February 2024 by Karen Boden
For the last 4 days this depo has constantly lied saying attempted delivery. EachDay never came over the last few months had constant delivery problems with this depo. Logged to complaints to be escalated regards the constant lies regards attempted delivery and asked for the manager at that depo to ring me or to be looked at at a higher level. If everyone who has problems in my area which there is writes a review maybe someone higher will act . This statement is true .
January 2024 by ccartmel
Phone number for custoner service (misnomer) is an automated system which cannot help.RM have not delivered a parcel over 1 week,.excuses invalid.
January 2024 by Shaun Roberts
Comedy of errors Bolton West, they make it up as they go along.
January 2024 by Lesley Thomas
Went shut ? opening hours 8/10 am five days one day later. Absolutely shameful
December 2023 by Andi K
Special delivery missed and keep getting excuses not knowing what happened, further delays and I am on the other side of Bolton . 7 miles for nothing and incompetent staff. No one answer the phone, this sucks a lot. Spending my own money chasing people on RM to get an idea how long am I still waiting. This is not something I would call special delivery. There?s nothing special, quite the opposite.
November 2023 by Martin Connor
Awful service, claimed to have attempted to deliver parcel but no van or postie came anywhere near? they just lied after having failed to deliver parcel for over 2 weeks.
November 2023 by Alfie Raide
The Ryan air of Mail companies.Both seem like they get to their destination on a wobbly pigeon. TragicPs: they never delivered my parcel.
October 2023 by craig atkinson
Waited for a delivery all day and night get a message from the company i ordered from saying royal mail tried to deliver at 7.50pm when i was at home so they have just lied as i have been in all day and night and nobody as posted a note saying they tried to deliver why tell lies saying they tried to deliver shocking service
October 2023 by Carla Gallagher
I have had two parcels now go to this sorting office and never come back out of it. Clearly you have a thief or a massive pile of peoples parcels you just aren?t passing on
September 2023 by John Bright
Parcel was not delivered and yet Royal Mail don't care. Its probably been sold on Ebay by now and they are not interested . Apalling way to treat customers. Hiding behind procedures and call entres. Pathetic company.
August 2023 by Dave miller
I have tracked a parcel to you can I speak to someone? Do you have it please?LV829980805CN?
August 2023 by Jeremy Atkinson
The reduced opening hours are a shame- 8-10 most days means it?s difficult to get a parcel if you have to commute for work and the one late opening is only until 6.Having said that, at least you can pick up Royal Mail parcels like this and Post Office workers are always courteous and friendly when I?ve been down here.
July 2023 by Dan
Opening times to collect parcels is a joke only day you can realistically collect is Wednesday no wonder the royal mail got sold off
July 2023 by Sara Smith
Whilst the service is good and some of the staff are nice - how are these new opening times of 0800-1000 meant to help local businesses.
April 2023 by Callum Howarth
Useless. Ordered a package to 1 address, they wouldn't enter the building to post it even though they have a key, requested that the package be sent to another address in the same postcode region, had a confirmation email to say this would happen, then for the next 3 days they kept trying to redeliver it to the original address, then didn't even bother to attempt a delivery to the 2nd address that I asked them to divert it to. I then requested another redelivery, got a second confirmation email, and it still hasn't been delivered.