November 2023 by April Stevenson
Over the last few weeks I've purchased numerous items from this charity shop. I would like to say that every staff member from the advice given on the shop floor to the delivery staff have been wonderful. They are extremely welcoming and do everything they can to help you find whatever you are looking for. I would also like to say the value for money in the delivery option, I paid £25 for 6 items which included a large settee, large cupboards and table and chairs.Definitely 5 * service.
July 2023 by Katherine Minyety
Good stock, mostly retail price , but still one could be able to find a decent deal. Not very welcoming, even my 9 yo notice how apathetic the staff was when talking to us. Not coming back
April 2023 by Raychul B
do us a favour and stay open til half 5, or at least don't sit in the shop at quarter to ignoring us.
December 2022 by Jeff
Tried to offer furniture to be collected - a few dates offered. Couldn't be bothered as "the run is not going near there [Flixton] those days". Given instead to an alternative grateful charity. Previously were cooperative, sadly not now.
September 2022 by Mandy Cole
WowWhat a poor attitude in that store.The manageress needs to learn about customer service and how to speak to people properly.A very unpleasant visit today and others shopkeepers I spoke to about it today agreed heartily.
June 2022 by Sue Butcher
Staff at this store are very helpful and couldn't do enough for me today. 4 star rating only because of poor parking in area and super busy roads. Good selection of furniture at very reasonable prices.
June 2022 by Pam
Very poor experienceOffered an armchair to be collected and they would not take it AFTER calling me to confirm they would as not part of a set do not recommend
May 2022 by YC Lee
Calling for discuss about donation, they pick up the phone but no one is taking. Awful service!
April 2022 by HIMA THOMAS
Very bad experience from this shop that I experience today.I ordered dining table last week as a delivery to my flat and I paid 25 pound extra as a delivery charge.When they came with the dining table they broken the leg infront of me as they taking very roughly and in hurry burry to drop the things and I told them to take it back as I don't need a broken one.Again I went to shop on 02/04/2022 I purchased again with dining table+ coffee table+Mirror as it of 209 pound and they promised that it is free delivery.06/04/2022(today) was my delivery date that I given to them, as I am waiting from early morning onwards to get touch with them nobody was answering that phone call in this number that they given in their website.At 1:15pm I got a call from a private number and informed that it will deliver between 1:45 to 3:45pm today and I informed them that I am here I am flat.Until 4:30 pm I didn't receive any updation or delivery and I tried to connect them same as before no answer.At 5pm someone from a private number called me and told me that they came here and rang me but nobody was here in my flat.How it possible as I was cancelled my all other things and waiting here from morning onwards.They are telling me to pay again 25 pound as delivery charge.No way..I am totally fed with this order and this shop.I need my refund.
February 2022 by jannette norton
Thank you to the staff at the Sale branch for their help sorting a sofa for us after sitting on garden chairs for several weeks after being let down by Furniture Village who lost/mislaid our new sofa. The sofa was delivered the next day. Thanks everyone ?
July 2021 by sally blackband
good selection of 2nd hand and new furniture for all budgets.
July 2021 by Michele
Very clean & specious. Nice helpful friendly staff.
January 2021 by Lynda Ginty
Would not donate again refused both items on arriving. Small settee was actually brought from the sale branch I was told that it didn't have fire safety tag on closer inspection I found it.
November 2020 by Freda Eyden
Would definitely not agree that the items in the Sale branch are 'junk'!! My daughter bought a fantastic sofa bed for £120 and a small armchair for £20, both of which have been tremendous value. BHF were able to deliver within two days and arrived precisely when they said they would. She is on a very tight budget and was delighted with her purchases and also with the fact that she has donated to a very good cause.
November 2020 by Jo Hannan
Would not recommend donating here, waste of time. On two occasions now, we've agreed with the shop to donate furniture, showing them photos of the item. On both occasions the items have then been refused by the delivery drivers on collection. Want to support a charity like BHF but they're not making it easy! Will be going to alternative charities in the future.
