October 2021 by Beverley Jones
Delivery on time as arranged. Kept up to date and informed about delivery time. Pleasant friendly helpful delivery men
October 2021 by Daniel Dyson
Don't bother.\\n\\nOrdered a bedroom set at the beginning of July. Was promised delivery at the end of the month. I rang up a few days before and was assured it was still going ahead. They then cancelled delivery.\\n\\nWhen it finally did turn up two weeks later the bed frame had gaps between the panels and the wardrobe panel was badly damaged. Finally got a replacement part today after a month and a half of chasing them and guess what, that was also damaged.\\n\\nOh, and I'm still waiting for my bedside tables some time in November (allegedly... I won't hold my breath)\\n\\nThe staff in the store are pleasant enough but the experience as a whole has been a complete farce.
September 2021 by LeeC-949
Had the mattress around 12 months and areas of it sank. An engineer came out and complied a report, to be told it is not a manufacturers fault! Avoid making my mistake and do not buy from this company.Bensons are avoiding taking ownership or responsibility of the product they sold. Tried multiple avenues for a resolution and all responses are deflecting the issue at hand.We are left with a mattress which has collapsed in multiple areas, and no-one is taking responsibility or trying to resolve the issue.This is absolutely shocking and appalling customer service.Anyone thinking of buying a Simba product or through Bensons - AVOID AT ALL COSTS!
September 2021 by Angela Fishwick
Great customer service from Ben. He gave us all of our options with no pressure. Quick and efficient. Would recommend
September 2021 by Paul Lester-smith
Delivery guys phoned with an estimated time slot and were on time. 2 bed's delivered and put together no issues. Friendly and polite.
September 2021 by Christine Haslam
They were punctual and courteous, and even attached a headboard I bought from somewhere else.
August 2021 by Nigel Brockbank
Paul the manager at the branch was extremely helpful and incredibly patient with our numerous questions and queries. He was very informative and nothing was too much trouble for him, a well balanced salesman that was not pushy or script led.
June 2021 by Emma Whitaker
Very good service. Clean shop and attentive Sales person. Great choice of Mattresses and a decent range of bedroom furniture. I was mainly there to buy a wardrobe which seems good quality and value and now awaiting delivery. Thanks guys, keep it up!
June 2021 by Bimal Arjan
Really helpful service, went in with no idea of what I was looking for and due to the knowledge of the staff and the help they provided I was able to make an clear and informed decision.\\n\\nDelivery was brilliant. I live in a 3rd floor flat. No issues for the delivery guys at all. Really quick\\nAnd no mess left.
September 2019 by alicantecarlos .
don't go there, delivered the wrong bed
August 2019 by alan savory
Friendly staff....other furniture shops have over zealous staff...we spent our money here...bed due to arrive in 2 weeks.
July 2019 by Nikesh Patel
Best customer service of all the bed shops we visited in Middlebrook. Julie went above and beyond to secure the best price for our needs. Our sincerest regards to Mark and Tim also for being so lovely.
July 2019 by darren dean
A great place to shop lots to look at and the staff are friendly great service
March 2019 by Megan.lizard .
Staff are unkind and highly judgemental of young people. Went in with my 2 younger siblings and we were just looking at pillows when a staff member came up to us and asked us where are parents were. Only reason they will get a star is because despite the cost, the pillows are nice.
November 2018 by Patricia Hulley
My husband and I were served by a gent called Mark. He was very knowledgeable and friendly. We had excellent service. The delivery came on time and the guys were very officient. The bed is very high quality.Would highly recommend...