February 2024 by L O
I returned an item one day over the policy date on the receipt. I didn't ask for refund I wished to buy a jacket and offered to pay the extra in exchangebut M&S wouldn't bend. So by being punitive they lost £30.how ridiculous is that they could have been a bit lenient as I thought the 8 on the receipt was a 9 as I wear glasses. Won't be shopping there again
January 2024 by S Pal
One of the oldest British shopping chains still on the high street. Excellent clothing + food hall. Not very big as some other M&S shop, but compact ground floor and first floor. Ladies clothing and food hall on ground floor, kids, school uniform, men's and Caffe on first. The Cafe upstairs is great, customer toilets are clean and very handy. Food hall is like a mini supermarket got almost a bit of everything from fresh, frozen, bakery, flowers etc. The clothing has a good range but not all options are available in this store. M&S clothing are always quality and priced a bit higher side. Foods too superb quality but again a bit higher in price. For me, it is simple we get what we pay for. On the time when high street shops are struggling, great to see M&S store still in Altrincham. Online order collection available in this store without paying any extra is also great.
November 2023 by J
Attended the M&S cafe this afternoon and will not be returning. Rude female staff on the till.
October 2023 by Chelouha
A lot packed into a small space, good selection, generally well thought-out layout except for the fact that the children's clothing is upstairs, so everyone with a stroller has to use the lift!
October 2023 by Linda J
Went to this cafe with my two grandchildren. We have been many times and enjoyed it, the children are a little older now and don?t always fancy the children?s meals or choice of sandwiches so we did a food shop before going to the cafe and purchased a sandwich each for the girls. Afterwards we went to the cafe to eat. I had an adult meal and large latte, bought 2 cakes and drinks for the girls, when my meal was brought to our table the girls were eating the sandwiches we bought from the food shop, the waitress saw them and told the children they weren?t allowed to eat them in the cafe which upset them, plus l felt humiliated with customers thinking ld bought nothing from the cafe but taking a seat. It was awful. I would understand if l hadn?t purchased other food but l spent over £20. It wasn?t as though l had brought my own sandwiches to eat ?????????? they were bought from their shop. I think M/S have lost the customer caring and since Covid things have changed, their portions and prices have gone up considerably. We are all trying to keep our head above water with all the price increases and because l didn?t buy the children?s sandwiches from the cafe which incidentally cost way too much l was made to look like a cheapskate. Waitrose cafes are so much better and reasonably priced as they have offers on every week which gives customers a treat.
August 2023 by Gary Mayer
Collect by car have got miserable men who won't help senior women put bags into boot. Disgraceful.
August 2023 by Saul Rifkin-Carroll
Staff are very helpful and friendly. The place itself is clean and not at all noisy in respect of customers and coffee machines. However, the menu is extremely restricted. Especially given the range of food that M&S sell in the Food area on the ground level. 4 options of uninspiring chilled sandwiches and 3-4 of toasties and only 3 options of jacket potato with not very inspiring fillings: cheese £6.00, beans £1 and an option to have both.Given the revenue M&S collects, make an effort!
August 2023 by Quratulain Aziz
M&S Cafe !!! I would Just like to bring this to your attention that your Staff is not professional!!!!I came from Canada to visit my family here and we decided to go to M&S and have breakfast,U ordered 25£ worth food and only asked for extra cup !!!!The lady ?Joe? from your staff was standing behind the cashier , cashier asked her if we can give extra cup ??? And THIS LADY SHAKED HER HEAD AND SIGHED then rudely said ?alright give her extra cup !!!Being a Canadian tourist, if i knew that you guys can?t give an extra cup , i would have paid extra for a cup???? Why showing extremely bad attitude to customers like your workers own this Cafe ????I got really disappointed with your service.Being a staff member , having pleasant personality with good manners are the basic need of each restaurant to grow well ?isn?t it?Good manners are just a way of showing other people that we have respect for them.
August 2023 by Denise Davies
Just had the most disappointing croissant ever, almond and hazelnut. Don?t bother.
July 2023 by Andrew Forrest
At least this popular retailer is stil located in Altrincham high street. There is a multistorey car park next door if you need to drive there but I normally park at the nearby Tesco and walk the 5minute distance to the town centre, easy so long as you don't over-run the 3hour time limit. Has all of the standard M&S food and clothing items and also access to their online larger furniture and household electrical items. If these are what you want will be easier to shop online in the comfort of your home and arrange a home delivery.
June 2023 by David Ashby
I went into the store in the morning, with an interview in the afternoon. I asked them to please help me to look smart for the interview. They were extremely helpful and did make me look smart, and I got the job. The clothes look very smart and are machine washable, so the look that they gave me is maintainable.
May 2023 by Lisa Siddall
Love coming here and visiting the cafe as the staff are always polite, friendly and welcoming and informative about the products they are serving. Find it bit hard to locate staff in the food hall area but are like the staff in the cafe which makes the shopping experience more enjoyable.
April 2023 by Jacq H
Very few staff at the payment points, meaning queues built up quickly. It was extremely hot & stuffy upstairs, which did not help the situation. Usually enjoy a visit to M & S when I get the chance but not today.
April 2023 by Matt Roberts
For the size of store, they pack a lot in without feeling cramped for room. The Cafe upstairs is great, the toilets are handy, the supermarket downstairs offers a full range of products, and the clothing has a good range, it's only the prices of the clothing that leave something to be desired, which is probably the number one reason why M&S has struggled on the clothing sales front in recent years; it cannot compete with the prices of other major high street brands. The quality of the clothing is not im question, it's always top noche.
January 2023 by nik erritsos
Just made a joke with the lady on self check out about something always not working, told me it didn't concern me and turned her back on me !Similar happened to my wife.Awful, spoke to a manager who apologised but wasn't too concerned .Looks like the special has left the shop