January 2024 by George Williams
Went here last Tuesday took one step in and i was immedietly taken aback by the stench of the middle class. Everywhere i turned i saw spoilt entitled brats. I went to go and buy a banana and a sweater wearing tosser brushed past me and i looked in his basket and i saw SEVEN different types of cheese. This offended me because i cant even name three types of cheese and this tory tosser had SEVEN. However the lady at the till was lovely but the second i got out of there i felt safe again. I would rather live on the streets than become an mns shopper x
December 2023 by Isobel Sutton
I visited your Sale store in Manchester, and wow, whilst I?m not usually one for negative reviews or complaints, I felt I had to on this occasion. I nipped into your Sale store completely forgetting I had my dog with me. Of course, this is no one?s fault but mine. Adhering to guidelines, I knew I wouldn?t be able to take him in so I asked an m&s member of staff called Samina who was working near the exit door, if she could hold him for a minute or 2. Samina waited no more than 2 minutes with my dog whilst I shopped inside. She was lovely, attentive and a credit to M&S. Her customer service was second to none. The manager however, a woman called Gemma at the Sale branch, was incredibly rude to me at the check out, and then proceeded to shout and tell Samina off for waiting with my dog, in which she did for no longer than 2 minutes. She did this in store in front of a que of customers at the check out. Samina even still proceeded to acknowledge customers leaving, saying hello and bye when waiting with my dog. Gemma was also rude to another customer when purchasing at the till. It baffles me how one, who is meant to be managing staff, the team and a branch, is incredibly rude, yet Samina, was ridiculously kind and attentive. Being in customer service myself, I felt I had to write to you to express how rude the manager was at this branch, as it shouldn?t continue. Perhaps it was an off day, and in that case I understand, however I genuinely worry how staff and customers are being treated if that?s an example of everyday behavior at work. Especially in front of other colleagues and customers. Thank you Samina for showing what customer service truly is and should be, especially when times are tough. It made my day! (The star is for Samina) :)
November 2023 by Martin Byrne
Great quality food.
November 2023 by Charlotte Smethurst
Was not a happy chappy when the Christmas sandwich?s came in but no gf ones!.. (best gf sandwich ever!) asked the very friendly staff-said they would be in tomorrow.Huge Thankyou to the very lovely lad who just came into my work place to tell me they were in ?? Thankyou! - I enjoyed my lunch very much !
November 2023 by David Sutherby
Always a cut above the rest. The staff are very pleasant too.
October 2023 by Abdullah Akdas
too expensive and no branded items. very poor
April 2023 by miss Crean
Went in store today to return a clothing item. Waited for ages with another lady to be served and then we were approached by a very reluctant sulky young lady, who practically lay across the counter, she was completely disinterested and had zero customer service skills! Rude rude rude!
March 2023 by uppada padma
Not impressed with the customer service at the store. I accidentally bought wrong item at the self-service till. Went to the customer service to get the refund for the item. The person at the customer service has showed no empathy at all and was very robotic in behaviour. Not that I expect a lot of conversation but a few nice words have good under the circumstances.
February 2023 by Andrew Codes
Fantastic little store, has all the food we need for our weekly shop, otherwise next door is Aldi and Tesco.
January 2023 by Alan Davies
Some lovely joints of meat and other food for Christmas
December 2022 by Nick Thornton
Freezers haven't worked for months how hard can it be to sort out now I go all the way to white city just for m&s fish great for the planet
August 2022 by Yas
Polite staff, slightly overpriced goods
June 2022 by Patricia Cowin
Lovely,clean well laid out, and very friendly and helpful staff
April 2022 by SpncR ?Gingercoolio?
parked - the shop then closed - was charged £50 for parking in an empty car park after hours
January 2022 by Jane Rushton
I have been shopping at this store for many years. After I visited it yesterday I shall no longer do so. The quality of food and the standard of customer service has declined sharply recently.First of all there are no small trolleys, and as I am short it hurts bending over the large ones.The choice of food for the New Year Dine In was dreadful. Nothing special at all. Lasagne? Chicken? Tiny starters not worthbothering with.There was only one check out open, and none of the staff rushing past took any notice . Eventually a young man arrived. A new desk opened.He did not smile, but just pushed the food along. I was only half packed when he asked for my sparks card. I asked if he wanted it now, or should I finish packing. He shrugged and said pack. I asked if it was now store policy not to help customers pack? He replied that due to Covid he could not touch the goods! Having already touched them all on the belt?The whole experience was not pleasant.. Most of the staff on the checkout are the same. No smile. No greeting. This is not the store it was.
