March 2024 by dj edwards
few trolleys outside shelves half empty not enough staff 1 till openstaff pleasant
March 2024 by Nicola White
Very bad experience today I bought an online shop on the 6th which was ok. I got 3 watermelon ice blu vapes and the next day I went to open 1 of the vapes and they put in 1 watermelon and 2 Berry mix so I asked for a refund I was shocked that I got an email to say I wouldn't get 1 so I went to the store and was told basically I was lying about the order which I showed them my online order and demanded an exchange it was very poor customer service and poor online response so I won't be returning to shop there disgrace customer service the staff need training how to speak to people and to have a clear understanding of the problem before speaking out of term about a situation they clearly didnt properly listen too ....so beware that if you buy these products at asda they will just give you what they want not what you pay for ...think before you buy .....
March 2024 by Samantha
Biggest downfall is some of the staffs. Group of staff was chatting away for 5 minutes and every single one made eye contact with me knowing full well I was waiting but still proceed to have their conversation. Happen again at self check out. Asked for a carrier bag, staff went off to get one then proceed to have a chat with another staff. Waited about 5 minutes before I left.
March 2024 by Hugh Manatee
Should be called community rip off shop.Reducing size of packaging and charging more for it.
February 2024 by peter tiszekker
Panku street food/Asda. Order was cancelled after being delayed for 30 mins. We have been expecting guests and are gutted by the poor performance and communication. It?s a shame. Will never order from the place again.
February 2024 by Patricia Cross
Disappointed with asda today. Store was untidy. I couldn't find several items I wanted. I was using the handset for self service and yet again it crashed. Interrupted 4 staff members stood chatting to gain help but nobody seemed keen to help. I was just told I'd have to go through the til. Whilst I accept the handset failing was just unfortunate, staff attitude could have been better.
February 2024 by vivien dale
Really disappointed everytime I visit this store, I work full time so I can only get my grocery items in the evening after work but to my dismay the shelves are always empty of essential items... fruit and veggies never available shelves are bare not the best for stocking up.. I always end up having to visit another shop to get things asda don't have a big store like this should entice people to come and spend money not deter them Please stock your shelves for evening shoppers !!!!
February 2024 by Steve Johnson
As you would expect from an Asda Supermarket
February 2024 by Mark Donohue
Smaller Asda store with limited range. The layout is not well thought out, but its what you can get used to.
January 2024 by Cassandra Daulphin
Came here on New Years Day for mine and my fathers shopping. After scanning my items I asked a staff member for 6 carrierbags, to be told there was none. How can a multi million pound company like this have nothing to put your shopping in? As it was 2 separate bills, I had to handball every item into another trolley in order to pay for my next shop, then put 2 seperate shopping transactions into my car, shopping all mixed up. By the time the shopping had been seperated, items were starting to defrost. Would never of shopped here if I would if known there was nothing to put shopping in after spending £170. Turned a 1 hour shopping trip into a nightmare.Shame on you Asda.1 star is being generous, if I could give a minus I would.
December 2023 by David Nelson
Absolutely excellent, helpful staff throughout. They were great and should be highly valued.
December 2023 by Zoe Patrickson
Awful store! Came in at 5pm tonight to do a full food shop and I asked one gentleman who was unpacking vegetarian products in the fridge area, where I could find a certain product, as the food item I had picked up had been put back in the wrong place and the it had been opened. He shouted at me saying ?there are gaps all I?ve the store we don?t have it? So I put my trolly back and walked out and went to Sainsbury?s. Far better supermarket at the moment. People are struggling to get a job and then you have staff talking to customers like this? One word? disgusting
December 2023 by Terence Gould
Shocking shopping experience ? much out of stock that we had to go to Aldi to get things ? such as no warburtons toasty bread left by mid morning ? no prawns ? not got McCoys crisps ? frozen foods limited stock of what I wanted ? profiteroles I wanted out of stock ? garlic potatoes out of stock and lots more ?. Won?t be shopping here if Asda can?t get the stock in store ? lots of others at tills saying the same thing ? there are so many better places to shop than Asda altrincham ? the dates on fresh food has trended shorter and shorter ?. Giving a two star review is very generous indeed !!
December 2023 by Les Richards
Do not go to Altrincham for your wine to-day out of stock shelves empty even with buy 6 get 25% off keep away 20-11-2023 asked for help machine says no
December 2023 by Dominic Wildman
Such a bad store. It has turned into a warehouse on the shop floor. Pallets left in aisles waiting for staff to stock the shelves, unsafe when having kids or elderly people around, an accident waiting to happen. also reduces the space for people to navigate around each other, food items all over the place and not well thought out, shelves are empty, not enough cash options on self service checkouts, when it first opened it was great but has slowly gone downhill, not a great store or shopping experience. Store manager obviously needs more training in how to run the Altrincham branch.