March 2024 by navid varnaseri
Disgusting, they left poor girl work alone . Lots of customers. Wait more than 15 minutes for food .
February 2024 by Daniel
Ordered a 10pc Wicked Variety with some extras and the gentleman with the mask did a great job of making sure I had everything. The lady at the front next to him was also very helpful and courteous. Food was piping hot and tasted great + shop was also very clean. Thank you.
February 2024 by Nadia
Incredibly disappointed in the service, I came here to use a voucher, turns out they don't have a till, at all. So I couldn't use the voucher.
February 2024 by Graham Stelling
Food wrong staff rude only care about the Uber turtles
January 2024 by Dillon Sakeria
Paid for food which came late and got kicked out 10 mins before closing time without being allowed to finish the food that was delayed on their behalf.
December 2023 by Demos D
Chicken was dry, burnt and tasted disgusting, the chips were cold and covered in black bits, the beans were stuck together and crusty on top, the whole meal was foul
September 2023 by Mustafa Kulle
I have been a regular customer here for years and this place keeps getting worse. This is the last straw. I won't be coming here again. I'm done with this place.When I arrived there were 4 Deliveroo drivers waiting at the counter for their orders while there were more of them coming in with new orders.There was also a long queue, of course there is, there is only one person behind the counter as always.But what really pissed me off was that after I placed my order, my order number disappeared from the "Preparing" side of the screen and was never displayed on the "Collect" side. When I enquired where my order was I was made to wait longer. Yet I noticed the staff were giving my food to people who made their orders after mine.The staff here do not know the meaning of "first come, first serve." I had to keep reminding them about my order that they conveniently kept forgetting. Absolute rudeness. It took them 35 minutes to give me what I ordered.There was even a customer here who made a deliveroo order 1 hour and a half ago. So he came in himself to ask where his order was. The staff couldn't explain what happened to his order or why it was so late. The service here is abysmal.If that wasn't bad enough, one of the staff was coughing constantly throughout. That person was obviously ill. I felt sorry for her. Why would you make a sick person work in the kitchen and serve food to customers? Don't you realise that is a HEALTH HAZARD? To both customers and other staff. This is awful. What part of that do you not understand?There is always new staff here who don't know what they are doing. The management here is terrible.This place is always understaffed. It is no wonder customers are getting unpleasant experiences because their orders are served in a careless manner because the staff are rushing to keep up with the huge workload.Again, this problem can easily be resolved by hiring more staff.There is always one person behind the counters with about 3 or 4 people in the kitchen.This is supposed to be a fast food chain and yet the service is always slow.There are reviews here going back 2014 mentioning these exact same problems, you would think by now they would have listened to their customers and improved their services, but they don't.On top of that, this place is always dirty. There are tables and chairs that need to be wiped clean. But of course the staff cannot do that because they are too busy serving a long queue of customers. Again the problem goes back to insufficient staff.My patience is gone. I'm not coming here again. Since you are not capable of listening to your customers you might as well shut this place down. Otherwise sort yourselves out.The solution to this problem is simple:Hire more staff.
September 2023 by Yan Angeli
Order a delivery of family feast, and they decided to put 5 chicken legs out of six pieces instead of a mixture .
September 2023 by Dd L
I enjoyed my 14 Piece bargain bucket fresh very nice Friendly
August 2023 by Amr Elsharkawey
Helpful staff fast and accurate order all staff friendly great
August 2023 by Ryan
missy didn't want to process my free rewardI received unnecessary attitude
August 2023 by Tigrrr G
How can you be so slow AND get the order so wrong! Only ordered two twister wrap meals and it took nearly 20 minutes, Then it was missing the Teriyaki Chicken Bites, which the staff member was very rude about when I brought it up. "They're in the bag.." he said accusatory with a straight face as if I was inconveniencing him. Then when I showed him the bag and that it was not in there, he reluctantly went to check and low and behold, the bites were on the side and were NOT in the bag. Then when I got home, the wraps had none of the extras that I paid for! Awful experience and I won't be going back. Plenty of other better FAST food places around with better customer service and people skills anyhow. Pistachio or Wilton nearby is 100 times better. Even Macdonalds, Greggs, Subway, and now BurgerKing is soooooo much better for the same price. This KFC may have been redecorated but nothing has changed in terms of service/ attitude of staff there. Avoid this KFC!
August 2023 by Gary Fass
Here's a message for everyone steer well clear of KFC Southgate on Chase Side because they constantly over charge for there meals. Also they never answer there dam phone but now as a result of this from them I am involving trading standards. To put a stop to this craziness also it would dam well help if the staff could even speak proper English in there. Because most of the till staff when you order something look at you as if you have two heads. And seriously I am generally not one to complain but reporting to the so called store manager just falls on deaf ears. So maybe a visit from Trading Standards will stop this fiddling go on there. And believe me receipts don't lie. Also if I could have got away with no stars for this chappy store I would have given them none.
August 2023 by Ssnipes S
KFC is lucky today because they served me burnt chicken like it?s okay to serve burnt food I would have stowed the burnt chicken on the back side of the manager but anyway
August 2023 by Anil F
Delicious food and good and quickest customer service. Chicken was fresh , Hot wings was good. All is good we enjoyed our food.
