January 2024 by Patrice Pottinger
Racist. I?ve been in store quite a few times and each time I?m met with micro aggressions. Today was by far the worst, hence I was compelled to leave a review. Some of your staff are disgusting, need training on how to do their job and basic manners; including senior staff.Yes, I could have chosen to not return after my initial negative experience. However, as a black person I'm tired of having to think about places I should or shouldn?t go due to not being welcome.
January 2024 by Christian Blanco
Decent range and value. The café was also good, although the server took a while to acknowledge me when I was waiting. However the service and drinks were good, so I will still give five stars.
January 2024 by Hannah Cronin
I visited Dunelm today (30th December 2023) to return an item and purchase other items. I would like to say a huge thank you to Joanna who was incredibly helpful and went above and beyond for me. Not only was she very helpful with the refund but she also went around the store with my shopping list and got everything for me. She took everything to the till for me and even carried it out to the car in the pouring rain. One of her colleagues, who was also lovely, commented about her still being on shift to which she replied "I don't mind I'm just helping this lady." She had stayed beyond her working hours on top of everything else! I should mention that I'm 32 weeks pregnant and struggling with sciatica so this help was even more appreciated but Joanna was doing it regardless. She is an absolute credit to the company and this store. What a wonderful woman she is and I was so thankful for her help today.
December 2023 by helen lomas
The staff are just lovely here.. thankyou for making me feel welcome every week
December 2023 by Roy Claydon
Food very nice, not to easy to pay, not enough tills working.
December 2023 by Julie Pearson
Enjoyed a lovely coffee and cake. Friendly staff
December 2023 by Peter Charles
Needed pillows for my daughter and didn't realise there was so many ?Got a pair ify medium pillows for under £20 so was very happy with that
November 2023 by Robert Fullard
It's a Dunelm. I like it. It's priced as Dunelm is. Good selection of stuff. Clean. Nice loos. Good cafe.
November 2023 by Andrea Hardy
I have been in here today and there were 8 tables that needed clearing which stopped other users sitting there. Disgusting!!!
November 2023 by Dicky John
Gobsmackingly poor customer service. We returned an unopened, own brand, current stock item that we had received as a gift. As it was a gift we had no receipt so did not expect a refund, we just wanted to exchange for something else. We were actually about to spend substantially more than the item we were returning.Strict no receipt no return company policy apparently, even if own branded! In fact it was indirectly implied that we could have stolen it!As the charming manager said ?well I don?t write the policy do I?? I think that?s what she said anyway through a gob full of eating crisps.With Christmas fast approaching, be very aware that this is probably not the shop to buy gifts from.
October 2023 by Timothy Millett
Friendly helpful staff & fantastic product range.
September 2023 by Christine Lawlor
Easy to shop, wide variety of good quality products. Would recommend for university students shopping for their essentials. Some items cheaper and better quality than another 'go to' store where students tend to shop!
September 2023 by Alan Burgess
Lots of good offers throughout the store. Cafe well worth a visit.
August 2023 by what is life
Busy only three tills open so queue, got what I needed though and a couple of discounted cushions
August 2023 by Ava
This 5 star is for Suzanne/Sue who was working upstairs in the carpet section. Not only did she help me choose a rug she also lifted which felt like about 600 rugs at the time. Never moaned at all. And was always smiling. Thanks Suzanne!
