March 2024 by Darren Fox-Kirkham
Laura was extremely helpful and friendly. Wonderful customer service
March 2024 by Katrine Whitten
Visited the store today and service was amazing two ladies were very helpfulNot ready to buy yet but I will definitely come back to order
March 2024 by Anneka Gonzalez
Disinterested representative, turned up 1 hr late for fitting quote. no apologies and when I expressed surprise about not being informed he said he had been ?at a big job costing £20k that took ages?. Obviously far more important than attending to his next client. although I expressly requested laminate floor he then took almost an hr to measure and then starting talking about carpet and look annoyed when I said I had never made any mention of carpet in the booking request and he was there to measure laminate floor. No samples to show me, couldn?t have cared less, and said he?d send over the quote that day as ?wouldnt take long?. now 4 days later and nothing. Well done for losing a client ?. Although seems I dodged a bullet looking at these reviews!!
February 2024 by Vincent Orlando
Very knowledgeable about all types of carpets and very helpful
February 2024 by Chelsea Worboys
Laura in West Wickham was amazing very very helpful at choosing a new mattress. No pressure at all in buying. But was so knowledgeable we chose our perfect mattress. Thanx again Laura
February 2024 by Andrew Gray
Great!
December 2023 by Vicki Raven
The staff are rude and have very little knowledge of their products
December 2023 by Helen Woodward
Mary has been amazingly helpful. Everything went very smoothly and efficiently to choose and buy our carpet
December 2023 by Andrei Rares
I recently had an unfortunate encounter with the staff at Carpertwright West Wickham that left me feeling disappointed and frustrated. My experience at the store was marred by the rude and unprofessional behaviour exhibited by some of the employees.
November 2023 by Laura Gibbs
Fabulous and efficient service! Would highly recommend!
August 2023 by Nick Chambers
Great friendly service from the staff at the West Wickham store. Will definitely return for future flooring needs
August 2023 by Achintya De
This store should be renamed to carpet wrong/ carpet diy.A so-called "adviser" wasn't very helpful and advisable at all, not sure whether the person didnt like our skin colour or our facial geography. Eventually she did her "job" reluctantly.It was like a do it yourself type of service and I've protested against such attitude.So, yeah unless they become carpet right again I don't think they'll survive for long with such type of attitude towards certain customers "type"??Hey ho I'm not going there anymore as they said to so DIY so I'll do it from home using website etc and may visit other carpet right/wrong store to see the actual product.
July 2023 by Tracey Oakenfull
My husband and I popped in store to choose a carpet for our front bedroom. We was greeted by the sales lady called Mary. She pointed out a few samples of carpet. The one I actually liked. She explained showed no hoover lines. So on that information I brought the carpet paid nearly £1000.Sadly when the fitter fitted the carpet it shows every mark and hoover lines etc . I went back to explain the sales assistant sold me a carpet incorrectly. Mary couldn?t stop apologising. But the lady manager explained it?s just one of those things and had the cheek to ask why I don?t like hoover lines. ?. I said your sales assistant sold me an incorrect carpet. Of which Mary agreed. But the manager said it?s the way the carpet is.I am now buying carpet for a two bed room flat through out 88 square meters in total and I will not be buying from carpet right West Wickham. I?m actually going to cherry carpets coney Hall. Absolutely disgusted with the management and sales team of carpet right. They do not care at all about customer service or satisfaction.Good luck to any one that buys at carpet right ! Give cherry carpets a go so very helpful!!!
June 2023 by Dessy Iff
Tracy and Marry are the best. A really nice atmosphere, the bed display floor looks really tidy and clean. The staff are really kind and friendly.
June 2023 by Steven M
Excellent service today from Mary and her colleague Tracy. Mary very kindly provided, advice on underlay for my father's specific needs.