February 2024 by Zohaib Ali
Very good customer service from Bell she helped me from the minute i came into the store and was me with until all my shopping was finished. Didn?t one hesitate when checking every item i showed interest in to see if they had my size available, Overall, delighted with the service provided.
January 2024 by Guillaume R.
Nice place and good staff. Its actually next to Wendy's ! So be careful if you need to find the shop as googlr map doesnt have the right location. They sell Canada Goose !
December 2023 by Chris Gauntlett
Terrible customer service ordered online &tried to take back & exchange in store 3 times & was continuously given the wrong information sutton store massively disappointed especially them being a high end outfit also member of staff told me no high street stores take anything back from online orders complete rubbish as marks & spencer do to name one of many!!!
November 2023 by Robert Eriksson
Useless, never answer their phone, tried different days. When visiting the store they seem a bit gone with the wind.
July 2023 by Jada Kaysha
They never answer the phone.
May 2023 by Samantha Holdstock
So very nicely laid out.The men's section is amazing they have stone island galore laid out in colour sections, so many lovely colours it's so good and may I add so well staffed in this place and they are courteous and helpful aswell and will take time out to help.This is refreshing their customer service is fab but maybe because you pay for what you get and this place is not exactly cheap even in the sales,But I feel like the customer who comes into such a classy looking shop such as flannels knows what they are to expect price wise when shopping for some new high-end designer items.Such a shame they don't have much womens clothing.However there is a good selection of women's jewellery shoes and accessories ?
May 2023 by David Moran
This store is great. I recommend it to anyone looking for a good shopping experience.
March 2023 by Janine Inwards
Didn't even want to go in, security guard gave me dirty looks just looking at the store.
March 2023 by Amie Miller
Worst place to shop, if you?re gonna go flannels go online or to a different branch. The way the managers speak to the colleagues is shocking. I witnessed managers with the most disgusting attitude especially the middle aged woman one. AVOID!
December 2022 by Beautiful Angel
Most staff at Sutton are nasty and don?t know how to treat customers with respect. Raising voices, talking down on customers. Don?t want to help when needed. Oh wow. Especially a fat female manager extremely rude she acted like she owns the place.
October 2022 by Alison Monblat
Beautiful, luxury store with a fantastic range of top brands. It's great to have this amazing place in Sutton!
October 2022 by MR Pearce
This place doesn't belong in Sutton. Awful style of clothing, I've also had better service at McDonald's
October 2022 by N B
AVOID!!!! Flannels parcel unattended in a public area (post room for letters) and was not signed for by me. The parcel has since clearly been stolen. Flannels have let me know that the case takes 6 working days to look into, and 28 days to resolve!! Despite me providing evidence from my building concierge. I have since had to order a replacement at my own cost whilst waiting for the case to be resolved. They have now told me that they will not refund as the parcel was left in a safe place - despite them leaving the parcel in a public room with signs saying that couriers should not deliver here. I will NOT be shopping from Flannels again. Appalling experience.
October 2022 by Dishal Solanki
Went Oxford Street.. Was ight... Went Sutton and was WOW'd. Staff here were alot more friendly and welcoming, but also showed a genuine interest in wanting to help. Besides that the shop itself has a lot more Choice. So that's a big plus. The information I received from this store is also a lot of help when it comes to returns and placing orders. Where as Oxford Street didn't mention a thing. Hi and bye was all.Special thanks to a few who made the visit seem less. They are,Abbi - very polite and very calm. My mum felt relaxed.Jude - Very friendly and helpful understood the task at hand and completed it with a smile.Salsabil - Was very friendly showed my mum multiple jackets and made her feel special when she was trying them on, and also in cooperated an asian twist as she could over hear us speaking in tounges. Treating her as an individual, not an equal is very important and she did exactly that.Aniqua - Lastly a special special thanks to the manager. We came there with an online purchase but she went that extra mile to ensure we was happy but also left us feeling like we wouldn't go anywhere but here. It was a hot day and we was very thirsty. She told us we can't drink in the store but still offered us a beverage. It showed us that she wasn't a robot and was a genuine person. She also got the transaction competed with no issues as she advised Jude the best work around. The team them selves are a strong team and that helps alot when it comes to working anywhere let alone a store like this. I didn't want to say this but my mum has cancer and these trips here are the ones that keeps her stress free, but also make her feel good within her self especially with the way Salsabil complimented my mum and gave her attention. They don't know that so it was a natural, friendly, passionate, customer service that she received. So it seemed the norm there. I would highly recommend this store to anyone. Thank you and I'll see you soon.
October 2022 by Weazy Money
Clothes are obviously of a high quality just a shame that the staff aren?t.the woman behind the door wasted no time getting security down once we were in! The micro aggressions were loud and understood.No one greeted us, no smiles just eyes watching like we were thieves. I usually use the Brixton one so assumed it would be the same kind of vibe? How wrong I was in future I will stay where my custom and money are appreciated and welcomed!
