March 2024 by isha cheema
Absolutely brilliant service. Very friendly and helpful.
March 2024 by Damien Lord
After being let down last minute by H Samuels online shop while buying an engagement ring, Lynn from the shop in Bury went above and beyond to help me source a ring and save the day
March 2024 by Rebecca Ward
Absolutely amazing service! My rings were damaged with what we think may have been nail varnish. The team went above and beyond to restore them and clean them, they were perfect. So grateful to them
February 2024 by Marguerite Mcguire
Fantastic service at H Samuel Bury. Staff are really professional and polite, especially Lynn,she was so helpful in helping us choosing our wedding rings. She made the whole experience special for us,she took her time with us and made us feel so happy in choosing our wedding rings. Highly recommend H Samuel Bury.
February 2024 by Ur Designs
Excellent service from Lynn. Very happy indeed.
February 2024 by Shannon
Me and my mum came to H Samuel Bury to get our ears pierced yesterday afternoon, Louise pierced both our ears and was absolutely lovely and made us feel really comfortable, thank you so much!!
February 2024 by Becky
Louise was so helpful and kind. She helped us to choose our wedding bands. Excellent experience, highly recommend.
February 2024 by Andrea Sowinski
The ladies were so helpful, can't thank them enough!
January 2024 by Catherine Mundy
Excellent service from Adi, Louise & another lovely tall guy who we can,t remember his name... thank-you all so much love my purchase ...
January 2024 by laura hodson
The member of staff who served me was lovely but the other person didn't have a clue what stock he had in and there was no labels on any of the items i was enquiring about they'd had non on them for over a week.
January 2024 by Pamela Hatch
Helpfull plenty òf selection
January 2024 by Sophie Walker
Lynn and Aidy were extremely helpful at arranging a beautiful design piece to be made and delivered. Thanks so much!
December 2023 by Nicholla & Jon
The stone fell out of a ring after only six weeks of occasional wear.We took the ring into the store and was immediately told that it would cost £250 to re-set the stone and this would take up to a month as they are sent away. This is obviously not suitable for anybody given the ring has only been worn outside of work and to be charged to repair a product that is not fit for purpose is disgusting.We have contacted H Samuel via email who are stating the product MUST be returned to store despite the website giving information to the contrary. We will now be seeking legal advice in order to attain a suitable solution.We would advise avoiding unless you enjoy unnecessary stress.*** the reply from H Samuel must be somewhat automated. We have a case number and they insist on a return to store (clearly no idea about distance selling regulation). We have a case number, we are now in contact with a solicitor.
December 2023 by Samantha Isherwood
What amazing experience from James at the Bury branch.. he was professional , understanding and lovely personality. Our engagement ring was dull and lost its sparkle, we didn?t want to change the ring as was sentimental, so James managed to get this ring cleaned and sparkling like knew again, he was professional but also endearing. Have a lovely Christmas James. #circle of trust ?
December 2023 by john webb
Got a good bargain for my anniversary thank you