March 2024 by Don Shao
We placed an order with Carpetright for stair installation (installation date on 5th January 2024), which was promised to include the nosing, etc. However, we are still awaiting the nosing part to complete the installation. When we signed the contract with Carpetright, it was agreed that the nosing part would match the laminate flooring, but they have continuously used the excuse of not being able to find the same product to delay the process.Unfortunately, when I called today at 3:32 PM to inquire, their employee named SELINE completely denied the previous agreement. She stated that what was promised before was only the metal nosing. When I tried to explain our agreement, she yelled and hung up on me twice.I had no choice but to visit their store to negotiate and discuss with the person who made the contract with me. However, SELINE extremely rudely dismissed me again and even went as far as to call the police, falsely claiming that I had been arguing with her in the store for over an hour. The total time spent in the store, from entering to leaving, was about 20 minutes, with 8 minutes spent communicating with the fitter on the phone and over 10 minutes spent explaining to the police.P.S.: While on the phone with the installer, they once again confirmed our previous agreement.I WOULD HIGHLY NOT RECOMMEND CAPETRIGHT SUTTON STORE IF YOU DO NOT WANT TO BE SHOUTED AT.Shame on their company for having such employees
March 2024 by Kieran Kaullysing
I spoke with the store manager today, I cont remember her name, and she was very rude and started to shout at me in front of customers and singled me out, this isn't the first time she has done this as I have seen her do this to more customers. She is not fit to be a manager and I hope she gets taught how to talk to customers.I will be going elsewhere for now on.WOULD HIGHLY NOT RECOMMEND TO ANYONE IF YOU DONT WANT TO BE SHOUTED AT!!!!!!!!
February 2024 by Daljeet De Pontes
Great service and staff were happy to spend the time with us so we were able to purchase the perfect products for our rooms. Thank you Adelina and Simon at the Sutton branch.
February 2024 by Daniel Florin Cazacu
Second order placed with amazing stuff from Sutton all the time very helpful never let me down Thank you
February 2024 by Radu Antal
Great customer service! Staff very helpful and patient with us. Thank you
February 2024 by Selvadurai arul
Always good branch and very helpful
December 2023 by Claire Elmes
Selina in store was extremely helpful, helped pull out carpets to compare and completed my sale and fitting appointment once I had decided.
November 2023 by New Writing
Simon was incredibly helpful and kind- the process of choosing and ordering the carpets we wanted was stress free and better value than any other shops we had looked at
November 2023 by Maz H
Simon was incredibly helpful and kind- the process of choosing and ordering the carpets we wanted was stress free and better value than any other shops we had looked at
September 2023 by Amanda Fasolo
Amazing customer support, all options were discussed with all questions answered plus advice given on the best possible choice. Very happy I chose carpetright.
August 2023 by Aaron Simpson
Selina looked after me and made sure all my needs were met. Amazing, thank you!
July 2023 by Lee Kane
First class service from all aspects (sales, measuring to fitting).Well done!!,Highly recommended
July 2023 by Debbie Dunne
I cannot rate the staff in sutton high enough, so helpful nothing is too much trouble will definately be back
June 2023 by Matthew Roach
Recently bought some carpet from here and my experience couldn?t of gone any better! Adelina was very helpful and took her time to explain the difference in the options I wanted! highly recommend
June 2023 by Eliza Lis
Usually I don't write reviews but I was truly amazed how lovely and attentive Adelina from Sutton branch was earlier today... Massive thank you for all your help and kindness ?