October 2023 by Me Me
Called in on around 5pm on 29/09/23 to pick a item up we had ordered online, when we called in to pick the item up the person behind the counter asked did we have the order number which I gave her, she then asked did I have the confirmation email which I showed her, as I showed her the confirmation email she was trying to grab my phone and being overly forceful and she had a real abrupt school teacher demeanor about her, she then wasn't happy with the order number or confirmation email and wanted to see identification from me so I showed her that which she was also trying to grab out of my hand. She then proceeded to lecture and give both of us a big speech about the things you need to pick your order up when you call in to the store to which I proceeded to tell her I wasn't bothered and wasn't here to argue with her and by this time I had ran out of patience with her and just wanted to take my order and get out of there and never return. This employee went out of her way to make life as difficult as possible for us when it should of just been a simple experience, we just called in to pick our order up. Has put us off ever shopping with this company again.
September 2023 by Jem
What absolutely brilliant service from Annie at the Trafford Centre Branch. I don?t live near a Lakeland so it was just easier to call and speak to someone about my hesitation on buying a high price item and enquiring what kind of guarantees Lakeland provide. Annie reassured me and explained everything so well and answered all of my questions; I had way too many. The customer service I received was exceptional, Lakeland have found themselves a great employee here. No doubt if I ever go in store there one day, I?ll know who to speak to. Thank you for all your help today !!!!
August 2023 by Robert Dewhirst
I love Lakeland! It?s full of everything you never knew you needed, until you knew you needed them.
June 2023 by Charity Angel
For such a little shop (compared to other Lakelands), they had everything I wanted, and not only did Rose manage to find an item I had missed, but she matched the online offer that wasn't ringing up properly, *and* she made sure all of my purchases were properly secured around my wheelchair so that I could get back to my car safely. She was absolutely wonderful - an absolute credit to customer service.
May 2023 by Lil
Online support is rubbish.
May 2023 by Smith
Online support is rubbish.
April 2023 by Aaron S.
Lakeland is a chain of British kitchenware stores in the United Kingdom. It was named after the Lake District, where it was founded.This location is on the lower level of The Trafford Centre, and on my visit, it was my first time in a Lakeland store.They had some nice items and appliances but did appear to be on the pricey side. The store was fairly attractive and well laid out.I wasn't able to find what I was looking for, and I found the staff to be unhelpful, there was one staff member on the shop floor who seemed to be stocking shelves as slowly as humanly possible, and did not seem very interested in customer attractions.3* - OK, a nice store, but doesn't really offer anything you can't find at John Lewis a couple of stores down or many other stores within The Trafford Centre.
December 2022 by WJC
Had a great experience with this shop last night 25/11/22. We rang about gas attachement for ooni - they managed to keep it aside for us. They also had a brand new Ooni oven that was unfortunately an open box item. The manager (Ani?) was very patient and helpful with us. She checked the box with us & condition. She even wiped off some finger prints of it to make sure it was great condition. We have been given a lovely Black Friday discount & they even kept it to one side for us for an hour while we had a bite.We are so pleased with this high level of customer service. We?ve had some bad Black Friday experiences in other shops. This experience has been exceptional. Thank you for all your help, we will definitely recommend the brand and shop with you again.
December 2022 by R C
Staff are really friendly and helpful. From my phone call to check if they had a product through to our purchase later that evening they were so friendly and couldn?t do more to help. Recommend this store and will definitely be back to buy more in the future.
December 2022 by Wojciech Cichocki
Had a great experience with this shop last night 25/11/22. We rang about gas attachement for ooni - they managed to keep it aside for us. They also had a brand new Ooni oven that was unfortunately an open box item. The manager (Ani?) was very patient and helpful with us. She checked the box with us & condition. She even wiped off some finger prints of it to make sure it was great condition. We have been given a lovely Black Friday discount & they even kept it to one side for us for an hour while we had a bite.We are so pleased with this high level of customer service. We?ve had some bad Black Friday experiences in other shops. This experience has been exceptional. Thank you for all your help, we will definitely recommend the brand and shop with you again.
February 2022 by Karen Potter
The lady who helped me yesterday was just lovely. They didn?t have the product I wanted in store (for an impatient me who wants it right now! :-) ) ? she ordered it quickly, efficiently and with a smile. I?ve just had an email to say it?s on its way. Can?t ask for more than that. Great job, thank you.
October 2021 by Kathryn O'Brien
Very nice staff. They were kind and helpful to me when I called and visited the store.
July 2021 by Mark Hawkins-Moseling
Great store in the Trafford Centre. Had everything I needed.
July 2021 by JULIA WALKER THOMPSON
Excellent experienceGood layout and pricing
July 2021 by Chris McKenna
Always helpful staff
