January 2024 by Charlotte Skilling
Took my daughters switch into the store, was told it would be a 35 minute wait to have it tested which was no issue.Explained to the staff that I took it into the bury store, they tested it but as there was a child lock pin on the switch I needed to take it home and find the pin so it could be factory reset for them to take which was no issue bury staff are fantastic. They offered me £135 and explained there was nothing wrong with the switch par a few minor cosmetic scratches on the back. I explained this to bolton and they needed to go ahead and test again which was totally fine with me.I came back 35 minutes later they then told me it would be another 25 minute wait, I then went back in and asked again got told another 15 minutes, this time I waited in store and asked them after the 15 minutes how much longer? There was a man who was waiting the entire 15 minutes in store to purchase dvds as the staff totally blanked him, once I asked again He then said it was ready, as he picked up my daughters switch he dropped it on the floor, tried to turn it on then proceeded to tell me it was already broken and couldnt offer me anything for it. The customer service of the staff was utterly disgusting. The way he spoke to me when I explained I had just seen him drop the switch he lied and said it was already broken when I brought it in when I had only taken it to bury the day before, and turned it on fully for him when I got into the shop to trade it.Honestly avoid this shop like the plague I've never met more incompetent rude people in all of my life. The pitty is we were only going to get the cash to buy more games for my daughters OLED from this store. Now I have had to falk out the games from my own pocket due to their incompetence. Second hand games are ridiculously over priced, and some actually cost more than brand new, minecraft is £20 to buy everywhere else but second hand it's £29 in CEX. Honestly never had such a bad experience.
December 2023 by Kian Solati
I've purchased multiple hardware and accessories from them, and their prices are consistently the most affordable in town. What sets them apart is their reliability. Rest assured, everything you buy from them has already been thoroughly tested, eliminating any concerns. Plus, it all comes with a guarantee for added peace of mind.
December 2023 by Andy Simpson
Fantastic place for replacement phones ..customer service is 100% never had any issues with any product I bought from there .. would recommend this place to anyone who's looking to buy second hand items
December 2023 by Beck Greenwood
All the games were mixed up over priced and broken queues so long you need a tent and survival kit always over crowded half the stuff is out datedSome games rnso old the console for them no longer exists they R practically selling fossilized goods for 10 years worth of unaffordably bank crippling mortgage
November 2023 by Dale Barclay
The staff are always helpful here, hats off to them for putting up with some of the idiots they get coming in.
October 2023 by Matthew Edgington
Got a bargain on a great game!
October 2023 by Mark Jackson
Great staff went to sell a phone job done ?
September 2023 by Gareth Quinn
Very friendly staff, great service, lots of choice for games, entertainment and electronics!
August 2023 by Lance Lenahan
Joined queue behind two customers and was waiting 10 minutes, no hustle from the staff who all looked miserable to be working there, then was told I had queued on the wrong side and had to move behind two customers who had joined the queue after me, I said that I'd been waiting for 10 minutes and staff didn't care because "There were big queuing signs on the floor."They could have said that earlier had they given a care
August 2023 by Lucy Woodward
Staff very helpful in store. Unfortunately after booking console for testing 3 days ago I still haven't recieved my payment or heard from the store that there's any problems with the testing. I was told we would have the voucher via email by the end of day. The customer service contact is a very slow service and there's no phone number to deal with it quicker.
August 2023 by Malcolm Austin
Tried to get a game for my grandson at the Bury shop today. Sadly it looked to be full of smoke, so closed.So we tried this shop on Newport St. Game was in stock. And the counter staff rightly refused to serve my 11 year old grandson, with the violent game he wanted. But happy to sell to me in my 70's.?
August 2023 by Howard-James Rigbye
Worse place ever. I took an xbox One in to trade had been playing it night before absolutely perfect. They run tests and say it broken. They are a joke because I took it back got home with it at 15:00pm today and have been playing on it no problems until 10 mins ago. 02:20am!!!!!!
August 2023 by abdullah gamer YT
The best gaming store also you can exchange the games that you completed or you don't needed anymore
July 2023 by Lowry Haslingden
Took 3 ps4 games into cex to sell the member of staff looks at it for a second there a few scratches i told him the game still works i said to him test it on a console didn't even do it lazy they are sitting there on a computer saying stupid prices for games absolutely scammers.
July 2023 by julie stokes
Went with my daughter to buy a game for her partner. Got everything you need tech wise. Phones,game console 's,games,laptops,headphones etc.