January 2024 by Emma Bates
Staff were so lovely and helpful, asked if my purchase was a gift and wrapped it beautifully. Will definitely visit the Manchester branch again.
December 2023 by Chloe Mae
Im not normally one to bother to put reviews up, but the woman that served me has left me so shocked. I can?t find anywhere to give customer feedback on their website.I came in to buy a gift, and this woman gave me the dirtiest look as soon as I walked in, I just assumed it wasn?t aimed at me, they were clearly working a load of boxes of delivery and the store was relatively busy, I can understand their frustration and exhaustion at this time of the year so I just selected my items and didn?t think any more of itWent to the till to be served by the same woman who barely said two words to me and was making under the breath comments to the young lady serving next to her which I could tell was making her uncomfortable as she was trying to serve her customer (she did a great job I must admit very smiley and friendly). The woman serving me seemed like I was the biggest inconvenience to her as she huffed her way through the transaction and lazily was like there?s your receipt and started to pick her nails and then glare at me as I hadn?t picked my items up immediately as I was putting my purse away, and then was huffing again gazing somewhere else.Just poor customer service, like I get she?s busy but the effort she put into being mardy she could have just smiled. I?ve been to many white company stores and received excellent service, but never anything so obnoxious. Giving snobby teenage brat vibes. I just wish my item would have been available online, cause now I will avoid thay store which is my local
June 2023 by Beauty Guru Nadia
Excellent customer service by Samara. She was lovely and helpful. She recommended me some of her favourites products, I end up buying a gorgeous room mist which I loved.Thank you to all staff at The White Company King Street Manchester. ??
April 2023 by Claire Adamson
Popped in today. Three members of staff helped and sorted. Each one of them friendly and helpful. Great to have a nice shopping experience. Thanks ?
January 2023 by Christopher Pell
Thank you to the lady who helped me choose a gift for my wife today. She was extremely helpful and friendly.My wife is very small, and she helped find the right size for her.
December 2022 by Blue
Beautiful things and always find inspiration for crafts I am working on. I love their bags! They have beautiful Christmas decorations in over winter with a very homemade feel. Great shopping experience always.
November 2022 by Georgina Jones
Used to love shopping with the The White Company over the years, however had a really rubbish and disappointing experience with the customer service here when trying to purchase a headboard - that we had reserved, and was I quote "Guaranteed to be ours and not to worry - it wouldn't be sold to anyone else". Raised a formal complaint and felt like it was barely listened too. Won't be wasting my money here anymore...
November 2022 by Paul Brocklehurst
Beautiful dressing gown with hood £85Softest cotton
November 2022 by Georgina Cundell-Jones
Used to love shopping with the The White Company over the years, however had a really rubbish and disappointing experience with the customer service here when trying to purchase a headboard - that we had reserved, and was I quote "Guaranteed to be ours and not to worry - it wouldn't be sold to anyone else". Raised a formal complaint and felt like it was barely listened too. Won't be wasting my money here anymore...
October 2022 by Bethany Anderson
Nipped into here the other day to get a couple of bits for a gift and I just wanted to say how lovely and welcoming the ladies were in there. I?d been shopping all day and all my bags were falling apart as it was raining so the lady on the till kindly gave me a big bag to put all my other stuff in. It?s only a small gesture but I really was grateful for this as I had yet to walk home and the bags wouldn?t have survived. They also check up on you as you?re browsing and leave you to it if you don?t need help which I really like, as other shops can be quite pushy. Just wanted to say a big thanks and great customer service at this store!
August 2022 by Anna S
I love their productsFriendly staff too
August 2022 by Deborah Cosburn
Amazing dressing grown every , fantastic Quality
March 2022 by Patricia Cowin
Love this shop,the best in bed linen,and the candles and diffusers,shop is clean and bright,and the staff are all really helpful and friendly
December 2021 by Jo Harrison
Lovely quality with the price to match. Not the biggest of shops though.
November 2021 by Paul McGuigan
This review is based on ordering items online. I ordered 3 sets of pyjamas for my 3 godchildren, a sleepsuit for my little nephew and a candle for my friend. I ordered items online on the 12th November thinking I have ordered in good time. I receive an email stating expected arrival on the 16th November. Nothing arrived. Checked courier website Hermes which states still waiting for the items. Keep checking for updates and nothing. I email the white company on the 19th November advising I had not received any items and Hermes website states still waiting to receive them. I receive an email at 4.00am on the 21st November stating the items have gone missing and will be investigated. In the mean time they completed another order but unfortunately the sleepsuit and one set of pyjamas has sold out so they will send the items that they currently have in stock. Poor customer service. I should have been contacted to confirm what I would like to do rather than assuming I want the remainder of the items in stock. I ordered in good time and through no fault of my own the items are discarded after alot of thought had gone into choosing them. If I hadn't had the choice that I had I may have shopped elsewhere. When you pay good money for items you would expect to receive a good service. In the email it said it did not live up to our usual high service. However I have previously had an issue ordering an item online which I ordered to be collected from a local pick up point to find that it had been sent back due to the pickup point being full of items. It's such a shame as I love The White Company and purchase many gifts from them. I feel the online service does not live up to the basic expectations.
