November 2023 by Sanam Parwez
Had the most dreadfull experience from the Bolton branch. We ordered a bed Via the manager.We recieved the bed four weeks later with marks, the bed was also on a tilt when lifted up as it was a ottomon style. We rang the manager she stated she will re order another bed which meant we had to wait another four weeks.When the bed arrived four weeks later, it arrived only as half a bed. The lads that brought it in stated that's all that was ordered.We got hold of the manager again and explained to her how frustrated we were as we had to take time off work twice and move furniture for an easy assembly. All we got back was an apology she didn't seem bothered at all. Never again poor customer service. If the manager is lost imagine what the rest are like. What a let down to Benson for beds! Save your money and time guys! The lads also damaged our wall and banister whilst taking bed back. Awful service!!!
November 2023 by joyce hoyle
Excellent service from start to finish,would definitely recommend.
October 2023 by Jan Rhodes
Good selection of beds but the staff were alittle distant, I had to keep going to find him to ask questions as he kept wandering off, perhaps he didn't think we were interested enough.
October 2023 by Kirsty Warburton
Great instore customer service and we saved about £150 off the online price!
September 2023 by Stivan Lukov
I had an amazing experience and the employee at the time is unmatchable, very bubbly and nice to talk to. Would definitely recommend
September 2023 by Mumtaz
I visited the store, chloe received me and she explained everything very well about the mattresses differences and all questions I had so that I was able to make the right choice for my self. The mattress have not been collected yet and tried yet but by the weekened I will be able to. Great cutomer service and appreciate the help. Chloe is truely a gem to the branch ???
September 2023 by Lee Hutchins
Excellent service. Delivered on time with great communications. Carried through to room of choice.
August 2023 by D W
Great sales team, very knowledgeable and had all the information I needed . Approachable and courteous
August 2023 by Val Coleshaw
Happy so far with my choice, just need to sleep in my new bed
August 2023 by Sarah McWhirter
Service was great, felt like I could browse without any pressure etc. Chloe was lovely and explained options and answered all questions we had.
June 2023 by Barbara Baran
Staff friendly and not pushy only spoke about what I wanted and needed
May 2023 by Larissa Floriani Paul
Product is good, can?t complain. But I had to wait 7 weeks for my mattress instead of the agreed 4 weeks because they damaged the mattress 3 days before my first delivery date and apparently they can?t deliver to you in less than 3 weeks, but they also don?t know why. You would think there is a warehouse full of mattress to pick them from, but they must be far away ?
May 2023 by Szymon S
Shopped second time for bed in last 4 years. Both time experience was great.
April 2023 by Terry Keyte
Friendly, knowledgeable and professional staff. The store had a good range of products. Mick and Kelvin the delivery team were excellent and really professional. Thank you.
April 2023 by Barbara Eldred
Love the whole experience from start to finish. Great service
