept. We finally got a delivery date for a Tuesday and told they would contact us the Sunday before with a time but nothing! Finally received a phone call from the delivery company about 20 minutes before they delivered it!! Probably would not buy from again due to poor communication.
August 2023 by Francesco Ciraolo
A joke of a company. Bought my flooring in May with delivery on the 21st of September. Took a week off work to receive the flooring. Kept calling just a few days prior delivery to make sure I had a time and date, they kept reassuring me was going to be delivered on the 21st, I even drove to the store in Bolton where Patrick in the flooring section reassured me and where I decided to purchase an additional item leaving 50 pound deposit. That was the 4th and I cancelled that item on the 6th.!On the 23rd I rang up and they said they are out of stock. Rearranged that the flooring will be in store in the 26th. Went to the store that said NO we haven?t received it will be now after bank holiday. Yesterday I receive an email saying the new date will be the 15th of September.I?m still not able to move to my new house because of them!Please please go local. Buy at your local store and help family businesses do not give your hard earned money to companies where nobody takes accountability for their actions. It?s always someone else fault. The suppliers, the vendors, the delivery team, the war. You stay hours on hold trying to get an answer over the phone and nobody cares.I always heard the company was a joke on their customer service and products having worked in retail years ago.I?m still waiting to receive 50 pound back from Bolt after 3 weeks.Francesco Ciraolo
August 2023 by Wayne Stuart
Currently going through a full refurbishment,all spraying completed by Office & Retail Services
August 2023 by Lee Farghaly
Never left a negative review before but I've run out of options to be honest.When my partner and I first went into the Stockport showroom we spoke to another couple who said 'make sure the sofa will fit through your front door' as they hadn't checked and were now looking at having their front room window removed to get it in.So this was the first thing we discussed with Darren at Stockport (who in general was great tbf), and the model we chose he said there wouldn't be an issue as the backs came off so it would fit into our house no problem, so nothing to worry about. Measurements were fine for it to fit into our living room etc with plenty of space as well. We never thought any more of it.After around 10 weeks of waiting we were told it was due to be delivered on July 18th. They turned up with the sofa and guess what, it wouldn't fit.And so started me trying to chase the Stockport branch for nearly the last two weeks.The issue now being for us to get the sofa in the house an upholsterer will have to come and put it together in our house, which is fine, but at a cost of £200. This is not something I am at all prepared to pay as this was entirely through no fault of our own, as I said at the start we were told there was nothing to worry about in regards to getting it in the house, it was the first thing we raised when looking at sofas.In the near two weeks that have followed since we couldn't get the sofa delivered I've heard nothing from the Stockport store, no calls, no emails, nothing. I know the store is currently being refurbished but surely issues are still being dealt with?I've rang the customer service line on 6/7 separate occasions since (I've lost count) and several times I've been told a call back has been requested so I can speak to someone to resolve this situation, no one has called, not even emailed. The only communication has been what I have instigated each time, barring the upholsterers calling me twice to get the building of my sofa booked in but I've had to explain the situation to them stating that I am not prepared to pay £200 for an issue that is not of my doing.It's not helped that every single time I've called the customer service line I've had to explain the whole story again. Apparently the regional manager was emailed asking to get in touch with me a few days back - I'm still yet to hear anything from anyone at SCS 12 days on. I know on at least two other occasions I've been told call backs have been scheduled for me and no one has been in touch.All I want is my sofa, the lack of communication has been absolutely disgraceful.
June 2023 by mitchell quinn
Excellent experience no push staff and the manger picked out the perfect so with us just telling him what we where looking for
May 2023 by Anne Jenkins
customer service was very bad, the guy didnt even take us to the sofa beds we were looking at buying just pointed and said just past the second grey pillar, hence we went next door to dfs and spent £2000
April 2023 by ALI IMRAN
Customer service is good but customer service isn?t everything, we ordered sofas and paid nearly thousand pounds deposit, a couple of days later we were told that sorry we don?t do this pattern anymore so pick something else, we decided to buy something else but then released that delivery time is more than 3 months away so asked them to cancel our order as they don?t have what we want but found out that they don?t give deposit back even if it is their fault..I would strongly advise anyone to check their refund policy and return policy before you buy\\nas i am not going back to any of scs stores
February 2023 by Bea Bowden
Brilliant! Lovely lady knew straight away what we were looking for. Someone arrived to measure for stair carpet on day stated and let us know time before hand. Fitter Matt did an excellent job. Thanks
February 2023 by S Frost
We ordered a american lazy boy in April 2022 during a offer that was on, with the understanding to be delivered october. Delivery happened snd following day noticed some damage on the leather at the back. We spoke to customer service who gave us 3 options. Repair, money off or replace. We chose to replace as only had 1 day and was really expensive. They agreed, but as its made elsewhere then it would be january b4 they could replace which we were happy to do. Apart from communication between scs & their drivers, Today 28th Jan. We took delivery of the replacement and could not of gone any smoother. Both driver & mate were exceptional.Thanks to all involved making this on most part a great ecperience.Mr & mrs FrostOffertonStockport
January 2023 by Pete
Great place to shop very friendly staff really good products at reasonable prices we ordered a suite and are waiting delivery cheers
January 2023 by Natalie Bahr
Save your money and go elsewhere. I have never dealt with such appalling service and poor products. Horrible experience with both the store and customer service team. First order was late and left us with no sofa over Christmas, it fell apart in months. Replacement sofa took months to arrive, constant lies about when it was due. Three missed days at work when we were told it would be delivered and no one turned up. Hired K&R as we were told it needed to be broken down to be removed, they didn?t need to break it down and we paid for this service for nothing. New sofa delivered, this one is now falling apart and we have to pay for an assessment to be done to see if it?s the frame despite being told we?d get an extended warranty due to the horrible experience we?d had. Other places may charge more, there is a reason why. AVOID
January 2023 by Meriem Anderson
Sean was very good he understood everything I wanted and matched my need.very pleased.
December 2022 by Sue Wood
Great customer service. No pressurised sales talk. Left to spend as much time as we liked looking at the products. Lots of sound knowledge and advice.
