January 2024 by Tejal Joshi
Reply I got from B&Q when i gave true review about their office/executive massage chair."It hasn't met our guidelines ?"?Hi Tvj,We?ve been unable to publish your review as it doesn't meet our guidelines.However, you're welcome to re-submit a review after checking our guidelines .Submit a new reviewThank you,B&Q Online Team?Inferior quality product. Broken within 2 months.I bought a office chair thinking I am buying it from B&Q trusted business. I was so wrong. Bought it in August. In about 2 months wheels started breaking. Contacted B&Q. First they said they will ask seller to send replacement chair. Too good to be true. Few weeks no update. Rang B&Q again, was told to contact seller direct. As far I am concerned I bought it from B&Q. They don't want to know anything. Broken wheels started damaging my laminate flooring. My Son used this chair as his computer chair. It is not cheap that I can throw it away. Kept contacting seller. They agreed to send me whole base. After few messages I received the base in December. Surprise Surprise only the base, no wheels. Wheels were broken. Seemed they don't even read messages or customer's problems. Now before Christmas received wheels. Now I do not know how to take old base off the chair to replace base. I messaged seller again. They sent me screenshot of instructions to build whole chair. I was asking how to take old base off. Again asked them. They replied sorry we do not have that instructions but if they can help in any way asking me to contact them. I am a mother of 2 special needs children. Have a hectic life. I went on YouTube to find video how to take old base off. They have different kind of base then this one. I really do not need this extra stress. Biggest mistake trusting B&Q. Who is not taking responsibility of this horrible product sitting and damaging my home/flooring.
January 2024 by Ummul Khamsah
Very helpful staff. Excellent for any home improvement items
January 2024 by James Fishwick
Store seems to have all I want at a reasonable price. Rarely have to queue to long to pay for items
December 2023 by R E
I witnessed a customer being aggressive to a member of staff just doing his jobs. Instead of management or other staff getting involved to calm the situation. The staff laughed and management only got involved once I intervened to told the rude customer I wasn't gonna just watch him being rude and aggressive to someone. B&q should promote staff safety, it's there legal responsibility.
December 2023 by Karen Bolton
Got paint and rollers but not many people to advise on shop floor so had to ring a friend!
December 2023 by Stephen Barnes
Website said rivet gun £8.99. The only ones there were £32
December 2023 by stephen houghton
Found all the bits we needed after a house Move, can't go wrong at b&q
December 2023 by Yvonne Hilsley
Had Paint mixed well pleased. Gent who served us, so helpful pleasant. Thank you
December 2023 by karli durrant
WOULD NOT recommend when purchasing a bathroom. I?d give zero stars if it was an option. Purchased in March 2023 to be met with problem after problem. Missing items from order, items delivered damages and then not resent, incorrect sink delivered which resulted in 6 seperate trips to the store to collect missing items. Shower bracket stripped of metal coating within 2 weeks of being fitted. Sink vanity unit chipped and looks a mess after 6 months of being fitted. Complaint submitted, no response for several weeks. Escalated to ombudsman to then receive an immediate reply from B&Q. Apparently a manager has tried to contact me on multiple occasions. Complaint remains unresolved as B&Q are not prepared to cover the cost of my vanity unit being re-fitted by my plumber (or one of their choice) as I did not use their installation service. Avoid and purchase your bathroom elsewhere. Such poor customer service.
December 2023 by Rod Watson
Worst shopping experience. Rude staff in electrical department. No brochures for there products. Pick the electric fire we liked at a cost of 620 pounds. But the attitude of the staff we decided to spend our pension money elsewhere..
November 2023 by Gary may
Order online and was given a confirmation time to pickup the orderQuick and easy process
November 2023 by Sharon Leather
Very unhelpful, turned up today in the dark with fence panels, my partner is recovering from a heart attack and I'm unable to fit the fence panels myself, delivery blokes couldn't care less just dropped them off now we've got to struggle with them, wouldn't recommend at all
November 2023 by Suresh Thalange
Great selection of DIY items. Large store with lots of options and large car park
November 2023 by May Ly
As a customer i was treated horrendous! Firstly i went to get some pinewood which i paid first then i went to the timber cutting service but was told it was too thin to cut which then i was treated with good customer service. I then went out to the exit because i already paid it with proof of receipt then i was chased by two employees of this company who was called andy and the security gaurd called obaid khan who works for mitie. Obaid was more towards me than andy asking for proof which i then provided and once he seen it, it was the most embarrassing walk of shame. I then went back in feeling frustrated because it was uncalled for! Unprofessional and unskilled employees! Staff needs retraining and i ask for the manager and she was not hearing me out as a customer. Then i wanted the two employees name but because they wouldn't give it me i got more frustrated and because i had a voice i was then told im banned. For what? Because i got accused of stealing with proof of recipe? Then i went back to my car got the stuff i had paid for went back in and the lady that originally served me helped me refund my money back. This is vile behaviour on your customers that actually paid with respect. I will never go back even they banned me. Please see cctv from 9.50am 1/11/23 at b&q bolton. And tell me who was in the wrong.
October 2023 by Angie Kay
When for a light fitting looked at it online it give me the aisle number and stock was there