January 2024 by Michael Pendlebury
Good but nearly got charged for loads of items I had only two not cancelled off person before me.
January 2024 by Derek Smith
Rude and unhelpful staff. Ordered an item for collection as their website said it was in stock. Arrived at the store the next day to collect and was told it had instead been ordered. The staff then confirmed the item was in stock at the store, so I could pay again for the item then call back the next day and cancel the order (or make the journey again the next day to collect the delivery of the item that was already in stock). I instead asked to cancel the order as I was able to collect from another nearby store, and was told this was done and I?d receive a refund. A week later I was emailed a receipt and told I had collected the item (despite not going back to the store due to the poor experience with a rude manager). The collection time I was told was actually four hours later than it currently was, and I have been refused a refund whilst an investigation happens. In the meantime they have sent me a return label to take an item back to the store I have not collected. Awful experience which could have been avoided if the staff decided to take the time to still help people their entire shift and not be rude 30 minutes before closing.
January 2024 by Tom C
I brought my kids bike down to decathlon today for it to be repaired or to at least to book it in for a repair, the woman who I spoke to was one of the most unhelpful people I have ever came across in my life absolutely disgusted by her! Didn?t seem interested in helping me one bit! I promptly left the store in disgust and couldn?t believe how uninterested she was. I took my kids bike to Halfords instead and oh my goodness what a completely different experience. In and out in 2 mins bike repaired no dramas so much more helpful! Will never return to this store after this experience. Decathlon so disappointed.
December 2023 by Hasan Saghir
The is my favourite place to shop I always get my bike fixed here and the staff Ryan is my favroute he is always so polite and help full he always gives me tips how to fix my bike my self ext. I also love getting bike accessories here
December 2023 by Beena Gigi
Great place to shop. The staff Ryan easy to talk to me and are really helpful. He take their time to explain any problems and how to solve them. The staff are doing a great job. Ryan thank you for your help.
November 2023 by Ady Bobs
Decathlon has always been my go to place for running, swimming and cycling stuff but since it moved to Middlebrook it has gone down hill.They have practically no running apparel anymore when there used to be a vast selection at the previous storeIt is one of the biggest sports in the country. Sort it out Decathlon!!
October 2023 by Sarah Roberts
Come in to the store late Monday night.I was looking for some shoes to use outdoors when running.Ended up buying the purple trail shoesThanks Abby for explaining the difference in the type of shoes and the benefits!Super store, super staff.Gentlemen at the till very friendly as well.
October 2023 by Hannah Williams
It was my first ever visit to a Decathlon store and I would 100% return. There was a great selection of stock to choose from. The store was clean and tidy and the staff were very friendly, especially Claudia. She was very attentive, polite and helpful. She answered all of my questions and was very patient with me. I came back to the till with my mum to purchase more clothing and Claudia jumped back on the till to assist, even though her shift had ended. She really went above and beyond with her customer service and deserves the recognition. It was a stress free visit and myself and my mum came away with some lovely products. Thank you
October 2023 by Anthony Dibble
Firstly Decathalon products are amazing, but I was really disappointed when we went to Bolton to look at kids bikes, and/or carrier options, no real experts around willing to help on bike carriers for kids, and none to try. All the test bikes were poorly setup, my kid tried a test bike only to find the brakes didn't work so he hit a wall, this bike "ready to ride"?? erm where's the peddles? Don't lose the expert touch as that's Halfords bike territory and service.
October 2023 by Gareth Williams Von Schachtschneider
My first time at this store. We visited the branch in Bolton. Really impressed at the range of equipment and the prices. Also really blown away by how helpful and professional the staff were, will definitely be visiting again.
October 2023 by Caroline
Decathlon Middlebrook were great in answering my questions about buying a hybrid electric bike and which would be the right one for me. Stefan was wonderful and very friendly. Also, I bought the bike through the Cyclescheme and it all went smoothly. I am yet to use the bike but so far am very happy with my purchase, Thankyou Decathlon Middlebrook.
September 2023 by Ruth Barrett
Went in here totally lost wanting to buy camping equipmentEmilie rescued me helped me with what I needed she was fantasticThank you ?
September 2023 by Ken Mcdougall
Went on the off chance that they had a UV protection hat, not just one but a choice of three and all well priced also got a small rucksack again a great choice and great service from the staff, I would definitely recommend if you are looking for anything to do with a sports or leisure activities.
August 2023 by Maria Elena Monton
Really nice shop - and the paying experience was really cool - just drop the stuff in the basket at the till and it will scan automatically! That was good ? staff was helpful too - sure will come back
August 2023 by Emma Walton-Lowe
Got my daughter fully kitted out for her first jumping event. Great looking products for the price. Did a mixture of click & collect and browse/shop in store. Thank you Decathlon.