February 2024 by Anna R
Amazing staff! They all are great, Thankyou very much !
June 2023 by Alma Kola
Highly Recommend Pharmacy ?In Tooting South West.I needed some help today with my medicines which one of their amazing helpful polite staff she dealt immediately with my doctors and give me my medication straight away ??Great professionalism staff but also sensitivity and caring , It was a well-balanced approach and they were able to put me at my ease and send me off speedily with everything resolved home ?Best of Luck to all of Cospharm TeamKeep it up ? ?
June 2023 by Petrit Zeka
To be honest I find this pharmacy very helpful, very professional,very nice and organised, the staff are amazing, overall well deserved 5 stars ?
June 2023 by Kiril Minchev
Terrible service. Rude and unhelpful staff members. No communication with the GP. Do not recommend horrible experience
June 2023 by Sophie Coates
I was really struggling to get to the doctors and needed medication the staff was very helpful at getting me the right medication
May 2023 by Vadsika Dayosan
no star for this pharmacy, i don?t recommend anyone to go herevery stink staffs, who don?t bother to helpvery bad servicegave my prescription on Tuesday, called them about when my medication will arriveno reply or call back from them, called them today they refused to give me the prescription because they don?t have in stockasked them for the prescription so I can go and get the medication from another pharmacycut the call on me, called several times no bother answering my callsi?m really sick, i need my medication to get better
April 2023 by Daniella Satnarine
Some really nice staff. Others not so much. As soon as you walk in and look around for what you need. Someone will come out from the behind the counter. Within seconds asking if you need something. But not in a helpful tone. or just follows you. I work in retail but you shouldn?t make people feel uncomfortable shopping. This has happened to me many times when I come in and I?v seen it with other customers.It?s a shame
January 2023 by R
Pretty sure they hate locals and anyone who comes to shop nearby. They actively come out and haggle people trying to park there cars. There is free parking on their front, come and park there just to toy with them. Caused a lot of traffic and car shenanigans because they refused to let you park there unless you're a customer. All you need to do is walk inside and pretend to shop in their Pharmacy.
January 2023 by Ran C
Pretty sure they hate locals and anyone who comes to shop nearby. They actively come out and haggle people trying to park there cars. There is free parking on their front, come and park there just to toy with them. Caused a lot of traffic and car shenanigans because they refused to let you park there unless you're a customer. All you need to do is walk inside and pretend to shop in their Pharmacy.
December 2022 by Skill London
Pretty sure they hate locals and anyone who comes to shop nearby. They actively come out and haggle people trying to park there cars. There is free parking on their front, come and park there just to toy with them. Caused a lot of traffic and car shenanigans because they refused to let you park there unless you're a customer. All you need to do is walk inside and pretend to shop in their Pharmacy.
August 2022 by Alex Stead
I?d like to nominate one of the members of staff from here for the ?Rudest Person in the World? award.Wether it?s correcting you on how you pronounce your own name, making faces at customers behind their backs AND at you while you?re looking at her (maybe she doesn?t realise she?s making them) or just being condescending and unprofessional at any possible opportunity this woman goes above and beyond to be as rude as humanly possible, you really have to admire the effort.The other staff are pretty nice though!
March 2022 by Jo Say (Jose)
I do not usually go out of my way to write reviews, but they deserved it here. The customer awareness is like no other. A brilliant company with amazing customer/patient care and outstanding communication. I would thoroughly recommend them for their professional and vigilant approach to person centred care. The pharmacist even rings you to discuss your medication requirements and go through things in depth. I feel so well looked after with the confidence that I'm being cared for by a team of true professionals.
February 2022 by Bri Tried and Tested
Do not go to this pharmacy if you like good customer service and polite staff. It is one of the worse shops I've ever been to. The staff are rude. Their faces are miserable. They will try and refuse a return of an item despite it being within your rights to return it as they did with me and be sure to look at the price tag of any item offered at manufacture discount because they might find a way to avoid giving the discount by marking the price up. I bought a deodorant there today which was priced at £1.45, 0.45p more expensive than Super Drug, Sainsbury or Boots anyway. There was also another one with a manufactures label showing 50% free on it but they priced it at 0.30 more than the smaller one so in effect the customer would not be getting the 50% free! They'll be paying for it!! Because I wasn't a push over and wouldn't go until I got a refund a customer service person kept calling me crazy and to call the police. I'd bought both bottles of deodorant as an experiment. Someone else told me they were refused a refund by them in the past despite being within the correct time frame. 15 minutes after buying the deodorant I asked to return the so called 50% free one, they didn't want to give me a refund. I stood my ground while they spent ages looking on the internet to research whether or not by law, they had to give me a refund!! They didn't want to refund my £1.75p!! This story goes on but to cut it short. This is an NHS approved pharmacy! In my experience, the customer service is shocking, they don't abide by the law with refunds and their pricing is boarder line. Go that little bit further to another pharmacy where you will be treated with respect because you wont get it hereUpdate:The reply below only proves the point. No apology. No concern for their customer. Only an effort to show the customer up to be a liar. Check the internet. They have no reviews any where! I left a review on the NHS website which was declined. Protected by the moderator. It seems you can only leave a good review on the NHS website which is why there are none! This is an NHS approved pharmacy! Would a customer refuse a refund? I think not. That alone is enough to see the reality of what went on here. My hope is that this company realises they can't keep treating customers like this and there not be a consequence. Change is inevitable or one day someone will complain to higher bodies for sure. Other people reviewing this company here have pretty much said the same as me about the very rude staff there. I'll never go back there again!
December 2021 by Ella Beg
I don?t visit this pharmacy often. My boyfriend lives close here. Never a great smile on the face anymore and always clueless. Don?t get the wrong idea; I have had excellent customer and nhs service from this pharmacy but lately it?s not the best! Few days ago I went in to ask about a cough medicine for him. The lady at the counter was clueless and didn?t know what to recommend. Would recommend visiting on weekends as staff know more about what they are doing and seem fully trained too. They don?t just stare at you eyes and expect you to pick it out for them! I have visited twice on a weekend and have had better service. Although I?m not a regular customer, I would definitely point out that weekdays aren?t it. Still giving a 4 star for the excellent service for some occasions.
October 2021 by Flo
The worst pharmacy I?ve ever been to. The pharmacist was unhelpful and rude.I needed an emergency top up of a medication I take regularly and instead of trying to help me the pharmacist chose to make me feel bad about running out of the medication in the first place. Rather than asking me questions directly, the pharmacist directed all his comments about me to one of the assistants while I was standing right in front of him.If you?re just picking up some over the counter medicine it probably doesn?t matter where you go, but if you?re looking for help or advice from a pharmacist I?d strongly suggest you go somewhere else.
