February 2024 by Joel F
Shocking women who served me so miserable just arkward silence what ever you say won't be using these again
February 2024 by Pam Lang
Extremely rude to customers. There has been many comments of how rude the staff are on Facebook - Failsworth Matters group, since it was taken over. Many of these people say they now use the Post Office on Lord Lane instead, as they are extremely nice.
December 2023 by ITjohn UK
Truly Helpful Indded, I was seeking help in filling and taxing my new bought car and the Blond Lady( sorry don't have a name ) from there, was indeed very helpful and polite in my quest. All done fast and explained to me the entire process also.Highly Recommend
December 2023 by Sam (Sammy-Lola)
Unhelpful and rude young lady will use another post office in futureTerrible customer service
November 2023 by Mike Ankers
Prompt and freindly service.
November 2023 by Pat Day
Miserable young man serving today, has this post office changed hands, hope not, tried my best but nothing.probs not use this post office again unless the usual nice staff are there.
October 2023 by Sandra Taylor Weston
Fantastic post office, I have to mention Sharon, friendly and helpful every time, all the staff are great but she is especially nice and this is the reason I was prompted to leave a review.
September 2023 by Katie K
Extremely rude woman serving today. Miserable face, doesn't say a word, barely looked at me and when I said bye there was just silence. I was being polite considering the cold reception from her so no idea what her problem is but if she doesn't like being there interacting with people then she shouldn't be in a customer facing job. I would have said something if I wasn't worried what she would do to my parcels. Will be going to a different post office from now on.
April 2023 by Ruth Banham
Fantastic staff who are always professional & polite. Have had negative experiences at other post offices, but the service here is faultless & they are all such a friendly bunch
March 2023 by D H
Came in at 11.45 for a passport renewal website says it closes at 1.30pm, queued up and was then told she couldn?t do our renewals cause she didn?t have time and to come back another day through the week. Inconvenient as we work through the week!
February 2023 by Matt Cunningham
Very rude staff! I had a parcel dropped off to this post office over 10 days ago from a customer I brought goods from! After not receiving my parcel I tracked my parcel through Royal Mail which showed the parcel is still sitting at failsworth post office, after speaking to a very rude lady who had no patience and didn?t want to help! told me to ring Royal Mail as it wasn?t her problem! Then hung the phone up on me! I then rung back and spoke to another very rude lady who advised me that they leave parcels on the side and if they are busy and it could of been took by someone. This is a beach of the data protection act. After advising the lady of this and advising her I was recording the phone call she also then hung up on me! Great customer service. I would advise anyone against sending there parcels to this post office they are extremely unprofessional, and rude. Unless you want your address being exposed to the public and your parcels sitting on there counter for anyone to take. I will be taking this further so I look forward to speaking with you both soon. And as discussed I have recorded phone calls from the lady stating they leave parcels on the side for people to take when times get busy. Great job
December 2022 by Jim Ryan
Some of the staff there are very unwelcoming now. It feels as if you are an inconvenience to them when they are serving you. I will be using other post offices from now on.
October 2022 by Chill time Tv
My daughter was In there today ,she said an elderly man was struggling with the card machine and putting is card in the wrong way and getting his pin wrong, she said one off the staff who was serving him was rude and impatient with him ,my 19 year old daughter said her heart sank at the way he was treated ..disgusting! Don't like ya job don't do it simple ,also find some respect for the people you are dealing with!
August 2022 by Genadijs Lawariks
Two older ladies were working here and were very polite and professional, now there are two young ladies who are rude and with zero customer service skills. Starting with their face expressions when they see customers and take their parcels, they take them with two fingers and seems like they are disgusted. Very poor greeting and whenever there is an issue seems like the customer is the problem. They should have more training and dignity!
May 2022 by Kevin Taylor
The lady?s here give a 5 star service as always and make me smile everyday when I drop my parcels for my business.
