March 2024 by Skye Kellock
So I?m actually shocked to have to write this review, I used to go to beefeaters quite regularly and was very satisfied every time, but recently the food and service has been horrendous. I went to this beefeaters with my partner last night and I was actually shocked at the level of service and food standard that was provided. The mains came out and the fish was inedible, the batter on the fish was like dough, the chicken was dry, the nachos were stale, and portions were minimal for what you pay, we don?t usually like to complain in hospitality as we know it can be hard but the place was empty so we asked if the fish could be taken off the bill as it?s not going to be eaten, however was happy to have the rest of the food. the server which has already been complained about multiple times before was rude and arrogant, no apology for being dissatisfied with the food and walked off with an attitude towards the kitchen ?it?s inedible apparently? it?s an open kitchen so we can hear that we are being spoken about, the atmosphere put me off my food and I was appalled by the service so asked for a manager, the same server proceeded to laugh in the kitchen with the kitchen staff because we asked for a manager, she was highly disrespectful and made the whole experience shocking, the manager on shift at the time did apologise and clear the bill. You clearly have a problem with this waitress and I think you need to think long and hard about your staff! She was even rude as we proceeded to walk down the stairs out of the building. Beefeater has been contacted directly about this as it was one of the worst experiences in hospitality I?ve ever had to experience. I think a certain someone needs to rethink her job choice as this isn?t the first time judging by the recent reviews
March 2024 by Gary Smith
I feel today is the day I need to provide a review.The Location and the food you provide is great. The value is fantastic and the service from you all is also very good.However today?s visit wasn?t the best, I respect all the staff there which is why I will keep the issue I had private but I still want to make people aware that I could of easily given you a terrible review and named the member of staff and how they spoke to us.The issue however was handled very quickly and professionally. I am not disheartened and I will continue to eat here.I?d like to not have that waiter be our waiter again just to avoid any issues going forward and how you deal with complaints are your business.However if this person has a reputation of giving poor service like I received today then this could very easily affect your success and reputation.Everyone else are lovely and nice people and I hope my review doesn?t come across to negative, as overall I love coming here, not just for the value but the service and location.
March 2024 by Emma Schofield
Was very busy - very few staff and limited
March 2024 by Kirstie Flemming
The service is an absolute shambles. Food wasn't what we ordered. Some was under cooked and some over cooked. Potatoes were still hard.Service was slow. Had to wait half an hour to be served. Then 20-30 mins for a drink.Certain staff had bad attitudes.Waiter couldn't get the bill right. We had to wait an hour for our bill to come. Over all we was there over 3 hours resulting in our parking times going over. Which will result in a parking fine I'm sure.Food & drinks: Asked for medium rare steak, came swimming in blood still moo'ing.1 member had a roast and it was only 2 very thin slices and 1 slice was just fat.1 had potatoes that were still hard, could of knocked some one out with it.Drinks took that long to come you could of died from dehydration. They would be no good in rush hour.
March 2024 by ste a
Went here for an evening meal before going to a show.The place, when we got there, looked tired and run down.The food was very poor. The service was awful. The table was not cleared after each course. We even had to search for somebody to bring our deserts,as they did not appear after over half an hour.When they did bring the apple pie it was inedible,the pastry was soggy.The drinks where expensive. Not a good visit. We did speak to the "manager", which was a waste of time.She did not even apologise for our experience or tried to rectify the issues. She did say that "she would tell the chef to warm up apple pie in an oven and not microwave it in the future".
March 2024 by Ashley Stott
Staff don't like to work, always refuse serving food after 8PM and shut off upstairs early.
March 2024 by ian dyson
Typical beefeater/ premier
March 2024 by Mark Cooper
My wife and I stayed here for 1 night ,the room staff and breakfast was spot on will return thankyou 10 out of 10
February 2024 by Hhccdddd
I absolutely love this place, they are so underrated. Fantastic quality, fabulous service and great value for money. Have never been disappointed
February 2024 by enchanteb
Fantastic service! Lovely atmosphere, felt really welcome with my young family. Staff were so friendly, nothing was too much trouble.
February 2024 by Debbie Corbett
Service slow. Drinks not served as per drinks menu, no apology, just blunt reply. Rude staff.
February 2024 by joe orton
Tatty and needs
February 2024 by leslie powell
Best dinner, Best drinks, nice atmosphere. Right on the water with nice views.
February 2024 by Julie Cooney
Went for a meal absolutely lovely food was cooked perfectly staff were amazing quick really friendly and professional polite would recommend this place every time can't wait to go again. ?Food & drinks: Absolutely amazing
February 2024 by Kevin Spring
Big spacious restaurantGreat value and tasty