March 2024 by Neslihan Bingol
First of all I will like to thank Mete, for being very proffessional and not making my return difficult, as I didnt have my receipt. I am extremely suprised when reading the reviews on this page, for me the rewies doesnt reflect the truth. The staff at this store are nice , as soon as you enter the store, you get greeted and a staff comes and says if you need any help. I had 4 people helping me to choose the right item. They are extremely polite and very experienced staff , that I have seen so far. I would like to thank ?man and the team for their proffessional customer service, keep it up ??
March 2024 by Ahmed Saeed
The store manager Iman was very helpful/supportive at the tills & she insured to explain all the steps of the transaction while processing them for me. She has great service as well as very friendly, definitely had a great experience!
February 2024 by Aqua Imafidon
Ordered an item on Tuesday at 9:40am online for same day collection. Did not received a confirmation to pick up the item so I decided to go on Wednesday, as I needed it for Friday (for a funeral), as I went there they still couldn't find it, and didn't even bother to try. I called customer care who were very helpful and advised me to return today so they can also be part of the communication. Fast forward to today, THURSDAY, myself and customer care were on the phone for 42mins, to be precise, whilst waiting for them to 'find' an item they said would be ready to collect three days ago.Eventually, after 40 long minutes of waiting, they miraculously found my item and was reluctant to issue a good will gesture, regardless of my time wasted, but was told by customer care they had to, all in all I was issued £20, which was far less than the petrol that was used in the car to get there on both occasions.I do not recommend this store, they are unorganized, lazy and unbothered.First and last time my feet will ever enter that place again.
February 2024 by Nicolas Breppe
Excellent
January 2024 by Abdiqadaar Shariff
My favourite store
January 2024 by jose parla
Went in this morning so slow at serving its Christmas week there was no rush ,,,,,
December 2023 by Atikur Rahman
Not a bad store, staff are very nice and helpful. A lot of items are on sale. Can park outside so that's a plus. Order online and collect it in store. Happy dayz
October 2023 by Zandra Gaze
I had one of the best experiences at JD Sports Tottenham today, I had a major issue with a pair of trainer and both Anica and Mete could not do enough to sort it out for me. Fantastic customer service and it?s getting so rare to fine nice people. Thank you so much for all your help you restore my views of the brand they are lucky to have you both! Z
October 2023 by Abz Foyez
Staff at this store were so helpful, really appreciated their cooperation with me via the phone when I asked them to reserve a certain item for me behind the counter until I came to collect it, as the requested item was out of stock on the online store, however they had it in the Tottenham Hale store and the staff there went out of their way to get me the specific size and design I wanted. Thank you and God bless
July 2023 by Iwona Heinrich
Absolutely outrageous!!! None is interested in serving customers. I asked for shoes, I was told they don?t have the size in stock but yet I found the size I wanted myself. Save your time and go elsewhere.
May 2023 by Ushi Lipschitz
The moment I stepped in the store a worker came to see if I need any help, I've never seen a store have so many workers, all ready to help, when they didn't have something I was looking for they ordered it in, really great selection. Everything you'll need. Definitely recommend
May 2023 by Josh Mayson
Came in and I couldn?t decide what to get my gf but Olga (sorry if misspelled )was to the rescue. Crucial team member there !!! Very helpful
May 2023 by Google user
The moment I stepped in the store a worker came to see if I need any help, I've never seen a store have so many workers, all ready to help, when they didn't have something I was looking for they ordered it in, really great selection. Everything you'll need. Definitely recommend
April 2023 by Unknowneater
Was just in this JD great customer service, I originally was in Holloway Road & wanted a pair of shoes didn?t have in my size. Called up the woman on the phone was LOVELY & put them on hold for me. Soon as I walked In unfortunately they was being abused by a young man. The two men behind the till somehow kept their calm. Hats off to them asked if the boy wanted a bag his response was ?yeah bi*ch? it was actually disgusting and hard to watch. I then used the fitting room lady was lovely put my bag behind the till , manager and till staff answered my question about cloth sizing as I?m trying on clothes I hear another customer being quite rude and really talking down to the till staff, don?t know if it was a domino effect of the previous customer but it?s a shame how people are spoken to at work and expected to put up with it especially in customer service. The staff are genuinely lovely very helpful & this Jd has a huge variety even the kids which is great. Olgert served me and he?s honestly lovely. I didn?t get the name of the other staff member ?
April 2023 by Aneta Veljanovski
Awful members of staff. Like as if JD sports recruites the worse of the worse out there. I am yet to go in a JD sports shop and get a mediocre customer service but this one is at the top. The till guy (how I wish I remembered his name) was so rude and condescending and loved telling me he can't help with a refund issue. I asked to see the GM and she dealt with my enquiry really well, which I appreciated a lot. Whilst she was dealing with my enquiry, a young fella was paying for his items and he was pretty rude to one of the other stuff member as he was taking his time checking the notes (totally justified by the way).He completely lost and started swearing. I get it dealing with rude people is a challenge but the language used was not OK. The manager tried to get her staf to calm down but there was no way talking this guy down.Avoid this shop at all cost!!!!