March 2024 by Gill D
Whilst the coffee was ok, the toilets left a lot to be desired. Filthy tiles, sink and toilet....and when I arrived the toilet needed brushing but when I lifted the brush from its holder, there was more poo in the holder than in the toilet. Disgusting.
February 2024 by pln109
Lady who served me at around 5pm today had bad customer service skills, she was rude and bunged all my pastry into a big paper bag instead of into individual bags.Shes lucky the people i shared the food with did not have allergies otherwise this would be a serious issue. Cafe nero please train your staff on how to treat paying customers.
February 2024 by Owayed Alenezi
The best coffee ?
February 2024 by Jean Ashworth
Met my son and had
February 2024 by The ShadoW
Worst
January 2024 by Alya 7
Best coffee and deserts in the
January 2024 by Wesley Wynter
Homeless sleeping outside doors smell of urine as you walk in and toilets smell when your sat there eating or drinking.. must admit most staff are
January 2024 by Paul Thornhill
Staff superb . Toilet's a disgrace
December 2023 by Adrian Morgan
at peak time in the morning, one of the ladies behind the counter was just chatting and not working while the queue was building up. She then went outside for a vape just as I got to the ordering point leaving her colleague to cope with a growing queue. I got the feeling she was a supervisor but she doesnt deserve to have any job there as shes extremely lazy and rude. Awful.service.
November 2023 by Marcus Martin
The rating compared to a coffee. The flair with the very loud air conditioning of the refrigerator is so well. The cappuccino with chocolate on it and a tiramisu without coffee and amaretto flavor.
November 2023 by Hammy A
yesterday I went to the Nero store in market Street Manchester. The manager Mario was very rude as he assumed I was lying when I said I have bought a 1L hazelnut syrup before from this every store. Last time the manager was the one to sell it herself. He didn't believe me and was very rude trying to send me out of the shop is was 19:50 and he wanted to closed the shop it was obvious. I am a regular customer at Nero's but moved to Spain and now like to take back the nero sensation with me as I love your coffees. This has really made me upset as I am flying in 3 days back home to Spain and drove 1 hour to Manchester to get this bottle. I usually always buy the bottome for 10.99£ and have done from many Nero stores for almost over 3/4 years. Can anything be done?. Mario needs some customer service training too as he was very rude.
October 2023 by karl bradshaw
Terrible Neros, its been gradually getting worse but now have to say worst one I've been in, empty cups all over the tables so had to have coffee in takeaway cups. Upstairs tables not cleaned, trays and cups everywhere (no wonder they didn't have any for our coffee) , very slow to serve, wouldn't give free coffee despite my loyalty card being full. Ladies toilet out of service, toilet blocked. TERRIBLE SERVICE AND DISGRACEFUL CONDITIONS AVOID THIS NEROS
October 2023 by Gillian Burchall
Called in for a quick drink with a colleague in between meetings. Ordered drink and snack advised trainee batista I had a free drink. She put the costing through and hadn't taken the free drink off. I advised her of this to which she replied you can use it next time. I appreciate this but her attitude wasn't appropriate nor good customer service. Not as helpful or customer Fri as other Cafe Neros I have been to.
October 2023 by Olivia H
Lovely staff !! extremely good customer service .This evening Around 7:30pm i went over to the Nero Café located @ Market street , and was served by 3 very lovely ladies unfortunately i didnt have the chance to grab their names as i was in a rush to work but i thought id leave a review for them. One of of the ladies straight away saw me walking in and came to attend to me straight away which was very nice of her . Keep up the good work girls and keep smiling !!
September 2023 by Pedro Adelino - www.bypedro.eu
Coffee Lover