March 2024 by Aleksi Damyanov
One star is a compliment for the useless and unhelpful bureaucrats that work here. Refused service even though I arrived within the office?s opening hours because they were just not bothered.
February 2024 by Marzia
Worst post office I?ve been in my entire life. It?s always dirty with rubbish and old dust on the floor, very messy that looks like nobody ever tidy the place. Only two people serving customers that clearly hate their job. I tried to make an amazon return and the lady tried to say that they probably would not take the item as too big. Then proceeded to look for a something to measure the parcel for 10 minutes. Ridiculous excuse and when she eventually found it in all that mess, she measured the parcel and obviously measures were fine. Then tried to scan my QR code with the post office scanner when I clearly told her it was an amazon return, (they have a special phone for it to scan). Another excuse not to take my parcel ?the code doesn?t scan?. TERRIBLE CUSTOMER SERVICE. She waisted 20 minutes of my life. Another post office took my parcel without any issue. HQ should do something about it!!!!
February 2024 by Alex Livesey
Queues are always massive. Regularly only one member of staff on the counter, two if you?re lucky. Can?t believe it?s a main post office for the area??.terrible!!
February 2024 by Jack Henriques
Consistently the worst post office I've ever been to. Always a massive queue and only one of the five counters open. Rude staff.
February 2024 by Abigail Carstairs
The queue is always really long & you end up waiting absolutely ages! I posted a very important document over a week ago via recorded delivery (it needed to be at its destination urgently) And The post office have lost it. I went back into the branch (I had to wait in the queue for half an hour again) and they said they couldn't give me any information or help me. I won't be posting anything via Royal Mail ever again. Absolutely shocking service!
February 2024 by Autonova Ltd
Shocking service !Always a queue !!The guy with the glasses shockingly slow.Why have 5 counters and 1 person sleeping and 1 person serving
January 2024 by Luke Selchow
Please employ more staff here! The nearest Post office (Hale) closes early and this one always has a long wait time.Staff are super friendly and considerate but I always feel bad for the long queues.
January 2024 by Haz Mussa
always long queue disrespectful staff, most horrible staff ever especially the guy with long hair
January 2024 by Gail Wagstaff
My first visit today. Shocked that there was about fifteen people queuing up. Only one person serving! Then another till opened up. The man behind was cursing due to the long time waiting and his two young children were protesting and screaming with frustration. Eventually they damaged something meaning the man left quickly without being served. I waited twenty minutes only to be told wrong information which was corrected. I got served properly eventually but definitely they need more tills opening it's totally unacceptable to have people waiting around for so long.
January 2024 by Oliver Stothert
Dreadful place, long queues and bored staff. Avoid at all costs !!
January 2024 by Sue Pearce
Massive queue and only one person working disgraceful?
December 2023 by Joanna Harney
Farcical.... as if the post office area isn't grim enough, the queues are now out the door.. never any staff on, they have taken on a new staff member it seems who comes into work in a scruffy tracksuit and just sits behind the counter with a 'this counter is closed sign' while the queue grows ever longer.. it's about time WH Smith and this post office was put out of it's misery... Awful place.
October 2023 by Goatface Deluxe
Staff are just so rude and lazy, 45 minute wait whilst one staff member just counts money, no apologies,shut it down if you can't staff it properly
September 2023 by D B
The staff here are absolutely lovely and really polite and friendly, but the queue times are just ridiculously long. Every time I have come here over the past few weeks I have had to queue for at least 15 minutes. It?s even worse after 4pm. The place is understaffed and it?s frequently up to one staff member to serve customers as 15+ people wait in the queue. Go to another post office if you have the option to.
August 2023 by Tina
Doesn't even deserve 1 star. Extremely rude to me (young geeky guy with glasses) refused to take a special delivery letter as the system shuts at 5.15pm, it was 5.17pm and the sack was still there waiting to be collected by postman! reminded him they close at 5.30pm. Could not look me in the eye and kept ignoring me! RUDE..I hope you get fired!!