January 2024 by Holly Sedgwick
Perfect for purpose. We had a film to watch and wanted to grab a healthier alternative to most fast food. The place was quiet and had a full variety of sushi and warm food. With self service it was easy to pop in and out with no hassle at all. Easy for a quick and tasty meal. Would highly recommended the mochi.
December 2023 by Tetiana Leshchenko
Very cosy place, lively food and reasonable
December 2023 by O S
Love Itsu concept and food. I visit it everywhere I travel from London to Edinburgh. Don't forget to add miso to you order :)
December 2023 by buzzed lunne
I really don?t like doing this but itsu Manchester left me with no choice tonight. I work in london normally and eat a lot a various itsu spots there, and NEVER has any of those branches had an issue with reducing the amount of green peas in my food. I always without fail ask for fewer peas and it?s never a problem. Manchester itsu tells me no they cannot and it?s strictly on an order from the powers that be. Shame on such management. I didn?t even ask for the veg to be swapped for something else, I just asked for them to reduce it but no they refused. Poor poor poor and they should learn from branches down south. See from my photo, I had to request a container to empty the green peas, and thats only a fraction of all the peas in the food because I can?t remove everything. I don?t mind a bit of it but certainly not they much. The blatant refusal raises suspicion that the business is intentionally using green peas to make up for what should have been the actual food (rice, meat, etc). Things like this should be liable to sanction!!
December 2023 by Joshua Rockefeller
I rarely leave 1-star reviews, but my experience at Itsu left me with no other choice. The members of the staff are lovely and accommodating, but it's the manager, Suli, who has made my visits unbearable.I made a simple request - to exclude rice from the two soups I ordered because I'm on a ketogenic diet and can't have any carbohydrates. I was met with absolute resistance from Suli. I explained that I have no allergies and it's a dietary preference. However, he adamantly refused to accommodate my request, stating that it's a matter of allergies.It was frustrating and disappointing to see the manager not willing to respect a customer's wishes and satisfaction. This rigid attitude towards a simple dietary request is not what I expect from a place that values its customers. I felt unheard and disregarded.I sincerely hope that Itsu takes customer satisfaction more seriously in the future and that the management, especially Suli, reevaluates their approach to customer service.
November 2023 by Sara Cole
I bought a "chicken big bao" from Tesco - it was the most disgusting food I've ever tried; waxy & stodgey outer, really salty middle with no chicken that I could identify - absolutely revolting!
November 2023 by Alexia Kembia
You can?t customise any of the cooked dishes. I really don?t like peas or raw onions so I asked for them to remove the veg/salad but they refused to just? not put peas in because of ?policy??. Never had customisation problems in London or Cambridge Itsu it?s just this branch. Menu is more limited than in the south as well. Terrible experience, never thought asking to skip a step in assembling my order would be such an issue. There we?re more peas in the box than chicken or rice so highly recommend sticking to the self serve stuff.Dietary restrictions: Poor for dietary restrictions as nothing is customisable
November 2023 by Ashley McGovern
So the food is decent and it's nice to be able to grab some sushi that's gluten free. The prices have crept up a bit due to the cost of living, but that's to be expected.The thing that really annoys me about this place is the staff's attitude. They treat every customer like a criminal. So many occasions I have gone in and they will be looking over your shoulder at the kiosks, making sure you're not 'stealing' from them and inputting the correct order. Then when you look around because you can feel their eyes burning a hole in the back of your head, they pretend to look away like they weren't silently discriminating against you. It's disgusting and I shan't be eating there again.Today was the final time of this nonsense. I'm there for a meal, not a burglary.
November 2023 by Tamara na grinha
Best food for affordable prices and very lovely
October 2023 by Esther Sáez
Very recommended. We always enjoy a nice meal there..
October 2023 by Alan Crilly
Rotten. Tasteless pre prepared muck. One of the worst places I ever had the displeasure of going to. Will not be returning.
September 2023 by Angela Valassopoulos
Great food and to whomever prepared the Dragon Rolls today, bravo!!!
September 2023 by Merlin
itsu atmosphere is every time good.clean toilets! ?
August 2023 by ????
The rice is too tough for sushi.Also the flavor of wasabi and miso soup is not
August 2023 by Animated Science
Super nice food, clean and good service.
