February 2024 by Ignacio De Haedo
They're open 2 hours per day. Absolute joke of a service.
February 2024 by Recyclosaurus Clearance
Regrettably, some of the staff here are incredibly rude and speak to you as if they are angry, exasperated parents and you are a 6-year-old who has been a nightmare all day. This is launched at you extremely vociferously if you simply ask a harmless question in a polite manner, or deign to turn up without a card... when no card has been left... and you just want your parcel. The main difficulty is that apparently Royal Mail dont allow them to hand over your parcel if you have no card, even if you have the tracking number, and photo ID with your address on it. Instead it must be re-delivered, for 'security reasons'. So they bring it out, dangle it like a carrot in front of you, then scan it and arrange a redelivery. Then regrettably, 5/10 times the postman doesnt ring the bell or leave a card and the whole rigmarole starts again. This entire policy and process is *staggeringly* stupid. The staff are clearly very stressed by it, and unfortunately take it out with wild abandon on innocent people who simply want their packages. It also costs Royal Mail much more money with an unneccessary redelivery and more admin. But the way the staff behave at this office is absolutely inexcusable, and actually beggars belief. Several times now they have really upset our staff, and friends in the local area. You leave feeling really quite stunned at how aggressive, nasty and rude they are. It's completely unnecessary and really poisonous. Surely they also wind themselves up and give themselves a bad day by being so nasty and letting aggression and rudeness take over. Today I had to actually speak up about it because I'm not prepared to be abused by the staff here anymore and one older man was aggressively dismissing both myself and a young lady at the counter, casting aspersions about my character and actually quite frightening the girl. I will be making a complaint at the very highest level and seeking disciplinary action for all those here who perpetrate this kind of behaviour. You cannot abuse your customers, and this IS abuse. Anyone who doubts it and thinks we're being over the top... just read the other reviews of this place and then go down and see for yourself.
January 2024 by therealcbp
Insane opening hours, why is this still open if it can only function for 2 hours?
December 2023 by Alimentary London
Awash with debt and staff vacancies the once loved Royal Mail is a shadow of its former self.Three times in the last 2 monthspackages have been "claimed" to have been delivered although in reality nobody rang the bell and no "missed delivery" notes pushed through the door.One of them was destroyed by the Royal Mail after only 18 days of it languishing in the sorting office (because nobody had told me it was there).Time to take the "Royal" out of Royal Mail.
November 2023 by Ma Ja
2h ? Are you serious?
September 2023 by juri abramov
The worst company on planet earth
September 2023 by Sophie Woolfenden
The Royal Mail worker was aggressive and rude. I asked him to not be so aggressive and he said you?d know if I was being aggressive. They have a sign which says respect our workers. It?s such a shame it does apply the other way round.
September 2023 by Al B.
Closes @ 10:00 amServing customers must be a side business.
September 2023 by Ylli
I had a great experience with the staff even waited 5 min for me out of they Busness hoursI did not have the label he Advised me to go to shop by and go back to ship the package.I been there 3/4 time and the staff for me was very helpful.
August 2023 by Loobdhak Dey
Went 15 minutes before closing time (which is at 10 am btw somehow), didn't open the door before eventually telling me they're closed in the rudest possible manner
August 2023 by Joana Coelho
This collection point already had kind of random hours but it?s now open only 2h(!!!) per day!! If you can?t make it on that time slot - too bad!! Clearly they aren?t trying to just close this down - thanks so much for the disservice royal mail!
July 2023 by Jade Beasley
Current opening times 8am - 10am, Monday to Friday. Ridiculous.
July 2023 by Karen Forbes
When I turned up to return a parcel I found out it was closed. They should have updated Google on the new hours.
July 2023 by Kara Versage
Staff is always really friendly and kind! Easy to drop off items here! :)
April 2023 by james stewart
I went there with my friend and 2 dogs to return 2 parcels to Amazon, unfortunate it was closed by the time I got their with my walking stick.A young man also with a walking stick overheard my conversation, he then said just wait a minute or 2, after that he escorted me in to the CLOSED office to return my parcels, he knew how I had struggled to get there.....what a Superstar he was, so please no negative comments about this Post Office, inside was another man who allowed me to bring my dog in last time he then helped me by taking my packets to be scanned and said wait here and I will do it all for you....totally amazing service their are still some very nice people around, thank you from the bottom of mynheart