February 2024 by Jake Roscoe
Feel asif my time was just wasted. 30 minutes for something that took less than a minute to actually complete. I get that it's busy at times and there may not be enough staff but when I explain what I need to the person up front and I still have to wait with others who have more demanding requests when all I needed was a POA. :( not fun ?
January 2024 by G Deegan
Excellent service yesterday from Sadaf after I was unable to access account information on my mobile. She was determined to help and finally found a work around for me by using the app. Many thanks for not giving up!
December 2023 by Nell
Management should be ashamed of themselves. The branch is on its knees due to poor leadership
November 2023 by ellie 20162016
I visited the bank, it is now 03:36pm. There are 13 customers waiting. The receptionist is not friendly and does not answer questions easily. She is tense and nervous and does not smile. I have been waiting for 45 minutes just to replace an old card. No more. I have been a customer of this branch for more than Eight years ago, unfortunately, today I decided to follow my wife, who moved to Barclays Bank. Very poor service the branch is so dirty as you can see in the photos there where no pin in ?
November 2023 by Which Guy
Very poor service just wanted to print out statement and she asked me to wait for more thn 30 mintures its a joke
November 2023 by Being Ummati
Very rude young lady at the front desk saw how she treated old man she should be sacked priper attitude
October 2023 by John Wick
Don?t ever come to this bank they left me waiting an hour to to open an account. Ridiculous and the staff are rude.
August 2023 by Aysenur Sanic
Terrible ordeal ? resolving problems took an excessive amount of time. The staff lacked the know-how and displayed unkind behavior. Their treatment of elderly individuals was impolite.
July 2023 by Dlshad Mustafa
Rude, not helpful staff. Zero customer service skills
July 2023 by Johnathan Pin
Friendly staff and good service
June 2023 by Dopa Mensah
Waited too much to be accomodate
May 2023 by Tracy ?MAD DOG? Greenhalgh
I think that the staff at this branch are excellent with their customers, and very keen to help you with anything you need help with. I have mental health issues and I struggle with basic tasks. The staff will take time to talk you through the process politely and very nice about doing it. Making sure that you don't feel like your stupid. I really like going here ?
May 2023 by Tracy Greenhalgh
I think that the staff at this branch are excellent with their customers, and very keen to help you with anything you need help with. I have mental health issues and I struggle with basic tasks. The staff will take time to talk you through the process politely and very nice about doing it. Making sure that you don't feel like your stupid. I really like going here ?
February 2023 by Paul Rigby
Today, Saturday at midday the bank was unusually quiet. The counter staff were unable to help with my request and I will have to contact the bank directly.
November 2022 by Volt-Face
I am staggered by the contempt they have for disabled customers. Having been previously forced to wait 25 minutes for service despite my obvious disability today I took a ticket and waited 20 minutes for my number to be called only for the staff member to decide she'd jump 4 numbers and serve someone who'd just arrived (10:15 approx. Hotel Street Branch 03-11-2022) I presented her with the ticket and left. She did nothing to assist me. It takes me an hour to get dressed and longer to get to the branch only to be ignored. I am no longer physically capable of retrieving my money from my account because of their inept service. I am in constant pain, all I want is someone to help me.
