January 2024 by Online Order UK
Very bad service, they have open only two hours every day, from bad to worse Royal Mail service !!! ????
November 2023 by Sebastian
I came on Thursday at 5.42pm. Someone decided to close earlier without earlier notice... Person beeing charge should get sacked for been unprofessional. It's not acceptable. I left my work earlier to collect the parcel. And I found post office closed, lights turned off. Terrible management, lazy workers should be sacked or found another job.
October 2023 by Sarah Holding
I?ve had nothing but problems. They never leave a card if they can?t leave a delivery or leave in a safe space when given one.They will just return to sender. Very difficult when people are at work.
September 2023 by Luceva L
I've definitely had difficulties with Royal Mail as well but the woman, Daria, who works here is so kind and helpful - she really went above and beyond when I was struggling to mail an urgent letter with the post office opening times not being compatible with my working hours.
September 2023 by Chantay Cowan
Absolutely poor! Poor service,poor communication they give you opinions to leave parcels with neighbour they don?t do it they don?t deliver parcels on the day they send the emails to say they would be delivery haven?t received my post or the parcels they told me they would reattempt to delivery in 2 days now Royal Mail have gone down hill so much !
August 2023 by Sam Smith
Terrible service , inconvenient opening times , they should review there times to people?s n needs as 08 till 10 is not good enough , let?s privatise this and get good service at last they are doing a terrible job
July 2023 by Eraaz Ali
Nothing wrong with the post office apart from the advertised hours being completely wrong, and making it difficult for anyone to collect at any order times, hours seem overly restrictive
May 2023 by Maja Trojanowska
I am utterly appalled by the abysmal service provided by Royal Mail when it comes to parcel delivery. Their incompetence and disregard for customer satisfaction have reached new heights of frustration. It is with great disappointment and anger that I write this scathing review, hoping to warn others about the sheer incompetence of this supposedly reputable postal service.I recently had the misfortune of entrusting Royal Mail with the delivery of an important parcel. Little did I know that this decision would lead to a nightmarish experience that has left me fuming. Despite paying a hefty sum for their so-called "reliable" service, my parcel has seemingly vanished into thin air, leaving me without answers and my recipient empty-handed.The lack of transparency and communication from Royal Mail is nothing short of infuriating. When attempting to track the progress of my package, I was greeted with a convoluted mess of contradictory updates and vague estimations. It is as if they are intentionally playing a game of hide-and-seek, concealing the truth about the whereabouts of my package to avoid taking responsibility for their negligence.Moreover, their customer service, or lack thereof, is absolutely abhorrent. I have wasted countless hours on hold, enduring mind-numbing elevator music and robotic announcements, only to be met with unhelpful and dismissive representatives who seem to lack the basic understanding of customer service. Their apathetic attitudes and inability to provide any substantial information or assistance only further deepened my frustration.What infuriates me even more is the blatant disregard for the value and importance of the items being shipped. This was not some trivial package; it contained critical documents and sentimental gifts. Royal Mail's negligence and failure to deliver on their promises have not only caused me significant financial loss but also irreparable emotional distress.I implore anyone considering utilizing Royal Mail's services to think twice. Save yourself the agony, stress, and disappointment that I have had to endure. Look for alternative courier services that actually prioritize customer satisfaction and take their responsibilities seriously.In conclusion, Royal Mail's dismal performance in parcel delivery, coupled with their lack of transparency and abysmal customer service, has left me seething with anger and frustration. They have proven themselves unworthy of the trust and respect that their reputation once held. I hope my scathing review serves as a cautionary tale for others and forces Royal Mail to address their glaring shortcomings.Thank you!
May 2023 by Samson Nair
I went to pick up a parcel for my daughter which we missed 2 days ago.The bald Gentleman ( Carribean dissent) was super rude he threw back the card at me and said you got this card today your parcel is not ready. He didn?t even bother to listen to us.My daughter has been waiting for this parcel so eagerly, and to be turned away in such rude and inconsiderable fashion is pathetic and shows the standard Post Office is having towards its customers.This gentleman was just lazy to look for our parcel, mannerless and no etiquette?s on how to speak to customers. moreover we were the only ones at that time and no one else was waiting in the que.I want to know does Post office even cares of their customers.
April 2023 by Ozlem Cakmak
Both the male and female worker there are so rude and have so much attitude. They make it a pleasant experience as if you should feel guilty for making returns and collecting your parcels? So unprofessional.
February 2023 by Giordana Fadda
They wanted to charge me twice after I had already paid. I showed the evidence email but they were so numb! The lady at the counter (curly black hair) has no manners and cannot deal with customers! There was another guy working with her and he was trying to give me an explanation about what happened with my parcel and she intentionally pushed me with her shoulder! These kind of people cannot work in a sociable environment like a post office! Maybe it would be better off if they step into a boxing ring and attempt a career like that! I'm still shocked!
February 2023 by Maude
Worst delivery office in the uk. The opening and closing times are always wrong. The staff also refuse to give proof of postage if they are not in the mood, they said they don?t have the stamp which is a lie.
January 2023 by Robert Crawford
Pretty short opening hours and typically a long queue to get in - at the moment very backed up with delays which no doubt doesn't help but it does feel like there is a lack of urgency from the team here to get people through quickly.Also annoying that you can get the slip telling ypu something has gone to the depot, but then queue for it here and find out it actually isn't there yet but MIGHT come in a few days
January 2023 by Marie Ehring
Completely random opening hours and none of my redelivery requests are actually executed. Instead I get asked why I am picking up a parcel in the office if I requested a redelivery - three days after the redelivery was due.
January 2023 by Lorenzo Ottanelli
They "attempted" delivery over a week ago, been to the post office twice to collect my item and was told that it still wasn't on the system due to a backlog.Very arrogant and condescending staff, utterly useless
